We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byGracie Burkins
Modified over 2 years ago
© 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine x111 The worlds networking company SM
© 2005 AT&T, All Rights Reserved. 11 July iGEMS: integrated Global Enterprise Management System An integrated set of tools supporting AT&T Managed Services providing End-to-end Service Provisioning & Management Integration of Best of Breed Tools and Systems iGEMS Performs: Ordering and Provisioning Design and Engineering Trouble Ticketing and Problem Resolution Networks and Systems Management End-to-end integration, management, and monitoring of e-Business and network infrastructure BusinessDirect ® Portal Performance Reporting via iGEMS Global Measurements System Billing Electronic Bonding
© 2005 AT&T, All Rights Reserved. 11 July BusinessDirect ® Portal A Personalized Home Page Communication & Collaboration Tools With AT&T Business Direct, you can: Receive alerts and submit questions Share documents with your AT&T Account Team Receive customer testimonials, industry news, and other value- added information So you can interact with AT&T customer service and account teams any time
© 2005 AT&T, All Rights Reserved. 11 July Enhanced VPN Performance Reporting Monthly Overview Reports of Shared MPLS Backbone Availability Latency Data Delivery Rate iGEMS Global Measurements System Provides All Customer VPN (CE and End-to-End) Reports Strategic Reporting Platform Global Architecture Centralized Data Repositories Constant polling / collection / analysis / reporting tool sets Feature rich reports supported by strong navigational features (Hierarchical presentation, providing Drill Down capabilities) Monthly & Daily Overview Reports Hourly & Measured Interval (to last 10-minute polling cycle) Graphic Reports
© 2005 AT&T, All Rights Reserved. 11 July Enhanced VPN - Standard Reports Reports Accessed from Monthly Overview Reports Backbone Measurements Availability/Latency/Reliability Reports Accessed from iGEMS Global Measurements System Site Availability Average site availability for all attached CE Routers Site to Site Performance Includes Availability, Latency and Data Delivery measurements Class of Service (CoS) Measurements pertaining to each subscribed CoS, showing traffic throughput, burst, drops, and volumes entering the Multi-Protocol Label Switching (MPLS) backbone CE Statistics Access Link Router Performance LAN Port Exception Reports Measurements compared with preset thresholds Forecast Reports 30/60/90 Day Exception Projections based on historic data
© 2005 AT&T, All Rights Reserved. 11 July Accessing the Reports Access is via the AT&T BusinessDirect ® Web Portal (www.businessdirect.att.com) Authentication by userid and password Seamless linkage with all underlying AT&T platforms
© 2005 AT&T, All Rights Reserved. 11 July Select: Enhanced VPN Web Support – V3 The Portals Inside Tools Section provides the 6 most frequently selected tools. Click on this navigation point to see all of the Tools that may be selected. To access Enhanced VPN tools, select Enhanced VPN Web Support – V3
© 2005 AT&T, All Rights Reserved. 11 July Enhanced VPN Web Support – V3 Customer Support Tools/Reports Web Page
© 2005 AT&T, All Rights Reserved. 11 July iGEMS Global Measurements System
© 2005 AT&T, All Rights Reserved. 11 July Access Link Reports
© 2005 AT&T, All Rights Reserved. 11 July Class of Service (CoS) Executive Summary Report
© 2005 AT&T, All Rights Reserved. 11 July Reports Available via Drill Down Navigation
© 2005 AT&T, All Rights Reserved. 11 July Site Availability Reports
© 2005 AT&T, All Rights Reserved. 11 July Site to Site Measurements Dashboard
© 2005 AT&T, All Rights Reserved. 11 July Site To Site Reports – Full Screen Views
© 2005 AT&T, All Rights Reserved. 11 July Standard Service Level Agreement (SLA) Target Lookup
© 2005 AT&T, All Rights Reserved. 11 July Standard SLA Target Lookup – Roundtrip Transit Delay
© 2005 AT&T, All Rights Reserved. 11 July Standard SLA Credit Request – Credit Request Information
© 2005 AT&T, All Rights Reserved. 11 July AT&T One Ticketing System: Create Ticket Ticket Fields: Required: 1. Org Group (Account Id) 2. Reporter Name 3. Phone Number 4. Service 5. Product 6. Severity 7. Service Impact 8. Request Type 9. Problem Abstract Optional: 1. Address 2. Notification 3. Asset ID 4. Location ID 5. Asset Type 6. Asset Priority 7. Client Ticket Number…
© 2005 AT&T, All Rights Reserved. 11 July AT&T One Ticketing System: Search for Ticket Ticket Search Fields: 1. User ID 2. Org Group (Account ID) 3. Ticket Open Date 4. Ticket Updated Date 5. Ticket Status 6. Service 7. Product 8. Severity 9. Asset ID 10. Location ID 11. Client Ticket Number 12. Sort Criteria and Direction
© 2005 AT&T, All Rights Reserved. 11 July AT&T One Ticketing System: Ticket List The web application displays the following fields for the matching tickets: 1. Ticket Number 2. Severity 3. Status 4. Org Group 5. Asset ID 6. Location ID 7. Problem Abstract 8. Client Ticket Number 9. Created Date 10. Updated Date 11. Modified By
© 2005 AT&T, All Rights Reserved. 11 July Move Adds Changes Deletes - MACD Requests Tool
© 2005 AT&T, All Rights Reserved. 11 July Move Adds Changes Deletes - MACD Requests Tool (cont.)
© 2005 AT&T, All Rights Reserved. 11 July Service Documentation
© 2005 AT&T, All Rights Reserved. 11 July Service Documentation: Schedule of Charges (Country specific via menu selection)
© 2005 AT&T, All Rights Reserved. 11 July Thank You!!
