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© 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111.

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Presentation on theme: "© 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine-866-624-2008 x111."— Presentation transcript:

1 © 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine x111 The worlds networking company SM

2 © 2005 AT&T, All Rights Reserved. 11 July iGEMS: integrated Global Enterprise Management System An integrated set of tools supporting AT&T Managed Services providing End-to-end Service Provisioning & Management Integration of Best of Breed Tools and Systems iGEMS Performs: Ordering and Provisioning Design and Engineering Trouble Ticketing and Problem Resolution Networks and Systems Management End-to-end integration, management, and monitoring of e-Business and network infrastructure BusinessDirect ® Portal Performance Reporting via iGEMS Global Measurements System Billing Electronic Bonding

3 © 2005 AT&T, All Rights Reserved. 11 July BusinessDirect ® Portal A Personalized Home Page Communication & Collaboration Tools With AT&T Business Direct, you can: Receive alerts and submit questions Share documents with your AT&T Account Team Receive customer testimonials, industry news, and other value- added information So you can interact with AT&T customer service and account teams any time

4 © 2005 AT&T, All Rights Reserved. 11 July Enhanced VPN Performance Reporting Monthly Overview Reports of Shared MPLS Backbone Availability Latency Data Delivery Rate iGEMS Global Measurements System Provides All Customer VPN (CE and End-to-End) Reports Strategic Reporting Platform Global Architecture Centralized Data Repositories Constant polling / collection / analysis / reporting tool sets Feature rich reports supported by strong navigational features (Hierarchical presentation, providing Drill Down capabilities) Monthly & Daily Overview Reports Hourly & Measured Interval (to last 10-minute polling cycle) Graphic Reports

5 © 2005 AT&T, All Rights Reserved. 11 July Enhanced VPN - Standard Reports Reports Accessed from Monthly Overview Reports Backbone Measurements Availability/Latency/Reliability Reports Accessed from iGEMS Global Measurements System Site Availability Average site availability for all attached CE Routers Site to Site Performance Includes Availability, Latency and Data Delivery measurements Class of Service (CoS) Measurements pertaining to each subscribed CoS, showing traffic throughput, burst, drops, and volumes entering the Multi-Protocol Label Switching (MPLS) backbone CE Statistics Access Link Router Performance LAN Port Exception Reports Measurements compared with preset thresholds Forecast Reports 30/60/90 Day Exception Projections based on historic data

6 © 2005 AT&T, All Rights Reserved. 11 July Accessing the Reports Access is via the AT&T BusinessDirect ® Web Portal (www.businessdirect.att.com) Authentication by userid and password Seamless linkage with all underlying AT&T platforms

7 © 2005 AT&T, All Rights Reserved. 11 July Select: Enhanced VPN Web Support – V3 The Portals Inside Tools Section provides the 6 most frequently selected tools. Click on this navigation point to see all of the Tools that may be selected. To access Enhanced VPN tools, select Enhanced VPN Web Support – V3

8 © 2005 AT&T, All Rights Reserved. 11 July Enhanced VPN Web Support – V3 Customer Support Tools/Reports Web Page

9 © 2005 AT&T, All Rights Reserved. 11 July iGEMS Global Measurements System

10 © 2005 AT&T, All Rights Reserved. 11 July Access Link Reports

11 © 2005 AT&T, All Rights Reserved. 11 July Class of Service (CoS) Executive Summary Report

12 © 2005 AT&T, All Rights Reserved. 11 July Reports Available via Drill Down Navigation

13 © 2005 AT&T, All Rights Reserved. 11 July Site Availability Reports

14 © 2005 AT&T, All Rights Reserved. 11 July Site to Site Measurements Dashboard

15 © 2005 AT&T, All Rights Reserved. 11 July Site To Site Reports – Full Screen Views

16 © 2005 AT&T, All Rights Reserved. 11 July Standard Service Level Agreement (SLA) Target Lookup

17 © 2005 AT&T, All Rights Reserved. 11 July Standard SLA Target Lookup – Roundtrip Transit Delay

18 © 2005 AT&T, All Rights Reserved. 11 July Standard SLA Credit Request – Credit Request Information

19 © 2005 AT&T, All Rights Reserved. 11 July AT&T One Ticketing System: Create Ticket Ticket Fields: Required: 1. Org Group (Account Id) 2. Reporter Name 3. Phone Number 4. Service 5. Product 6. Severity 7. Service Impact 8. Request Type 9. Problem Abstract Optional: 1. Address 2. Notification 3. Asset ID 4. Location ID 5. Asset Type 6. Asset Priority 7. Client Ticket Number…

20 © 2005 AT&T, All Rights Reserved. 11 July AT&T One Ticketing System: Search for Ticket Ticket Search Fields: 1. User ID 2. Org Group (Account ID) 3. Ticket Open Date 4. Ticket Updated Date 5. Ticket Status 6. Service 7. Product 8. Severity 9. Asset ID 10. Location ID 11. Client Ticket Number 12. Sort Criteria and Direction

21 © 2005 AT&T, All Rights Reserved. 11 July AT&T One Ticketing System: Ticket List The web application displays the following fields for the matching tickets: 1. Ticket Number 2. Severity 3. Status 4. Org Group 5. Asset ID 6. Location ID 7. Problem Abstract 8. Client Ticket Number 9. Created Date 10. Updated Date 11. Modified By

22 © 2005 AT&T, All Rights Reserved. 11 July Move Adds Changes Deletes - MACD Requests Tool

23 © 2005 AT&T, All Rights Reserved. 11 July Move Adds Changes Deletes - MACD Requests Tool (cont.)

24 © 2005 AT&T, All Rights Reserved. 11 July Service Documentation

25 © 2005 AT&T, All Rights Reserved. 11 July Service Documentation: Schedule of Charges (Country specific via menu selection)

26 © 2005 AT&T, All Rights Reserved. 11 July Thank You!!


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