1. Introduction To Organizational Behavior
Why do you like your job
Janet Orlando- Page 5
BUS 650 Operations Management
MGT 675 Total Quality Management (TQM)
MGT 680 Supply Chain Management
EMB 650 Operations Management
MGT 670 Strategic Planning
BPS 310 Strategic Planning and Control
BPS 470 Supply Chain Management
MIS 460 Management Support Systems
MIS 480 E-Commerce and Web Management
MGT 489 Strategic Management

2. Management Functions
Organizing
Leading
Planning
Controlling
Leading
A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.

3. Mintzberg’s Managerial Roles
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education.
E X H I B I T 1–1

4. Mintzberg’s Managerial Roles …
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education.
E X H I B I T 1–1 (cont’d)

5. Mintzberg’s Managerial Roles …
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education.
E X H I B I T 1–1 (cont’d)

6. Effective Versus Successful Managerial Activities (Luthans)
Traditional management
Decision making, planning, and controlling
Communication
Exchanging routine information and processing paperwork
Human resource management
Motivating, disciplining, managing conflict, staffing, and training
Networking
Socializing, politicking, and interacting with others

7. Allocation of Activities by Time

8. Management Skills

9. What is OB?
A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
Intuition Vs. Systematic Study
Behavior is predictable!
Rules in OB
The field is new & multidisciplinary & evolving
Psychology, Social Psychology, Sociology, Anthropology …

10. Complementing Intuition with Systematic Study
“Gut” feelings about “why I do what I do” and “what makes others tick”.
Systematic study
Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.
Provides a means to predict behaviors.

12. Contributing Disciplines to the OB Field
Psychology The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.
E X H I B I T 1–3 (cont’d)

13. Contributing Disciplines to the OB Field …
Sociology The study of people in relation to their fellow human beings.
E X H I B I T 1–3 (cont’d)

14. Contributing Disciplines to the OB Field …
Social Psychology An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
E X H I B I T 1–3 (cont’d)

15. Contributing Disciplines to the OB Field …
Anthropology The study of societies to learn about human beings and their activities.
E X H I B I T 1–3 (cont’d)

16. There Are Few Absolutes in OB
Contingency Variables x y

17. OB- Contribution from various fields

18. Major Workforce Diversity Categories
Gender
National Origin
Disability
Age
Non-Christian
Race
Domestic Partners
E X H I B I T 1–4

19. Challenges and Opportunities for OB
Responding to Globalization
Increased foreign assignments
Working with people from different cultures
Coping with anti-capitalism backlash
Overseeing movement of jobs to countries with low-cost labor
Managing people during the war on terror.
Managing Workforce Diversity
Embracing diversity
Changing U.S. demographics
Implications for managers
Recognizing and responding to differences

20. Challenges and Opportunities for OB …
Improving Quality and Productivity
Quality management (QM)
Process reengineering
Responding to the Labor Shortage
Changing work force demographics
Fewer skilled laborers
Early retirements and older workers
Improving Customer Service
Increased expectation of service quality
Customer-responsive cultures

21. Challenges and Opportunities for OB …
Improving People Skills
Empowering People
Stimulating Innovation and Change
Coping with “Temporariness”
Working in Networked Organizations
Helping Employees Balance Work/Life Conflicts
Improving Ethical Behavior
Managing People during the War on Terrorism

22. A Downside to Empowerment?

23. Behavior Model For Org. Efficiency
Various concepts and models attempt to
Identify human behavior
Modify attitude and promote skills
so that they can act more effectively
Understand
Predict
Control

24. Individual-Level Variables Ch 2-8 Organization System-Level Variables
Dependent Variable
Key factor you want to explain/predict
Affected by some other variable
Independent Variables
Individual-Level Variables
Ch 2-8
Organization System-Level Variables
Group-Level Variables
Ch 9-12

25. The Dependent Variables

26. The Dependent Variables …

27. The Dependent Variables …

28. Dependent Variables …

29. Independent Variables

30. Do the case: Lying in Business
Group Work G-C1
Do the case: Lying in Business

31. Case Incident 2- Workplace Violence (P42-43) No. 2, 3, 5
GW-1 | Due 7th Feb
Case Incident 2- Workplace Violence (P42-43)
No. 2, 3, 5

32. After studying this chapter, you should be able to:
Describe what managers do.
Define organizational behavior (OB).
Explain the value of the systematic study of OB.
Identify the contributions made by major behavioral science disciplines to OB.
List the major challenges and opportunities for managers to use OB concepts.

33. Common Terms in OB Productivity Absenteeism Turnover
Effectiveness Vs. Efficacy
Absenteeism
Turnover
Recruiting, Selection and Training
Deviant Workplace Behavior
Organizational Citizenship
Do more than job duties
Job Satisfaction