1. Area Officer Skills for Care – Surrey
we help people who do a great job do it better
Refresh of Manager Induction Standards
Area Officer Skills for Care – Surrey
Marianne Davis

2. Manager Induction Standards - History
Launched 2008
6 standards
Not mandatory
Mapped to Leadership and Management National Occupational Standards
Aimed at new and emerging managers
Suggested completion within 6 months

3. Manager Induction Standards - old standards themes
Social care principles and values
2. Leadership and facilitating change
3. Working with people
4. Using resources
5. Achieving outcomes
6. Managing self and personal skills

4. Manager Induction Standards - why did we refresh the standards?
Qualifications and Credit Framework
New leadership diploma
Personalisation
Changes in service delivery
Person centred practice – even more central
Needed to support the needs of a new workforce and new ways of working
New developments in the sector suggested that the Manager Induction Standards needed to be refreshed. New MIS need to take into account the following developments
Qualifications and Credit Framework – whole new way of looking at qualifications
New leadership diploma – level 5 diploma within QCF
Personalisation – new approach to delivery of all social care including the rise of direct employers and their personal assistants
Needs to reflect the needs of new workforce – new MIS needs to reflect this changing workforce and to be able to be useful to either direct employers themselves or to managers they may employ who might be managing a group of staff / Personal assistants.
Changes in service delivery –the way in which services are delivered is constantly changing as organisations need to adapt to economic pressures and the changing landscape. Organisations need to be much more flexible in their delivery to meet a larger number of people making individual choices about the care they want.
Person centred practice – even more central to all social care
National Skills Academy

5. Manager Induction Standards – ‘core’ standards.
Governance and accountability
Systems / processes in communication
Partnerships working / relationships
Leading person centred practice
Team leadership
Managing resources
Equality, diversity and inclusion
Safeguarding and protection
Governance and accountability – role of manager including governance structure of whole organisation
Systems / processes in communication – responsibility in establishing and maintaining effective systems and processes for communication
Partnerships working / relationships –both within the organisation and outside. Identifying where partnerships may need to be established and maintained to benefit the service delivery
Leading person centred practice – leading others in carrying out person centred practice
Team leadership –what makes up a range of teams and ways of effectively leading these
Managing resources –important aspect of managing available resources, including physical and human resources. Staff are a key resource and managers need to know how to recruit in addition to filling gaps in staffing urgently to ensure cover is sufficient and appropriate.
Equality, diversity and inclusion – vital aspect of all social care. Important for managers to reflect on the impact of their position of power too
Safeguarding and protection – how to lead safeguarding and protection. How to ensure a service delivery which is safe for both people who use the services , their carers and the staff who work there.

6. Manager Induction Standards ‘additional’ standards
Personal development
Change and growth
Managing business
Ensuring quality
Personal development – responsibility for own and those of others for whom you are responsible
Change and growth –adapting to sector needs/ facilitating change of delivery
Managing business - looking at the service provision as part of a ‘whole business’ approach
Ensuring quality –looking at quality, how to measure and assess, involving people who use services in quality assessment and improvement. – A number of people are surprised that this is only an optional standard as surely quality is everyone's business. We agree with this but this standard is about someone who takes responsibility for managing the quality mechanisms and not all mangers in social care have this responsibility.

7. Standard 3 Partnership Working and Relationships
Introduction It is important that all social care organisations recognise the benefits of working with partners to enhance the support they offer . There will be existing partners with whom to maintain relationships but you may also identify new key partners that you will wish to engage. Care homes are communities in their own right. However they are also part of a wider community and it is widely acknowledged that good links with that wider community can enhance the quality of life for those who are supported.
Main area
Knowledge requirement
3.1. Understand the context of partnership
working
3.1.1 Know the range of individuals, organisations and communities that can support your work.
3.1.2 Define the benefits of networking in building effective partnerships and relationships, including local communities for your organisation / work setting.
3.1.3 Identify the features of effective partnership working to deliver better outcomes for people you support
Understand own role in managing external relationships in the context of partnership
3.2 Understanding the importance of managing relationships
3.2.1 Explain own role and responsibilities in managing internal relationships
3.2.2 Understand your role in managing challenges within relationships

8. Standard 7 Equality, Diversity and Inclusion
Introduction Standard 4 of the Common Induction Standards recognises the value and importance of equality and inclusion including legislation about equality and diversity and how to provide support that includes everyone and respects their belief
Main area
Knowledge requirement
7.1. Understand diversity, equality and inclusion in own area of responsibility
7.1.1 Explain models of practice that underpin equality, diversity and inclusion in own area of responsibility
7.1.2 Analyse the potential effects of barriers to equality and inclusion in own area of responsibility
7.1.3 Analyse the impact of legislation and policy initiatives on the promotion of equality, diversity and inclusion in own area of responsibility
7.2. Be able to champion diversity, equality and inclusion
7.2.1 Understand your own role in providing others with information about:
the effects of discrimination
the impact of inclusion
the value of diversity
7.2.2 Understand your role in supporting others to challenge discrimination and exclusion

9. Standard 8 Safeguarding and Protection
Introduction This Standard develops a deeper understanding of your own responsibility to lead and manage others to safeguard individuals who you support. In this standard you will need to demonstrate your knowledge of how to manage and develop a whole service that promotes risk awareness and effective risk management rather than one that is risk averse.
Main area
Knowledge requirement
8.1. Understand your role in promoting the protection of vulnerable adults
8.1.1 Understand your role in providing information to others on:
indicators of abuse
measures that can be taken to avoid abuse taking place
steps that need to be taken in the case of suspected or alleged abuse
8.1.2 Understand the importance of the balance between respecting confidentiality and ensuring protection and well-being
8.1.3 Promote service provision that supports vulnerable adults to assess risks and make informed choices
8.2. Understand own responsibility to respond to suspected or alleged abuse of children and young people whilst working with adults
8.2.1.Explain why everyone has a responsibility to act on concerns about the abuse of a child or young person
8.2.2 Explain the actions to take if :
there are concerns that a child or young person is being abused
a child or young person alleges that they are being abused

10. Manager Induction Standards - resources to support
Freely available on website
Refreshed standards freely available on website
New short guide for direct employers
Current priced publications to be replaced
Guide for new managers
Guide for new manager’s managers
Available March 2012

11. Manager Induction Standards - resources to support
Summary Log
Assessment evidence recording
Reflective learning log
Organisation training plan
Personal development plan
Action plan for personal development
Supervision and appraisal structure

13. Contact details Marianne Davis Email:
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