Presentation on theme: "System & Software Maintenance"— Presentation transcript:
1 System & Software Maintenance Workshop onSystem & Software MaintenanceConducted by:UAE Exchange - IT Department , India.1
2 AGENDA Discussion on system configuration and maintenance How to install FS site in PCs and Laptops ?How to install BIONET Attendance marking hardware and software ?How to install Antivirus software and run it periodically ?How to clean unwanted files from PC’s hard disk ?How to do disk defragmentation ?How to configure id and maintain software ?Discussion on our web applicationsForeign ExchangeTravel and ToursLoansFS MartFA2
3 FS Website installation andAccess only from those PCs or Laptops that are authorized by AO Purchase.How to Install ?visitClick the link ‘FS SITE’ and save the zip file to desktop.Unzip the file to desktop and run the file zones.exeHow to get approval ?Login to fs site and If “Invalid MAC ID” message is shown, forward the error screen shot with system serial number to and get the MAC-ID registered.How to access FS site using Data Card ?Send request mail to with cc to and get approval.3
4 BIONET attendance marking system installation How to install ?VisitClick the link ‘Bionet’ and save the zip file to desktop.Unzip the file to desktop and run the file.Common problems:Shows a message ‘Path access denied ‘ : Right click on bionet.exe > select “Properties”- > select “compatibility and privilege level” -> Tick on Run this program as administrator- >apply->ok. Darkness : Start menu-> run-> venus.ini -> change brightness as 40 and contrast as 20In Win 7 , we have to give full permission to file and do the above step.3. Error in Capturing image : Check the device whether it is working or plug in to other port & computer4. The page is looking unavailable: Check Proxy Settings of browser and enable ‘use proxy in bionet settings page.5. Run time error: Run as administrator , install the driver again.6. SMTP error : install the driver again.7. Employee not found: contact AO-HR, enable option to Modify and re-register finger .4
5 Antivirus software Installation and maintenance How to install Microsoft Security Essentials (MSE) ?Visit the link downloadClick on ‘get it now’.Select your version of operating system under EnglishClick on download.Double click on downloaded file to install.How to set scheduled scanning and update ?After installation, open MSE and set the following in settings tab.Tick ‘Run a scheduled scan on my PC’Choose Scan Type as ‘Quick Scan’Choose ‘Daily’Set Time around ‘2:00 PM’Tick ‘Check for latest virus and spyware definitions before running scan’Limit CPU usage during scanning to 30%.5
6 Cleaning unwanted files from PC’s hard disk Disk Cleanup application in Windows.To access it, go to My Computer > right click on c drive > Select propertiesClick on ‘Disk Cleanup’ buttonSelect all options in that box and click ‘cleanup system files’ and click on OK.Ccleaner ApplicationVisit the linkDownload and install the setup file.Open the program, check all the options on the Left Hand side window.Click on ‘run cleaner’ and wait till the cleaning process is over.Once it is over close the program6
7 PC Disk Defragmentation What is the purpose ?Files are stored in the hard disk in a scattered manner during course of time.The defragmenter will rearrange the order in which the files in an efficient manner thus improves the speed of PC.So regular defragmentation increases the performance of PC.How to do ?Go to My Computer > right click on c :/ drive > Select propertiesGo to Tools> defragment NowSelect Defragment and leave the computer as it is without much activities.Once done, repeat for other drives as well.7
8 Configuring and maintaining Emails How to create a new id ?Send a request mail to and cc to and and get approval.How to reset id password ?Send a request mail to with cc to for another official branch id.How to set Signature ?Save the following sample signature file ( IE -> File Menu -> Save As HTML )Right click on the file in the desktop and ‘open with’ Notepad.Change details Like NAME OF THE EMPLOYEE, DESIGNATION, DIVISION/BRANCH NAME, ADRESS, TELEPHONE, FAX, and save.Use the file as signature file in mail client8
9 Configuring and maintaining Emails (Continuation) How to configure id to a client ?Incoming and out going server is mail.uaeexchange.co.inOut going server requires authenticationOut going server uses same settings as your incoming mails.Mails are added from either > tools> accounts in outlook/outlook expressOr from options> accounts in windows live mail.Points to remember:Configuration of same id in multiple PCs are not allowed as may get downloaded in an unexpected manner.‘Keep server copy’ is not allowed as data gets deleted once aged 20 days.Attachments must be within 3MB per mail and send screen shots in JPG format.9
10 Common Issues Clear cookies and temp files in IE? Open Internet explorer > go to tools> Internet optionsIn ‘General’ tab, under browsing history click on 'Delete'Check all entries in the resultant window and click on 'Delete'10
11 Common Issues Slow system? Make sure that at-least 20 % of the total space in C drive is free.Hard disk should be partitioned in such a way that c drive have maximum spaceAt least 1 GB RAM is there in the systemIE Version should be at least 7 or above(Can check by opening IE> help > about Internet explorerPrinting Issues/ PDF Generating issues?Pop Up should be disabled : can disable by going toIE> tools> Pop Up blocker >Turn off Pop Up blockerUpgrade IEUp gradation can be done by visiting11
12 Common Issues Screen shot? Every body ask to send screen shot.. But how?Press ‘prtscn/sysrq’ in key board.What ever your screen is showing will be copied.Open paint (start> program> accessories> paint)Click on ‘edit’ and then paste.Go to file > save as > choose save as type as ‘JPEG’, give a logical name to the file and click on save.12
13 Points to remember while contacting AO IT Primary contact address:Always send errors with Screen shots.Always read the error messages and contact those respective department. (If it says contact AOHR contact HR and so on…)Queries are to be from uaeexchange ID, else will not be honored.Always give correct and complete information including the project in which error occurred, screen, values you entered, when contacting AO.Official Signature is mandatory in . This enables AO to call back in case of clarifications solicited.
