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Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee.

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Presentation on theme: "Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee."— Presentation transcript:

1 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Expand your outlook

2 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 2 February 2010  How can you keep your customers happy?  Can technology keep you in closer contact with customers and suppliers?  Where can you save money without cutting corners?  Can technology help your business save?  How to best utilize your lean staff’s time?  Can technology help your employees get more done? Customer Satisfaction Business Growth Reduce Costs Improve Productivity  We are gradually recovering from global recession  It is time to start planning for smart growth & investment Primed. Ready for Smart Growth Back in Business! Is the way your company communicates helping or hindering you?

3 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 3 February 2010 Understand the Hidden Impact of Inefficient Communications in Your Business The top 5 communications issues according to 500+ SMEs around the world* * Source: SIS International Research, SMB Communications Study, % of surveyed SMEs experienced these issues Up to 40% of employee work time was impacted!!! Click here to see what these issues may be costing you!!! Click here to see what these issues may be costing you!!! Can’t access the right comms tool? Taking longer to set up than to talk? Can’t reach everyone? Key clients can’t get through? Low-priority calls interfering? Can’t reach key people? takes too long to get a reply? Can’t see faxes or voic s when they come in? Wrong number? Difficult to get all the right people in the conversation at once? Taking too long to resolve calls? Can’t connect customers with the experts? Struggling to keep track of an issue? BARRIERS TO COLLABORATION UNWANTED CALLS WAITING FOR INFORMATION INEFFICIENT COORDINATION CUSTOMER COMPLAINTS 4

4 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 4 February 2010 Unified Communications from OpenScape Office The All-in-one Solution to Your Communications Issues! Efficiently coordinate communications! Knock down collaboration barriers! Stop waiting around for information! Know your customers & keep them happy! Control how & when you can be reached!

5 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 5 February 2010 OpenScape Office MX is the first all-in-one Unified Communications solution built specifically for small businesses Serve your customers better Enable your staff to get more done Reduce your communications costs OpenScape Office MX V2 Expand your outlook Lay the foundation to start growing again! Make the smart investment in OpenScape Office MX and: The most complete all-in-one UC platform: presence, telephony, conferencing, IM, voic , directory, fax, contact center Easy-to- access UC that works seamlessly as part of MS Outlook with features that need just a few clicks to use! Rock-solid foundation of security & reliability due to OpenSmart architectural design

6 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Solution Overview

7 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 7 February 2010 OpenScape Office MX All-in-one HW/SW UC Platform  Supports users  All-in-one functionality comes pre-installed:  UC Application  Multimedia Contact Center  Voice, fax, conferencing, voic  Mobility – WLAN and cellular  Security – VPN and firewall  Carrier connectivity via broadband, digital, and analog lines Integrated, Easy-to-Use Clients  End-users access OpenScape Office MX via a wide range of clients and devices  OpenScape Office desktop clients:  myPortal & myPortal for Outlook (users)  myAgent (contact center staff)  myAttendant (receptionist)  UC-enabled OpenStage Phones  SEN client & device family  Mobility Clients What is OpenScape Office MX? Click here for more on platform components Click here for more on platform components Click here for more on SEN clients & devices Click here for more on SEN clients & devices OpenScape Office Unified Communications Application

8 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 8 February 2010 A familiar, single view of all s, faxes, etc. in one portal Install a simple plug-in to integrate myPortal with Outlook Presence status automatically changes based on keywords in your calendar myPortal for Outlook Increase revenue opportunity, increase productivity Lower chance for missed opportunities because they “slipped through the cracks” Little training required Improved staff satisfaction Click to go back

9 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 9 February 2010 Integrated Presence Increase productivity and satisfaction See who is already on another call Set presence status via your Outlook calendar Presence can be set via GUI or TUI Increase productivity Decrease phone tag Click to go back Voic changes automatically to reflect presence status, so external and internal users are presence- aware!

