A New entrance to bpo(business process outsourcing)to gain revenue in terms of different centres… step ahead:-
“Expertise – Quality – Precise timing” always leads to A STEP AHEAD…
✓ IT Outsourcing service provider. ✓ 24 X 7 working process (Domestic + International) ✓ Ensuring high employee motivation and satisfaction to serve at part to our Global esteemed clients. ✓ Our Organization broadly looks on BPO Solutions, Trainings Placement and Consultancy Wing and Digitization, all these verticals are in varied segments including US, UK, Canadian Processes, Corporate Trainings, Placements, etc.
TOP TO TOE OF COMPANYS WORK PROGRESS Complete BPO Solutions into :- Inbound Services Outbound Services ✓ Customer Support ✓ Account status ✓ Order processing/status ✓ Product Inquiry ✓ Proper Information ✓ Troubleshooting, error resolution and technical support ✓ Providing satisfaction to the customer ✓ Rate plan description, sales and general product information ✓ appreciating executives as per their work ✓ Technical assistance ✓ Toll Free Services to customer ✓ Appointment Scheduling ✓ Product/Service Promotion ✓ Market Research ✓ Sales & Marketing ✓ Verification services ✓ E-mail follow-up ✓ Data management ✓ Voice Broadcasting ✓ Welcome Calls and Upgrade Programs ✓ Lead Generation Programs ✓ Cross/Up-Sell ✓ Customer/Quality Surveys DIGITIZATION I.jpg To XML Conversion II.Form Filling (Idea Cellular Limited) III.Typing Work (e-book) DIGITIZATION I.jpg To XML Conversion II.Form Filling (Idea Cellular Limited) III.Typing Work (e-book)
Work Progress Of Our Organization 2014-15 2014:- 2015:- Bpo is leading faster due to the random increase in the processes. Processes like:- 1.Yep me 2.Home shop 18 3.Travel and tourism
CERTIFICATIONS AND REGISTRATIONS ✓ 1.OSP ✓ 2.ROC (Registration of Company)
Q.M.R Pvt Ltd. strives to be the organization of choice in the BPO Industry by consistently exceeding client expectations, chasing high level of accuracy standards to deliver more than set standards while ensuring High Employee motivation. We commit to innovate on behalf of our clients backed by methods, tools, and metrics that enable us to deliver reliable and high-quality solutions on time and is cost effective. We believe outsourcing isn’t about what we can extract from a business. It’s about what you can add.
Organizational Hierarchy Directors HR/Finance Head Hr Executive Floor Manager Floor Hr Floor Assistant Manager Team Leader Knowledge Management Expert Customer Care Executive
Organizatio nal Promotions It s an organizational policy to take up the promotions by outside or internal promotions to the company at the higher level.. As in :- Internal IJP’s. Internal promotion to different process. Appreciating to work process. Increase in salary by work progress. Growth in a particular year in particular organization.
IN HOUSE SOLUTIONS / DEVELOPMETS Welcome Calls and Up grading Programs Sales & Marketing Financial & Accounting Services Document Management Services Software Solution Customer Service Web Research Technical assistances
INFRASTRUCTURE Systems and servers ✓ More than 100 computers with high speed Pentium 4 processors ✓ One FTP server (Internal as well external) ✓ In-house technical support Man Power ✓ Highly skilled & experienced personnel capable of ramping up to 500 seats. ✓ Can handle end to end client responsibilities. ✓ Can handle customers problem / arguments / issues ✓ Proving customer proper resolution with proper timings. ✓ Real time Computer Desktop recording system. Communication ✓ Dedicated Leased line for high speed Internet. ✓ Cable connection as backup for Internet. ✓ We promise to deliver 100% customer satisfaction.
IT Skill Set ✓ Dedicated leased line with backup facility ✓ 0.01% downtime. ✓ Predictive dialer ✓ Proxy server ✓ M-VOIP link ✓ PRI- Line ✓ EPBX-Line ✓ DID Number ✓ Two Independent toll free number ✓ Latest Linux and Windows Operating system ✓ Highly configured routers, switches and servers ✓ Data Security ✓ FTP Server