1. SUSPENSION If a Head Office goes 15 months or more without a visit they will be suspended. This will happen regardless of whether they have a visit booked or not. This will also happen regardless of whether it is NQA or the Assessor/ Associate’s fault If you do not think you will fit the visit in before this deadline please let us know as soon as possible so that we can find a suitable alternative

2. 30 DAY RULE As long as you keep us up to date with the status of each visit there would be no reason for us to reallocate a visit unless you request us to. In fact as we are pulling more work back of the Assessors it should only mean more work for you all. Whenever Gay or Anna send out the lists of unbooked visits please update them with any problems or queries you have. We need these updates so that if we do have to suspend the client we have got a full history of the issues you have had.

3. FINALLY…. Please send all reports & invoices to reports@nqa.com. reports@nqa.com Even though you now all have access to Sharepoint if you send the reports directly into there it won’t tie up with the invoice so you won’t get paid! Any invoice queries should go directly to lesley.hines@nqa.com lesley.hines@nqa.com Any booking confirmations or queries should go to gay.pope@nqa.com or anna- marie.brydson@nqa.com, regardless of who sent you the original WAF gay.pope@nqa.comanna- marie.brydson@nqa.com

4. FINALLY…. If someone from Sales asks you to arrange a visit before a WAF is sent please be aware that although it is ok for you to provisionally agree dates you won’t be paid until we are able to send a WAF with a visit number. In these instances please hold on to the report until we can give you this information.