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1 © Steria Steria in Utilities We Go Beyond Copyright Steria 2010

2 Commercial in Confidence Who is Steria? What we do We work in partnership with our clients Long term relationships Commitment to results Focus on value creation

3 Commercial in Confidence Delivering value with our end-to-end services Consulting, Solution implementation Managed services & BPO Finance and Accounting (F&A) BPO Human Resources BPO Vertical market Specific services BPO SAP Oracle Application development Data Mngt and Business Intelligence Infrastructure services Application Management Testing and Quality assurance Enterprise Content Mngt Business Change Consulting Our Clients 3

4 Commercial in Confidence 4 3 times National Outsourcing Association winner (NOA) >19,000 employees 1.9bn revenue 27% headcount in India Who is Steria? Steria across the World 24% of revenue is from Transport and Utilities

5 Commercial in Confidence Who is Steria? Our integrated delivery model Austria Belgium Denmark France Germany India Luxemburg Morocco Norway Poland Spain Sweden Switzerland UK Hong Kong Singapore Onshore... Nearshore... Offshore... Presence in 16 countries…

6 Integrated Value for Energy and Utilities Commercial in Confidence 6 Energy and Utilities Providing value by integrating industry knowledge and functional capabilities into all markets and geographies Leveraging our partner capabilities to deliver sector specific solutions Energy & Utilities Centres of Expertise Field Force Management, Smart Metering, GAS-X suite for natural gas companies, Customer Care & Billing Sterias Capabilities & Service Lines BPO, Application Management, Data Management Testing, Infrastructure Management, Operational Rationalisation Business process improvement & transformation New organisational models IT management and transformation Operational Optimisation Mastering of costs (turning fixed costs to variable) Integrated Delivery (onshore, nearshore & offshore) Industrialised processes

7 Addressing Utilities Industry Drivers Commercial in Confidence 7 Deregulation Smart metering Business Intelligence Cost to Serve System Integration Future security Economic Environment Rising Customer Expectations System & Network Separation Supply chain enablement Business Intelligence Data Management M&A Activity Resource augmentation Blended onshore/offshore remix models Development of shared service models Investments in Green IT Billing & Debt, Metering & CRM Field force mobilisation Customer Service Management Analytics and Revenue Maximisation Industry Restructure & Meeting Surging demand Focusing on Value for Money STERIA SERVICES & CENTRES OF EXPERTISE Moving to another market model Dual role: customer & supplierFocusing on Value for Money

8 More of what we do With 1.9 billion Euros revenue, a presence in 16 countries and 19,000 employees Commercial in Confidence 8 and more… Steria coordinates replacement of 35 millions of EDF meters and 730,000 routers for smart metering Steria supports major banks 11 million retail cardholders Steria have implemented over 300 SAP programmes in 25 countries Steria supports Canal+ to manage its 10.5 million subscriptions Steria manages taxi lines at Heathrow in order to support over 1 million taxi movements predicted by 2012 Olympics Steria integrates command and control systems (40% of the UK police, 100% of the Swedish police) which serves 20m UK citizens daily Steria manages 7.4m of online income tax declarations p.a. in France Steria manages 1.4m portages of mobile phone numbers p.a. in France Steria with Civitas in Spain manages 14.4 million healthcards and the healthcare resources dedicated to them Steria pays 3 million salaries p.a. Steria manage £34bn of payments p.a. in our F&A BPO activity Steria pays 5 million invoices to over 12 million businesses p.a. Steria recovers £ tens of millions of fraud with charge back activities

9 Commercial in Confidence 9 Steria in Utilities – example clients Long term relationshipsCommitment to resultsFocus on value creation

10 Steria SAP Client List - examples

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