Presentation on theme: "Area Officer Skills for Care – Surrey"— Presentation transcript:
1 Area Officer Skills for Care – Surrey we help people who do a great job do it betterRefresh of Manager Induction StandardsArea Officer Skills for Care – SurreyMarianne Davis
2 Manager Induction Standards - History Launched 20086 standardsNot mandatoryMapped to Leadership and Management National Occupational StandardsAimed at new and emerging managersSuggested completion within 6 months
3 Manager Induction Standards - old standards themes Social care principles and values2. Leadership and facilitating change3. Working with people4. Using resources5. Achieving outcomes6. Managing self and personal skills
4 Manager Induction Standards - why did we refresh the standards? Qualifications and Credit FrameworkNew leadership diplomaPersonalisationChanges in service deliveryPerson centred practice – even more centralNeeded to support the needs of a new workforce and new ways of workingNew developments in the sector suggested that the Manager Induction Standards needed to be refreshed. New MIS need to take into account the following developmentsQualifications and Credit Framework – whole new way of looking at qualificationsNew leadership diploma – level 5 diploma within QCFPersonalisation – new approach to delivery of all social care including the rise of direct employers and their personal assistantsNeeds to reflect the needs of new workforce – new MIS needs to reflect this changing workforce and to be able to be useful to either direct employers themselves or to managers they may employ who might be managing a group of staff / Personal assistants.Changes in service delivery –the way in which services are delivered is constantly changing as organisations need to adapt to economic pressures and the changing landscape. Organisations need to be much more flexible in their delivery to meet a larger number of people making individual choices about the care they want.Person centred practice – even more central to all social careNational Skills Academy
5 Manager Induction Standards – ‘core’ standards. Governance and accountabilitySystems / processes in communicationPartnerships working / relationshipsLeading person centred practiceTeam leadershipManaging resourcesEquality, diversity and inclusionSafeguarding and protectionGovernance and accountability – role of manager including governance structure of whole organisationSystems / processes in communication – responsibility in establishing and maintaining effective systems and processes for communicationPartnerships working / relationships –both within the organisation and outside. Identifying where partnerships may need to be established and maintained to benefit the service deliveryLeading person centred practice – leading others in carrying out person centred practiceTeam leadership –what makes up a range of teams and ways of effectively leading theseManaging resources –important aspect of managing available resources, including physical and human resources. Staff are a key resource and managers need to know how to recruit in addition to filling gaps in staffing urgently to ensure cover is sufficient and appropriate.Equality, diversity and inclusion – vital aspect of all social care. Important for managers to reflect on the impact of their position of power tooSafeguarding and protection – how to lead safeguarding and protection. How to ensure a service delivery which is safe for both people who use the services , their carers and the staff who work there.
6 Manager Induction Standards ‘additional’ standards Personal developmentChange and growthManaging businessEnsuring qualityPersonal development – responsibility for own and those of others for whom you are responsibleChange and growth –adapting to sector needs/ facilitating change of deliveryManaging business - looking at the service provision as part of a ‘whole business’ approachEnsuring quality –looking at quality, how to measure and assess, involving people who use services in quality assessment and improvement. – A number of people are surprised that this is only an optional standard as surely quality is everyone's business. We agree with this but this standard is about someone who takes responsibility for managing the quality mechanisms and not all mangers in social care have this responsibility.
7 Standard 3 Partnership Working and Relationships Introduction It is important that all social care organisations recognise the benefits of working with partners to enhance the support they offer . There will be existing partners with whom to maintain relationships but you may also identify new key partners that you will wish to engage. Care homes are communities in their own right. However they are also part of a wider community and it is widely acknowledged that good links with that wider community can enhance the quality of life for those who are supported.Main areaKnowledge requirement3.1. Understand the context of partnershipworking3.1.1 Know the range of individuals, organisations and communities that can support your work.3.1.2 Define the benefits of networking in building effective partnerships and relationships, including local communities for your organisation / work setting.3.1.3 Identify the features of effective partnership working to deliver better outcomes for people you supportUnderstand own role in managing external relationships in the context of partnership3.2 Understanding the importance of managing relationships3.2.1 Explain own role and responsibilities in managing internal relationships3.2.2 Understand your role in managing challenges within relationships
8 Standard 7 Equality, Diversity and Inclusion Introduction Standard 4 of the Common Induction Standards recognises the value and importance of equality and inclusion including legislation about equality and diversity and how to provide support that includes everyone and respects their beliefMain areaKnowledge requirement7.1. Understand diversity, equality and inclusion in own area of responsibility7.1.1 Explain models of practice that underpin equality, diversity and inclusion in own area of responsibility7.1.2 Analyse the potential effects of barriers to equality and inclusion in own area of responsibility7.1.3 Analyse the impact of legislation and policy initiatives on the promotion of equality, diversity and inclusion in own area of responsibility7.2. Be able to champion diversity, equality and inclusion7.2.1 Understand your own role in providing others with information about:the effects of discriminationthe impact of inclusionthe value of diversity7.2.2 Understand your role in supporting others to challenge discrimination and exclusion
9 Standard 8 Safeguarding and Protection Introduction This Standard develops a deeper understanding of your own responsibility to lead and manage others to safeguard individuals who you support. In this standard you will need to demonstrate your knowledge of how to manage and develop a whole service that promotes risk awareness and effective risk management rather than one that is risk averse.Main areaKnowledge requirement8.1. Understand your role in promoting the protection of vulnerable adults8.1.1 Understand your role in providing information to others on:indicators of abusemeasures that can be taken to avoid abuse taking placesteps that need to be taken in the case of suspected or alleged abuse8.1.2 Understand the importance of the balance between respecting confidentiality and ensuring protection and well-being8.1.3 Promote service provision that supports vulnerable adults to assess risks and make informed choices8.2. Understand own responsibility to respond to suspected or alleged abuse of children and young people whilst working with adults8.2.1.Explain why everyone has a responsibility to act on concerns about the abuse of a child or young person8.2.2 Explain the actions to take if :there are concerns that a child or young person is being abuseda child or young person alleges that they are being abused
10 Manager Induction Standards - resources to support Freely available on websiteRefreshed standards freely available on websiteNew short guide for direct employersCurrent priced publications to be replacedGuide for new managersGuide for new manager’s managersAvailable March 2012
11 Manager Induction Standards - resources to support Summary LogAssessment evidence recordingReflective learning logOrganisation training planPersonal development planAction plan for personal developmentSupervision and appraisal structure