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Stefano Picozzi Solutions Architect C9: SOA Management with Actional ® for Sonic Unplugged - Live at work…

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Presentation on theme: "Stefano Picozzi Solutions Architect C9: SOA Management with Actional ® for Sonic Unplugged - Live at work…"— Presentation transcript:

1 Stefano Picozzi Solutions Architect C9: SOA Management with Actional ® for Sonic Unplugged - Live at work…

2 © 2008 Progress Software Corporation 2

3 3 Agenda The Product Portfolio Why SOA Management? The demo use case Lets get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

4 © 2008 Progress Software Corporation 4 Progress SOA Portfolio SOA Management Complex Event Processing Business Process Management Mainframe Integration Enterprise Service Bus Registry/ Repository Enterprise Messaging Data Interoperability Actional Shadow ® Apama ® Sonic DataXtend ® Partners

5 © 2008 Progress Software Corporation 5 Agenda The Product Portfolio Why SOA Management? The demo use case Lets get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

6 © 2008 Progress Software Corporation 6 Why SOA Management? The SOA-enabled enterprise Business processes span silos No one team has end-to-end responsibility No one team knows all the moving parts No one team makes all the decisions Line-of-business silos Each business process is self-contained One team has end-to-end responsibility One team knew all the moving parts One team made all the decisions Applications and business functions map one-to-one SOA WORLD TRADITIONAL WORLD

7 © 2008 Progress Software Corporation 7 The SOA-enabled enterprise Business processes span silos No one team has end-to-end responsibility No one team knows all the moving parts No one team makes all the decisions A bottom-up silo-oriented view no longer works If you cant see it: You cant measure it You cant optimize it You cant secure it You cant control it Why SOA Management? Line-of-business silos Each business process is self-contained One team has end-to-end responsibility One team knew all the moving parts One team made all the decisions Applications and business functions map one-to-one ? TRADITIONAL WORLD SOA WORLD

8 © 2008 Progress Software Corporation 8 Agenda The Product Portfolio Why SOA Management? The demo use case Lets get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

9 © 2008 Progress Software Corporation 9 The demo use case Park Entrance Park Restaurants Attractions

10 © 2008 Progress Software Corporation 10 Agenda The Product Portfolio Why SOA Management? The demo use case Lets get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

11 © 2008 Progress Software Corporation 11 APPLICATION OWNERS Why is it my problem? IT Operations sees normal behavior HELPDESK Experiences issue Actional for SOA Operations (aka SOA Ops) No one knows whats really going on IT PERSPECTIVE SOA PERSPECTIVE SOA OWNER Why look at me? USER ? ????

12 © 2008 Progress Software Corporation 12 Actional for SOA Operations SOA Environment Discover process flows Map dependencies End to end across HTTP, RMI, EJB, Web services,.NET, database, messaging, custom apps No Custom Coding or Configuration ? ? ?

13 © 2008 Progress Software Corporation 13 Actional for SOA Operations Monitor service levels Alert on performance and availability issues Snapshot individual transactions to easily isolate the root cause of problems Less than 1% overhead

14 © 2008 Progress Software Corporation 14 Agenda The Product Portfolio Why SOA Management? The demo use case Lets get unplugged … Actional for SOA Operations Actional for Continuous Service Optimization SOA Management with Actional for Sonic

15 © 2008 Progress Software Corporation Actional for Continuous Service Optimization (aka CSO) IT PERSPECTIVE How do I ensure the best customer gets the best service? SOA PERSPECTIVE End-to-end process matters. Not all customers, channels, or processes are created equal Business Concerns: Average response times, overall availability IT Tools Deliver: SOA Owner 7182

16 © 2008 Progress Software Corporation 16 Actional for Continuous Service Optimization $/Order by Customer Responsiveness by Channel Elapsed Order Fulfillment Time by Business Unit Orders by Region Looking at services from the eyes of business Order Service Customers Revenue Usage

17 © 2008 Progress Software Corporation 17 Actional for Continuous Service Optimization Closing the loop for continuous optimization Channels Revenue Usage SERVICES CHANNELS Channels Revenue Capacity

18 © 2008 Progress Software Corporation 18 Tying the business and IT contexts together Actional for Continuous Service Optimization Show process flow map at high level Show IT level details Show process flow in depth Show business information Show process-wide information

19 © 2008 Progress Software Corporation 19 In Summary SOA is a good idea! SOA is not easy to implement! SOA is not easy to manage … … unless youre using Actional!

20 © 2008 Progress Software Corporation 20 SOA-19: Combining the Power For More Information, go to… PSDN Enhanced Visibility with Actional and Sonic ESB

21 © 2008 Progress Software Corporation 21 SOA-37: SOA Management with Actional for Sonic Questions ?

22 © 2008 Progress Software Corporation 22 SOA-37: SOA Management with Actional for Sonic Thank You

23 © 2008 Progress Software Corporation 23 SOA-37: SOA Management with Actional for Sonic


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