1. Adeyl Khan, Faculty, BBA, NSU Why do you like your job Janet Orlando- Page 5

2. Adeyl Khan, Faculty, BBA, NSU Leading A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.OrganizingLeadingPlanningControlling Management Functions

3. Adeyl Khan, Faculty, BBA, NSU E X H I B I T 1–1 Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education. Mintzberg’s Managerial Roles

4. Adeyl Khan, Faculty, BBA, NSU E X H I B I T 1–1 (cont’d) Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education. Mintzberg’s Managerial Roles …

5. Adeyl Khan, Faculty, BBA, NSU E X H I B I T 1–1 (cont’d) Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education. Mintzberg’s Managerial Roles …

6. Adeyl Khan, Faculty, BBA, NSU Effective Versus Successful Managerial Activities (Luthans)  Traditional management  Decision making, planning, and controlling  Communication  Exchanging routine information and processing paperwork  Human resource management  Motivating, disciplining, managing conflict, staffing, and training  Networking  Socializing, politicking, and interacting with others

7. Adeyl Khan, Faculty, BBA, NSU Allocation of Activities by Time

8. Adeyl Khan, Faculty, BBA, NSU Management Skills

9. Adeyl Khan, Faculty, BBA, NSU What is OB?  A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. 9 Intuition Vs. Systematic StudyBehavior is predictable!Rules in OB The field is new & multidisciplinary & evolving Psychology, Social Psychology, Sociology, Anthropology …

10. Adeyl Khan, Faculty, BBA, NSU Systematic study Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. Provides a means to predict behaviors. Intuition “Gut” feelings about “why I do what I do” and “what makes others tick”. Complementing Intuition with Systematic Study

11. Adeyl Khan, Faculty, BBA, NSU

12. There Are Few Absolutes in OB Contingency Variables xy

13. Adeyl Khan, Faculty, BBA, NSU Domestic Partners Domestic Partners Major Workforce Diversity Categories Race Race Non-Christian Non-Christian National Origin National Origin Age Age Disability Disability E X H I B I T 1–4 Gender Gender

14. Adeyl Khan, Faculty, BBA, NSU Challenges and Opportunities for OB  Responding to Globalization  Increased foreign assignments  Working with people from different cultures  Coping with anti-capitalism backlash  Overseeing movement of jobs to countries with low-cost labor  Managing people during the war on terror.  Managing Workforce Diversity  Embracing diversity  Changing U.S. demographics  Implications for managers  Recognizing and responding to differences

15. Adeyl Khan, Faculty, BBA, NSU Challenges and Opportunities for OB …  Improving Quality and Productivity  Quality management (QM)  Process reengineering  Responding to the Labor Shortage  Changing work force demographics  Fewer skilled laborers  Early retirements and older workers  Improving Customer Service  Increased expectation of service quality  Customer-responsive cultures

16. Adeyl Khan, Faculty, BBA, NSU Challenges and Opportunities for OB …  Improving People Skills  Empowering People  Stimulating Innovation and Change  Coping with “Temporariness”  Working in Networked Organizations  Helping Employees Balance Work/Life Conflicts  Improving Ethical Behavior  Managing People during the War on Terrorism

17. Adeyl Khan, Faculty, BBA, NSU A Downside to Empowerment?

18. Adeyl Khan, Faculty, BBA, NSU Behavior Model For Org. Efficiency  Various concepts and models attempt to  Identify human behavior  Modify attitude and promote skills  so that they can act more effectively 18 UnderstandPredictControl

19. Adeyl Khan, Faculty, BBA, NSU 19 Independent Variables Individual-Level Variables Ch 2-8 Organization System-Level Variables Group-Level Variables Ch 9-12 Dependent Variable  Key factor you want to explain/predict  Affected by some other variable

20. Adeyl Khan, Faculty, BBA, NSU The Dependent Variables

21. Adeyl Khan, Faculty, BBA, NSU The Dependent Variables …

22. Adeyl Khan, Faculty, BBA, NSU The Dependent Variables …

23. Adeyl Khan, Faculty, BBA, NSU Dependent Variables …

24. Adeyl Khan, Faculty, BBA, NSU Independent Variables 24

25. Adeyl Khan, Faculty, BBA, NSU Do the case: Lying in Business 25

26. Adeyl Khan, Faculty, BBA, NSU Case Incident 2- Workplace Violence (P42-43) No. 2, 3, 5 26

27. Adeyl Khan, Faculty, BBA, NSU After studying this chapter, you should be able to:  Describe what managers do.  Define organizational behavior (OB).  Explain the value of the systematic study of OB.  Identify the contributions made by major behavioral science disciplines to OB.  List the major challenges and opportunities for managers to use OB concepts.

28. Adeyl Khan, Faculty, BBA, NSU Common Terms in OB  Productivity  Effectiveness Vs. Efficacy  Absenteeism  Turnover  Recruiting, Selection and Training  Deviant Workplace Behavior  Organizational Citizenship  Do more than job duties  Job Satisfaction 28