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UPDATE – 03.07.11 NGO workforce capacity and training strategy.

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Presentation on theme: "UPDATE – 03.07.11 NGO workforce capacity and training strategy."— Presentation transcript:

1 UPDATE – NGO workforce capacity and training strategy

2 Our greatest asset People… Effective people management = a challenge Source of competitive advantage Managing change Managing innovation Volunteers, staff, managers, governance HR and disaster recovery creative solutions (workforce capacity & training + needs)

3 Context Constantly changing environment Uncertainty Ongoing event… Increased complexity of service delivery Additional pressures New business Experience Resilience

4 Capacity and Training Capacity Develop and strengthening – skills, abilities, structures, policies, processes, practices and resources Training Formal, informal, qualifications, stand alone, supervision, mentoring, coaching, peer support, online, reading …

5 HRM Strategic Integrated Job design – change management – recruitment & selection – appraisal - training development –communication Strategic integration – commitment – flexibility/adaptability – quality Job performance – problem solving/innovation – retention Leadership, culture, strategy

6 Critical success factors Ongoing assessment of needs Evidence based approaches Well trained and qualified staff Effective leadership Supportive teams and colleague Professional standards Develop and sustain resilience Staff involvement

7 HR issues Routines, structures and work processes Cognitive disruption Information Ongoing support Resilience Staff rotation Induction of outsiders Feeling overwhelmed Additional stress – co location, home working Loss of resources Information Communication Additional work to core business New work Isolation of disaster workers

8 Competencies / Skills Collaboration and partnership Assessment skills Care planning + co-ord Therapeutic rapport Communication skills Interpersonal skills Cultural appropriateness Assertive outreach Promote engagement Planning Monitoring evaluation Own expert Self care Leadership Supervision Knowledge base Self care Team support Professionalism

9 Capacity building HRM Monitoring Business support HRM advice and coaching Pathways into employment Mentoring and coaching Secondments Relief pool, interim management Information sharing Disaster social work

10 Training - Governance Psycho social responses to disasters Training on implications for organisations Governance skills Resilience training

11 Training - Managers Coaching and supervision Leadership / management training Conflict resolution skills Family partnership training Resilience training

12 Training - practitioners Family partnership training Generalised stress, anxiety and depression Resilience training normal in service training

13 Training - volunteers Resilience training Identify signs of stress and distress Normal in service training


15 Have we got the issues covered? What have we missed? Capacity?

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