10 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 10 February 2010 Instantly start a conference call directly from MS Outlook! Drag & Drop Conferencing Decrease operational cost, increase productivity Eliminate 3rd party conferencing service Reduce unnecessary travel expenses Drag & Drop internal and external contacts via the Favorites List Visually manage call setup and save frequently used conferences Click to go back

11 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 11 February 2010 Control how calls are routed depending on your presence status Give out one number, not 3, 4 or more One Number Service Increase productivity, decrease training costs Set up specific rules for VIPs that override standard policy Never miss a key call again! Increase availability on your terms Keep your customers happy Click to go back

12 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 12 February 2010 Find contacts quickly and easily with combined directory searching Directory Access Increase productivity and employee satisfaction Imports: Personal Directory: Outlook contacts Company Directory: Corporate contacts via LDAP connect or import Internal Directory: All OpenScape Office users that are directly entered into the OpenScape Office system are automatically available No more fumbling between multiple directories to collaborate Save time and frustration Click to go back

13 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 13 February 2010 Always know when you have received an incoming voice or fax message Choose how and when to be notified Personal Notifications Increase productivity, decrease training costs Be informed and act accordingly Improve your customer responsiveness Critical for sales reps, managers, and other key staff Click to go back

14 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 14 February 2010 Prioritize voice messages. Know which message to respond to first before even listening to them. Click and play to retrieve voice messages via phone or computer speakers Visible Voic Increase productivity, improve workflow Send an with a voic attached as a.WAV file Current and manageable information Never miss an important call ONE system to log into Click to go back

15 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 15 February 2010 Receive, view, and manage fax messages as they come in Forward, save, and file fax messages as needed Fax Box Increase productivity, improve workflow Use a simple print driver for outgoing fax messages Never miss a fax message (order, instruction, contract) Secure, current and manageable information One screen, one system Click to go back

16 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 16 February 2010 Quickly communicate with contacts from your Favorites list Communicate in real time instead of waiting for s Instant Messaging Increase productivity and employee satisfaction React and make decisions faster Collaborate better Click to go back

17 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 17 February 2010 Call Pop-ups and Live Call Recording Increase response time and satisfaction Be immediately informed when important calls come through Record important live phone calls when you are already in a call Faster response time Keep track of customer issues Click to go back

18 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 18 February 2010 When you are unavailable, allow your customers to talk to a colleague or assistant instead of going to voic Personal AutoAttendant Increase productivity, decrease training costs Simply click a button to record your personal menu Professional, automated customer care Intuitive interface requires little training Click to go back

19 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 19 February 2010 Your call journal displays your call history. Don’t go crazy trying to remember who you have called and who you haven’t. Easily track which customers, vendors, and other contacts with whom you need to get in touch Call Journal Increase productivity, improve workflow Eliminate need to log into multiple voic systems Improved customer care Click to go back

20 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 20 February 2010 OpenScape Office Contact Center Improve First Call Resolution and Customer Service Agents and Supervisors covered by a single license! Skill-based routing and VIP support Presence integration with OpenScape Office UC Inbound Multimedia Contact Center for distribution of voice, fax and for even the smallest contact center Individual recording of contact Center Calls Click to go back

21 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 21 February 2010 myAgent (Contact Center Client) Increase productivity, decrease training costs Agent functions Team information Contact center calls Arrange agent desktop controls Queue information Hands-free controls ***For more detail on myAgent, refer to the OpenScape Office Contact Center presentation*** Feature-rich contact center with built-in OpenScape Office presence Improve customer service and first contact resolution Click to go back

22 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 22 February 2010 myAttendant Increase productivity, decrease training costs See the entire presence status of everyone in the company; manage and control calls Transfer calls to staff who are available and can talk to customers immediately View / change presence and manage voic for teams / workgroups. * *Dependant on user granted permissions. Powerful management tool for the receptionist, office administrator, or team leader Very little training required; intuitive interface Click to go back

23 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 23 February 2010 See all your Favorites in one view; IM or call them with just a click Dial a favorite via any number (office, mobile, etc.) directly with one click Favorites List Increase productivity and employee satisfaction Drag and drop your favorite people from any one of the combined directories Increase productivity by grouping contacts into teams or projects See who is available to collaborate in one look Click to go back

24 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 24 February 2010 Click to Dial from any Application* Increase productivity and improve response time Call a contact directly from a number that is displayed in any application For example, dial a number from a customer mailing list in Word, a vendor number in your Internet browser, or customer in your CRM package (i.e. SalesForce.com) *Must have myPortal for Outlook for this option to work Save time. Just click and dial! Convenient for customer follow-up Click to go back

25 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 25 February 2010 Call Me! Increase Reachability and Responsiveness Forward all incoming calls to your mobile or home number in 10 seconds Never miss a call, and don’t worry about customers having to try reaching you at multiple numbers Better customer service Improved team collaboration Click to go back

26 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 26 February 2010 Built-in Mobility for Every Type of Working Decrease phone bills, office space, and energy use Office Roamers Road Warriors Remote Working  WLAN: Voice & data  Desksharing  Dual-mode GSM phone support 1 2  Cell phone integration  One mailbox  Remote presence status control  Personal notification  Personal auto attendant 3  One Number Service  Secure VPN  CallMe! Service Lower mobile and land line phone bills Less office space Less energy; greener company

