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© Aastra 2012 CMG 7.5 Speech Attendant Sales Presentation.

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Presentation on theme: "© Aastra 2012 CMG 7.5 Speech Attendant Sales Presentation."— Presentation transcript:

1 © Aastra 2012 CMG 7.5 Speech Attendant Sales Presentation

2 © Aastra Unified Collaborative Business Communications 10/11/2014 Communication Platform & Servers Attendant Attendant Console Visit Management Tool Business users Office Web Calendar Connection Office Quick Speech services Speech Office Speech Attendant InConference Administrator Quality Manager System Management Enables Attendant and office users to control their presence and availability, as well as access and manage advanced services.

3 © Aastra /11/2014 CMG Speech Attendant is an automated attendant application offering: 24/7 access to your organization Relieving of the attendants workload A natural dialogue with the caller Automatic speech recognition, ASR Attendant services Presentation of activities Customized recording options CMG 7.5 Speech Attendant

4 © Aastra /11/2014 The concept 1. Welcome to Aastra Telecom! Say the name of the person you want to speak with, or say ‘operator’. CMG Speech server -IVR -Voic -Speech Attendant Jane Matthews 2. I would like to talk to Jane Matthews. 3. Jane Matthews is in a meeting until 6 PM. Would you like to record a voic or transfer the call to an operator?

5 © Aastra /11/ Jane Matthews, one moment please. Speech Attendant Jane Matthews Call transfer 1. Say the name of the person you want to speak with, or say ‘operator’. 2. Jane Matthews.

6 © Aastra /11/ Jane Matthews in Human resources, one moment please. Speech Attendant Jane Matthews Human resources Several persons with the same name 1. Say the name of the person you want to speak with, or say ‘operator’. 2. Jane Matthews. 3. Jane Matthews. There is more than one person with that name. Do you mean Jane Matthews in Development, Training or Human resources?” 4. Human resources.

7 © Aastra /11/ Support, one moment please. Speech Attendant Calling a department 1. Say the name of the person you want to speak with, or say ‘operator’. 2. Support. Support department

8 © Aastra /11/ Jane Matthews,... lunch until Would you like to record a voic or transfer the call to an operator? Speech Attendant When a person has a CMG activity 1. Say the name of the person you want to speak with, or say ‘operator’. 2. Jane Matthews. 4. Voic . 5. One moment please. Voic

9 © Aastra /11/ The mobile phone number for Jane Matthews … ”. Would you like me to repeat the number? Speech Attendant Number information 1. Say the name of the person you want to speak with, or say ‘operator’. 2. What’s the mobile phone number for Jane Matthews? 5. Say the name of the person you want to speak with, or say ’operator’. 4. No.

10 © Aastra /11/2014 Call transfer through speech recognition of: Given name and family name Department name Nick name Call transfer to: Extension Mobile phone Operator Phone number guidance Say for example “What’s the phone number for John Smith?” Extension Mobile number Functions

11 © Aastra /11/2014 Change language easily Just say the name of the language Fallback to attendant Automatically if Speech Attendant does not understand user By saying “operator” Activity presentation The person is in a meeting and will be back.. A-number identification of caller Shorter dialog for known users Functions

12 © Aastra /11/2014 Speech enabled call handling functionality Automatic and seamless dialog Automatic Speech Recognition (ASR) for natural language understanding Synthetic voice (TTS) for repetition of names and departments Supported Languages Danish, English, Norwegian, Swedish Functions

13 © Aastra /11/2014 Statistics Statistics from Speech Attendant queues in CMG Quality Manager e.g. Number of calls handled Average answer time Average call duration Abandoned calls 10/11/2014

14 © Aastra /11/2014 Example of system setup for CMG Speech SIP trunk interface

15 © Aastra /11/2014 Highlights Keep your business open 24/7 for an affordable cost Relieve the attendants in their work Speak naturally - The speech recognition software is designed to handle natural speech. Saves time for callers - When the Speech Attendant is saying something the caller can interrupt. Reduce manually transferred calls Use your existing call manager and integrate with your IT platforms

16 © Aastra Doc no: ASE/APP/PLM/0179/EN Rev /11/2014 Thank you !


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