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© Copyright Quantum Business Advisory Uk Ltd. 2010. All Rights Reserved.

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1 © Copyright Quantum Business Advisory Uk Ltd All Rights Reserved.

2 The Group and its associated companies handle millions of customer data records every year and you can be assured that as we operate for some leading banks then your data security and peace of mind helps set us apart from other outsourcers. You also have access to everyAt Quantum we work across a number of sectors: Financial Services, Telecommunications, Utilities, Accountants, Solicitors, IT & Software, Retail, Manufacturing, Marketing & PR. We work with small and large organisations and have established our credentials with clients such as: HSBC, Aviva, RBS, Barclays, AirTel, TATA, D & B, etc. These clients trust us with their non-core business processes and customer contact and acquisition programmes. call both inbound and outbound and we operate to your service and quality standards. We have state of the art infrastructure & technology but our key asset is the highly skilled and dedicated workforce made up of degree educated professionals. © Copyright Quantum Business Advisory Uk Ltd All Rights Reserved.

3 Quantum is backed by one of India’s strongest private equity funding companies and has multiple offices and delivery Centre's across India. Quantum has the expertise in both process and people to operate within some of the most highly regulated industry sectors in the world ensuring data protection, compliance and codes of conduct are adhered to through every customer interaction. Team Quantum only purpose is to offer you superior customer focus and delivery capability - Our senior management team consists of highly skilled professionals from each sector giving our leadership teams rich industry experience coupled with the ethical values of one of India’s premier companies. This diverse knowledge based delivery capability and processes ensure you will have the correct expertise whatever the service needs. Best practices at a lower cost - Outsourcing to Quantum is not just about cost it is to assist you to improve your business and obtain growth in a strategic and sustainable way for 24x7x365 across 16 Locations in India having 8000 employees working for the entire group. Customer satisfaction for you and your customers is what we value most - Already having quality experience of serving FTSE and Fortune 500 Companies © Copyright Quantum Business Advisory Uk Ltd All Rights Reserved.

4 With Quantum you get a dedicated team that believes in a long term relationship assisting you to develop and support your business. Because of our extensive experience we can ensure that the correct staff are allocated to your programme leveraging our dedicated and skilled workforce to exceed your expectations. Colin Bailey heads up our UK arm and has extensive director level experience of Call Centre and BPO solutions and is there with his team to ensure that at every stage we exceed your expectations. Colin is passionate about delivering outstanding customer service and was a founder of the institute of customer service. Mainak Debnath leads the team for you in India and has extensive experience of outsourcing both Call Centre and BPO solutions. Mainak divides his time between UK and India to ensure that we can deliver for you the results you are looking for and exceed expectations. With 16 locations to choose from we can ensure we choose the correct Centre and staff to meet your own sector specific needs and have the process and procedures to enable us to get a pilot up and running successfully in just a few weeks. Outsourcing of your non-core processes has never been easier and more cost effective than in today's climate. © Copyright Quantum Business Advisory Uk Ltd All Rights Reserved.

5 At Quantum we always put you and your customers first with bespoke delivery that generates real value through our people and processes:  Inbound & Outbound Call Centre using latest technology and call recording to fit in with your business  Customer Service and Enquiries  Overflow and Queue buster  Non-standard hours or capability 24x7x365  Welcome Calls and Call Me Back Calls  Order Taking  Lead generation  New Customer acquisition programmes  Retention programmes  Up-Selling and Cross-Selling  Surveys, Customer satisfaction and Mystery Shopper  & Web management and response service © Copyright Quantum Business Advisory Uk Ltd All Rights Reserved. continue..

6 SMS Campaigns Technical Support Data Verification and Analytics Channel Servicing Debt Recovery and reminder calling Lapsed and lost customer campaigns Our BPO offering as well as Contact Centre BPO Loan; Debt; General & Life Insurance; Banking BPO’s Finance & Accounting BPO’s Legal & Professional BPO’s Airline and travel BPO’s Utilities BPO’s Health BPO’s Generic BPO’s © Copyright Quantum Business Advisory Uk Ltd All Rights Reserved.

7 Call us at Mail us at Thank You…. © Copyright Quantum Business Advisory Uk Ltd All Rights Reserved. : :


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