27 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 27 February 2010 OpenScape Office MX V2 – OpenSmart Comprehensive OpenSmart capabilities and reliability testing OpenSmart Enterprise-grade Voice reliability extended to all UC applications Reliability  50 new feature improvements  3500 QA test cases  900 days field trials  600 days beta testing  1500 hours lab tests Fully integrated, intuitive web-based management Manageability  Office Management Portal (OMP)  Intuitive web interface for configuration, changes and reporting Security extended beyond data networks to voice and UC Security  Hardened platform  Built-in VPN and firewall  Established security process including security assessments, security checklist and vulnerability management tools for partners Exceptionally easy to install, integrate, and service Serviceability  Intuitive configuration wizards  Automatic back-up and debugging  Seamless integration with MS Outlook, Exchange, LDAP, etc.  SSDP plug-in for techs OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable

28 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 28 February 2010 Reduce Communications Costs Serve Customers Better Get More Done  Integrated contact center with unique presence and UC integration for superior first contact resolution  Control and prioritize calls to resolve key issues first  Connect to experts faster via presence and mobility  Collaborate better with automatic integration between presence, voic , Outlook calendar, and contacts  Reach out faster via drag & drop conferencing, IM, and “click to dial” from any application  Utilize mobility for a more flexibile & agile workforce OpenScape Office MX V2 Expand your outlook And get ready to grow!  Unified voic system for mobile & landline  Bring voice conferencing services in-house  Leverage lowest-cost communications with SIP Trunking (up to 30% savings)  Reduce office space via mobility options

29 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Thank you!

30 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 30 February 2010 Features at your Fingertips Added OpenScape Office Capabilities Since Market Introduction  Professional Announcements and Greetings for Callers  myPortal and Outlook Calendar Synch  Microsoft Exchange Calendar Integration  Optimized Handling of Group Voic  Support of Dual Mode GSM Phones  Deactivation of Voic Recording  Personal myPortal Login for Desk-sharers  Permanent Dial-in Conference Bridge  Conferencing Capacity of up to 16 seats  < 20 User Activation Package  Call Back List  Programmable Speed Dial Keys for Desktop Phones  Caller Names Displayed  Dial by Name or Extension for AutoAttendant  Voic Callback  Urgent Message Tag  Fax Message Confirmation  Group Voic Support  Additional myPortal GUI Languages  Public Contact Folder  LDAP-based Corporate Directory Search  CallMe! Service Displays Office Phone Extension for Incoming Calls  Journal Shows “Open” Calls of the Day Top 10 New FeaturesMore Features  Windows Terminal Server / Citrix Support  WBM Improvements  HiPath Cordless IP Support Partner Specific Features

31 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 31 February 2010 INSTRUCTIONS 1.Select your country and vertical from the menu. 2.Enter the number of employees in your company. 3.Move the square orange sliders to enter the amount of time you spend each week on each hidden cost. THE RESULTS The number in the grey box shows how much of your hidden cost can be avoided with Siemens UC solutions. The numbers in the yellow fields show how much is wasted on communications barriers and latency per year. What Can YOU Gain by Addressing these Costs? NOTE: The calculator results are an estimation of potential productivity savings and is not a guarantee of savings. You must be in Presentation Mode to view the calculator. Please make sure you have a current Flash player installed. Click here to go back Click here to go back

32 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Platform Components Overview Click to go back

33 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 33 February 2010 OpenScape Office MX V2 Features What do we mean by all-in-one UC?  Presence-integrated Telephony  Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!)  myPortal UC client and myPortal for Outlook  myAttendant  myAgent (Contact Center client)  Drag & Drop Conferencing  Personal AutoAttendant  Outlook Calendar integration  Click to Dial from any application  Directories  Favorites List / Internal IM  Visible Voic  Fax Box  Call Journal  One Number Service  Screen Pops  Live Call Recording  Analog phone support  AND MORE… OpenScape Office UC SUITE Click to go back

34 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 34 February 2010 Platform Overview OpenScape Office MX  Modular and Scalable System Unit Rack mounted housing supporting the new µTCA industrial standard, powerful AMD Sempron CPU, 1GB memory, 80 GB hard disk  Pure IP System Native IP internal board-to-board via powerful Gigabit data bus backplane  Gateway Modules for All TDM Configurations  Individual Scalability 3 deployable slots for gateway modules per system box  Gigabit LAN Powerful Internet access and uplink to customers’ IP infrastructure Click to go back