15 Foreign Exchange Forex Rates not Loading : Open internet explorer tools internet option security double click on trusted sites custom level java permission select disable java option apply okFor IE10 : Go to 'Tools Compatibility View Settings’ Enable the option 'Display all websites in Compatibility mode‘Advance saved in FA not showing in FE :Advance receipt for FCDD sale entered through ‘Advance for Forex Sale’ screen and vice versa.The branch’s unclear balance exceeded the credit limit. So advance will be shown in FE after clearance. ( FA Reports > Branch exposure Report as on previous day )Shows a message ‘Round Off amount not tallied’ while saving :Clear the cookies/ offline contents/ History of the browser and try again. If issue persists, run Ccleaner and try again.To remap advance voucher of a sale booking authorized by HO/Auditor before acceptance:Reject the booking authorization ( booking won’t get cancelled )Click on the advance voucher in the Outstanding txns screen in advanced loginRemap the voucher and get the booking approved by HO / Auditor
16 Foreign Exchange ( Continuation ) How to discard TCs ?Contact AO-Forex and the same will be discarded from their side.Money TransferReceiver details showing different in FS site and XM siteSend the correct Customer code and the XPIN to AO-Accounts. They will update the same from their login.
17 Travel Error: You can’t put a fresh enquiry : Reason: There may be pending quotations to accept.Solution: If Branch is having pending Quotations to accept the system will not allow to put new entries.In this case service branch has to accept the pending quotations so that this lock will be released .Error: Your Branch has been disabled. Please contact AO:If the dues are not cleared in time,the Branch may be diabled from AO. In this case contact AO Travel for releasing the Lock.Error: Chq No is invalid for Branch . Please enter a valid cheque num: Branch may have entered a wrong check no. Best solution is to cancel the entry and put a new entry. Otherwise please contact AO accounts and AO Travel
18 ProjectsGold LoanWhile Releasing Loan need to Verify Customer Details ,Loan No: & Amount Entered.While Part Payment need to Verify Customer Details ,Loan No: & Amount Entered.SMS Token no: Not ReceivedProper Reading of Alerts & Confirmation Messages Showing in System Proper Awareness on System Updates/NewsLettersVehicle LoanVerify the Customer Details & Loan No Before EMI RecoveryDealer Account Details UpdationECS Option & Customer Bank Details UpdationEMI Recovery Mode Cash/Bank UpdationUploading DocumentsFSMART DMTS Option for Sub Agents Based on Advance through our portalFAReports Month Wise Budget & Expense
19 Happenings- 2012IT Department -India was awarded with ISO 27001: 2005 on MarchAPI integrated Forex rate loading implemented in Forex Application with SWING Technology.Separate website for subagent “FS MART” introduced with a concept of all Online products in a single basketXPAY, the virtual prepaid card system accepts school fees and exam fees.Centralised Online payments to customers bank account directly from HO for all type of refunds and funding.Full fledged Tour application “Xplore”, integrated with travel application.Variety of payment options including Diners card & AMEX integrated to B to C websitePaperless environment where by all application will accept document to upload and keep it as soft copy except for RBI mandated documents.Events & happenings tracking system, Employee & customer survey application, Business development Activities tracking and Ranking system, Success story video streaming application
20 Coming Soon…. Upcoming projects for 2013 Online flight ticket booking and issuance through hand held device.Foreign Currency rates & booking through hand held device.API Integrated Online hotel room booking in our travel application.API Integrated Air India express air ticket issuance in travel website.Gold loan interest payment & Vehicle loan unpaid EMI through website/mobile with payment gateway and net banking facility.API Integrated KSRTC bus ticket issuance through travel website.All application in FS site (B To B) will be made available in registered mobile phones on roles based access.All FS application in open source OS platform and other browsers. Average of Rs spend on OS can be reduced per pc
22 REACH 2014CRMCentralised CRM where one customer entry will reflect in all 32 application running for FS.Cross selling across application, Business development by giving leads and informationComplete customer history in a click
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