© 2008 FedEx. All rights reserved. FedEx Ship Manager ® at fedex.com Shipping Administration Presentation for administrators.
ACD Training. 2 Agenda Logging In Header Toolbar Main Dashboard –Calls –My Agents Searching Calls Reports.
Welcome to Access Online for State of Iowa Cardholders.
25 seconds left….. 24 seconds left….. 23 seconds left…..
PROMOTION ORDERING DIFM Promotions February 29, 2008.
Customize Your View of Data Training Presentation for Supply Chain Platform: BAE Systems July 2012.
©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. PROS Connect User Community Website and Support Portal Prepared by Christine Lambden.
Determine Eligibility Chapter 4. Determine Eligibility 4-2 Objectives Search for Customer on database Enter application signed date and eligibility determination.
TIDE Presentation Florida Standards Assessments 1 FSA Regional Trainings Updated 02/09/15.
We will resume in: 25 Minutes We will resume in: 24 Minutes.
Windfall Web Throughout this slide show there will be hyperlinks (highlighted in blue). Follow the hyperlinks to navigate to the specified Topic or Figure.
17 Copyright © 2005, Oracle. All rights reserved. Deploying Applications by Using Java Web Start.
Introduction to Web Bill of Lading Q Proprietary and Confidential Copyright © 2005 INTTRA Inc. 2 Agenda Industry Challenges INTTRA Solution Value.
1 ITSS This overview deck contains two sections. Please use the links below to navigate –How to Register for ITSS Application AccessHow to Register for.
ECATS The Honeywell Web-based Corrective Action Solution eCATS for Suppliers Last Revised: August 26, 2008 Honeywell Confidential & Proprietary.
Click to edit Master title style Page - 1 OneSky Teams Step-by-Step Online Corporate Communication Support 2006.
Jeopardy Topic 1Topic Q 1Q 6Q 11Q 16Q 21 Q 2Q 7Q 12Q 17Q 22 Q 3Q 8Q 13Q 18Q 23 Q 4Q 9Q 14Q 19Q 24 Q 5Q 10Q 15Q 20Q 25 Final Jeopardy.
MBS ENHANCEMENTS AND CUSTOMER COMMUNICATIONS Bonnie Faulkner.
1 IDX. 2 What you will learn: What IDX is Why its important How to use it Tips and tricks Introduction Q & A.
1 PLAY 60 Challenge Online Tracker. 2 Introduction The PLAY 60 Challenge Online Tracker is a web based physical activity tracker teachers across the country.
User Guide Exony Reports. Exony VIM - Virtual Interaction Manager This user guide is an overview for navigating the browser based Exony VIM tool. It’s.
Useful Tips How to quickly verify if you are logged on or not Get the full navigation menu window for e- application What is a time-out and how to.
State of New Jersey Department of Health and Senior Services Patient Safety Reporting System Module 2 – New Event Entry.
1 SLIDE Insurance Company Regulation Division Insurance Market Regulation Division Medical Professional Liability Insurance Claim Reports Online Claim.
AEMCPAGE Relaunch 1 June 2009.
1 Union Pacific Railroad You will need a myUPRR User ID to view Chargeable Events on the UP Web site. If you have a User ID, go to
© Copyright 2004 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are registered trademarks of United Parcel Service.
07/30/ ODE, Office for Child Nutrition Completing Commodity Orders.
© 2006 Cisco Systems, Inc. All rights reserved. MPLS v MPLS VPN Technology Introducing MPLS VPN Architecture.
Nortel Contact Center: An Overview Symposium ACD Press F5 to begin presentation Click on your mouse or use the spacebar or arrow keys to advance to the.
ABC Technology Project Mrs. Kiddle. ABCs of Technology Word 1 Word 2 Word 3 Word 4 Word 5 Word 6 Word 7 Word 8 Word 9 Word 19 Word 20 Word 21 Word 22.
® Microsoft Office 2010 Browser and Basics.
HERMES TUTORIAL version 1.0 Published 24th July 2007 This tutorial version is based on the actual deployed version of Hermes, as of the date of publication.
- 1 - Defense Security Service Background: During the Fall of 2012 Defense Security Service will be integrating ISFD with the Identity Management (IdM)
1 Hosted Voice Product Training Automatic Call Distributor (ACD)
State of New Jersey Department of Health and Senior Services Patient Safety Reporting System Module 3 – Root Cause Analysis.
EC Admin Functionality Enhancements December 2001 Release
Text 1 July, 2010 DCMS: Training Manual Campaign Management.
CARSAM Quick Reference Guide for Users May 2012 CORPORATE ACCOUNT RECONCILIATION.
HL7 Project Management Tool Overview for HL7 Project Facilitators David Hamill Director, Project Management Office.
Macromedia Dreamweaver MX 2004 – Design Professional Dreamweaver GETTING STARTED WITH.
1 Introducing the Specifications of the Metro Ethernet Forum MEF 19 Abstract Test Suite for UNI Type 1 February 2008.
MyEdge Overview Comprehensive and Easy Customer Portal.
Page 1 of 36 The Public Offering functionality in Posting allows users to submit requests for public offerings of Petroleum and Natural Gas(PNG) and Oil.
Sedex: Registration and Account Set Up Instructions.
In The Name Of Allah, The Most Beneficent, The Most Merciful 1 1 Copyright 2010 © Punjab Education Foundation. All rights reserved.
Light User Guide BVPortal June 30th, p.m. Charles - Henri Varin KM DTP For the benefit of business and people.
How to Fill out a PAR for a New Standard Revised 8 July 2010.
Company Confidential OASIS Feedback Process (Using OASIS to Drive Improvement) 1.
© 2016 SlidePlayer.com Inc. All rights reserved.