1. HRD Business Skills

2. Business Skills 28 Dec 2010 Client Care Environment Responsibility (Work-Load) Risk Management Research Findings

3. Ownership v Management Control Core Business Skills Ownership Control Competitive Influence Low Separation Zone Executive Management Skills Tipping Point Sole Practitioner Partnership LLP ABS Ltd Operational Management Skills Delegated Management Power Low High 1 Jan 2011

4. Solicitors’ Business Skills

5. Core Operational Executive Basic Proficient Expert Breadth of Skills Range of Skills       Business Skills 1 Jan 2011

6. RoutineOperationalStrategic Low Medium High Risk Impact Risk Accountability       Risk Management Environment 1 Jan 2011

7. Minimal Team Firm Supervised Supervises Directs Level of Influence Autonomy for Action       Responsibility 1 Jan 2011

8. Core Operational Strategic Minimal Meets Exceeds Breadth of Control Impact on Client Expectations       Client Care Environment 1 Jan 2011

9. Business Skills include planning, communication, performance review, learning and development, people involvement, and career progression. Breadth of Skills linked to the complexity of the role from core to executive Range of Skills links to qualifications and proficiency Responsibility includes the organisation and the individual. Level of Influence linked to the solicitor’s responsibility from minimal to entire firm Autonomy of Action linked to the solicitor’s role in supervising or directing others Risk Management Environment includes business continuity and case file handling Risk Impact is linked to the consequences of an event from routine to strategic Risk Accountability is linked to the level of risk from low to high Client Care Environment measured on client expectations and leadership. Breadth of Control is focussed on conforming to policy or being policy maker Impact on Client Expectations links to client care from minimal to exceeds