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© 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111 The worlds networking company SM
© 2005 AT&T, All Rights Reserved. 11 July 2005 2 iGEMS: integrated Global Enterprise Management System An integrated set of tools supporting AT&T Managed Services providing End-to-end Service Provisioning & Management Integration of Best of Breed Tools and Systems iGEMS Performs: Ordering and Provisioning Design and Engineering Trouble Ticketing and Problem Resolution Networks and Systems Management End-to-end integration, management, and monitoring of e-Business and network infrastructure BusinessDirect ® Portal Performance Reporting via iGEMS Global Measurements System Billing Electronic Bonding
© 2005 AT&T, All Rights Reserved. 11 July 2005 3 BusinessDirect ® Portal A Personalized Home Page Communication & Collaboration Tools With AT&T Business Direct, you can: Receive alerts and submit questions Share documents with your AT&T Account Team Receive customer testimonials, industry news, and other value- added information So you can interact with AT&T customer service and account teams any time
© 2005 AT&T, All Rights Reserved. 11 July 2005 4 Enhanced VPN Performance Reporting Monthly Overview Reports of Shared MPLS Backbone Availability Latency Data Delivery Rate iGEMS Global Measurements System Provides All Customer VPN (CE and End-to-End) Reports Strategic Reporting Platform Global Architecture Centralized Data Repositories Constant polling / collection / analysis / reporting tool sets Feature rich reports supported by strong navigational features (Hierarchical presentation, providing Drill Down capabilities) Monthly & Daily Overview Reports Hourly & Measured Interval (to last 10-minute polling cycle) Graphic Reports
© 2005 AT&T, All Rights Reserved. 11 July 2005 5 Enhanced VPN - Standard Reports Reports Accessed from Monthly Overview Reports Backbone Measurements Availability/Latency/Reliability Reports Accessed from iGEMS Global Measurements System Site Availability Average site availability for all attached CE Routers Site to Site Performance Includes Availability, Latency and Data Delivery measurements Class of Service (CoS) Measurements pertaining to each subscribed CoS, showing traffic throughput, burst, drops, and volumes entering the Multi-Protocol Label Switching (MPLS) backbone CE Statistics Access Link Router Performance LAN Port Exception Reports Measurements compared with preset thresholds Forecast Reports 30/60/90 Day Exception Projections based on historic data
© 2005 AT&T, All Rights Reserved. 11 July 2005 6 Accessing the Reports Access is via the AT&T BusinessDirect ® Web Portal (www.businessdirect.att.com) Authentication by userid and password Seamless linkage with all underlying AT&T platforms
© 2005 AT&T, All Rights Reserved. 11 July 2005 7 Select: Enhanced VPN Web Support – V3 The Portals Inside Tools Section provides the 6 most frequently selected tools. Click on this navigation point to see all of the Tools that may be selected. To access Enhanced VPN tools, select Enhanced VPN Web Support – V3
© 2005 AT&T, All Rights Reserved. 11 July 2005 8 Enhanced VPN Web Support – V3 Customer Support Tools/Reports Web Page
© 2005 AT&T, All Rights Reserved. 11 July 2005 9 iGEMS Global Measurements System
© 2005 AT&T, All Rights Reserved. 11 July 2005 10 Access Link Reports
© 2005 AT&T, All Rights Reserved. 11 July 2005 11 Class of Service (CoS) Executive Summary Report
© 2005 AT&T, All Rights Reserved. 11 July 2005 12 Reports Available via Drill Down Navigation
© 2005 AT&T, All Rights Reserved. 11 July 2005 13 Site Availability Reports
© 2005 AT&T, All Rights Reserved. 11 July 2005 14 Site to Site Measurements Dashboard
© 2005 AT&T, All Rights Reserved. 11 July 2005 15 Site To Site Reports – Full Screen Views
© 2005 AT&T, All Rights Reserved. 11 July 2005 16 Standard Service Level Agreement (SLA) Target Lookup
© 2005 AT&T, All Rights Reserved. 11 July 2005 17 Standard SLA Target Lookup – Roundtrip Transit Delay
© 2005 AT&T, All Rights Reserved. 11 July 2005 18 Standard SLA Credit Request – Credit Request Information
© 2005 AT&T, All Rights Reserved. 11 July 2005 19 AT&T One Ticketing System: Create Ticket Ticket Fields: Required: 1. Org Group (Account Id) 2. Reporter Name 3. Phone Number 4. Service 5. Product 6. Severity 7. Service Impact 8. Request Type 9. Problem Abstract Optional: 1. Email Address 2. Email Notification 3. Asset ID 4. Location ID 5. Asset Type 6. Asset Priority 7. Client Ticket Number…
© 2005 AT&T, All Rights Reserved. 11 July 2005 20 AT&T One Ticketing System: Search for Ticket Ticket Search Fields: 1. User ID 2. Org Group (Account ID) 3. Ticket Open Date 4. Ticket Updated Date 5. Ticket Status 6. Service 7. Product 8. Severity 9. Asset ID 10. Location ID 11. Client Ticket Number 12. Sort Criteria and Direction
© 2005 AT&T, All Rights Reserved. 11 July 2005 21 AT&T One Ticketing System: Ticket List The web application displays the following fields for the matching tickets: 1. Ticket Number 2. Severity 3. Status 4. Org Group 5. Asset ID 6. Location ID 7. Problem Abstract 8. Client Ticket Number 9. Created Date 10. Updated Date 11. Modified By
© 2005 AT&T, All Rights Reserved. 11 July 2005 22 Move Adds Changes Deletes - MACD Requests Tool
© 2005 AT&T, All Rights Reserved. 11 July 2005 23 Move Adds Changes Deletes - MACD Requests Tool (cont.)
© 2005 AT&T, All Rights Reserved. 11 July 2005 24 Service Documentation
© 2005 AT&T, All Rights Reserved. 11 July 2005 25 Service Documentation: Schedule of Charges (Country specific via menu selection)
© 2005 AT&T, All Rights Reserved. 11 July 2005 26 Thank You!!
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