35 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 35 February 2010 Interfaces, Devices, and Functions OpenScape Office MX 4 BRI – Interfaces 1 PRI - Interface 4 analog Interfaces 4-Gigabit LAN - Ports LAN Switch Hard disk as back-up option OpenStage ISDN; external S0S0 Handset Secure LAN / Intranet Web Mgmt. Optional Alternative Optional Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave Analog WLAN APAP Client ITSP / SIP Trunking Firewall / IPSec VPN ;internal Door unit Fax Analog Click to go back

36 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 36 February 2010 Hardware Architecture: Gateway Modules OpenScape Office MX GME 1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (Not for USA) 1 GMT 1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (USA only) 3 GMS 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 2 Click to go back

37 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 37 February 2010 Hardware Architecture: Gateway Modules OpenScape Office MX 4 GMAL 8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) GMSA 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 5 GMAA 4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 6 Click to go back

38 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 38 February 2010 Scale Up To 150 Users Voice network up to 4 sites 1 unit system = 50 users 2 unit system = 100 users 3 unit system = 150 users  Each 19” unit contains a main board that can support up to 50 Users  6 hot pluggable peripheral boards options  Single system image managed by ONE web-based Interface  Connect multiple boxes with a patch cable (Max. 100m)  Voice network up to 4 sites. Separate management AND application of each system only. Click to go back

39 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 39 February 2010 Devices and Clients OpenStage Desktop PhonesGigaset DECT and optiPoint WLAN Phones  On-site mobile voice communications  Gigaset professional DECT phones are a reliable, cost-effective means to extend SEN’s best-in-class voice features anywhere on site  Leverage your network infrastructure: secure, standards-based optiPoint WL2 phones deliver high-quality voice across converged WLANs Soft ClientsMobile Clients  The industry’s most complete mobile UC suite enables communications anywhere from any device  HiPath MobileConnect and Mobility clients provide a seamless & consistent user experience across the corporate WLAN and public mobile networks  Platform-integrated SMB mobility solutions  Award-winning design featuring lush LCD displays, ergonomic controls, and high definition voice  UC-enabled IP voice featuring an open XML interface and SDK for easy solution and app integration  Bluetooth, WLAN, Gigabit Ethernet, and USB for maximum connectivity options and personal mobility  Experience unified communications from the PC with OpenScape UC Application  OpenScape UC Application Personal Edition provides crystal-clear voice communications Click to go back

40 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 40 February 2010 Onsite Mobility for Voice and Data An integrated wireless LAN (WLAN) solution  Supports WLAN standards ( b/g up to 54 MBit)  Fast and secure roaming and handover for voice connections  Up to 10 access points (AP) can be clustered  Robust quality of service (QoS)  Fast and easy deployment  Fast and easy configuration  Integrates with OpenScape Office MX Web-based Management (WBM) AP 2640 AP 2630

41 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 41 February 2010 HiPath Cordless IP for HiPath OpenOffice ME The new DECT based voice solution Supported Features  Multiple base stations provide seamless roaming/ handover  Support of Gigaset professional handset family  One HiPath Cordless IP base station controls the others  Administration of the base stations via the web  Feature range per seamless handover cluster:  Up to 10 base stations  Up to 10 simultaneous calls per cluster * If mobile users require myPortal support, WLAN infrastructure and WL2 phones must be sold OpenScape Office IP Network PSTN

42 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 42 February 2010 Your Unified Communications Package Options for your business What hardware do I need? Platform Options  OpenScape Office MX  HiPath 3000 V8 Mobility Infrastructure Options  HiPath Wireless Access Points  HiPath Wireless Controller  HiPath Cordless (DECT)  HiPath Cordless IP (IP DECT) Hardware / Infrastructure 2 What do I want to do? OpenScape Office Options  myPortal  Outlook Plug-in  myAttendant  Contact Center*  myAgent 1 Integrated Software * Available on OpenScape Office MX Phone Options  OpenStage 10,15,20,40,60,80  optiPoint WL2 Professional  optiClient and OpenScape PE  optiPoint 410 and 420  optiPoint 500  Gigaset Professional  Analog What phones can I use? Phones 3

43 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 43 February 2010 Which Features Work with Which Platform? Siemens SME Feature Comparison Chart OpenScape Office MX HiPath 3000

44 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office MX Product Presentation Page 44 February 2010 What Devices Work with What? Siemens SME Device Chart OpenScape Office MX HiPath 3000


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