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Adeyl Khan, Faculty, BBA, NSU Why do you like your job Janet Orlando- Page 5.

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Presentation on theme: "Adeyl Khan, Faculty, BBA, NSU Why do you like your job Janet Orlando- Page 5."— Presentation transcript:

1 Adeyl Khan, Faculty, BBA, NSU Why do you like your job Janet Orlando- Page 5

2 Adeyl Khan, Faculty, BBA, NSU Leading A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.OrganizingLeadingPlanningControlling Management Functions

3 Adeyl Khan, Faculty, BBA, NSU E X H I B I T 1–1 Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education. Mintzberg’s Managerial Roles

4 Adeyl Khan, Faculty, BBA, NSU E X H I B I T 1–1 (cont’d) Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education. Mintzberg’s Managerial Roles …

5 Adeyl Khan, Faculty, BBA, NSU E X H I B I T 1–1 (cont’d) Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education. Mintzberg’s Managerial Roles …

6 Adeyl Khan, Faculty, BBA, NSU Effective Versus Successful Managerial Activities (Luthans)  Traditional management  Decision making, planning, and controlling  Communication  Exchanging routine information and processing paperwork  Human resource management  Motivating, disciplining, managing conflict, staffing, and training  Networking  Socializing, politicking, and interacting with others

7 Adeyl Khan, Faculty, BBA, NSU Allocation of Activities by Time

8 Adeyl Khan, Faculty, BBA, NSU Management Skills

9 Adeyl Khan, Faculty, BBA, NSU What is OB?  A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. 9 Intuition Vs. Systematic StudyBehavior is predictable!Rules in OB The field is new & multidisciplinary & evolving Psychology, Social Psychology, Sociology, Anthropology …

10 Adeyl Khan, Faculty, BBA, NSU Systematic study Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence. Provides a means to predict behaviors. Intuition “Gut” feelings about “why I do what I do” and “what makes others tick”. Complementing Intuition with Systematic Study

11 Adeyl Khan, Faculty, BBA, NSU

12 E X H I B I T 1–3 (cont’d) Psychology The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals. Contributing Disciplines to the OB Field

13 Adeyl Khan, Faculty, BBA, NSU E X H I B I T 1–3 (cont’d) Sociology The study of people in relation to their fellow human beings. Contributing Disciplines to the OB Field …

14 Adeyl Khan, Faculty, BBA, NSU E X H I B I T 1–3 (cont’d) Social Psychology An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another. Contributing Disciplines to the OB Field …

15 Adeyl Khan, Faculty, BBA, NSU E X H I B I T 1–3 (cont’d) Anthropology The study of societies to learn about human beings and their activities. Contributing Disciplines to the OB Field …

16 Adeyl Khan, Faculty, BBA, NSU There Are Few Absolutes in OB Contingency Variables xy

17 Adeyl Khan, Faculty, BBA, NSU 17 OB- Contribution from various fields

18 Adeyl Khan, Faculty, BBA, NSU Domestic Partners Domestic Partners Major Workforce Diversity Categories Race Race Non-Christian Non-Christian National Origin National Origin Age Age Disability Disability E X H I B I T 1–4 Gender Gender

19 Adeyl Khan, Faculty, BBA, NSU Challenges and Opportunities for OB  Responding to Globalization  Increased foreign assignments  Working with people from different cultures  Coping with anti-capitalism backlash  Overseeing movement of jobs to countries with low-cost labor  Managing people during the war on terror.  Managing Workforce Diversity  Embracing diversity  Changing U.S. demographics  Implications for managers  Recognizing and responding to differences

20 Adeyl Khan, Faculty, BBA, NSU Challenges and Opportunities for OB …  Improving Quality and Productivity  Quality management (QM)  Process reengineering  Responding to the Labor Shortage  Changing work force demographics  Fewer skilled laborers  Early retirements and older workers  Improving Customer Service  Increased expectation of service quality  Customer-responsive cultures

21 Adeyl Khan, Faculty, BBA, NSU Challenges and Opportunities for OB …  Improving People Skills  Empowering People  Stimulating Innovation and Change  Coping with “Temporariness”  Working in Networked Organizations  Helping Employees Balance Work/Life Conflicts  Improving Ethical Behavior  Managing People during the War on Terrorism

22 Adeyl Khan, Faculty, BBA, NSU A Downside to Empowerment?

23 Adeyl Khan, Faculty, BBA, NSU Behavior Model For Org. Efficiency  Various concepts and models attempt to  Identify human behavior  Modify attitude and promote skills  so that they can act more effectively 23 UnderstandPredictControl

24 Adeyl Khan, Faculty, BBA, NSU 24 Independent Variables Individual-Level Variables Ch 2-8 Organization System-Level Variables Group-Level Variables Ch 9-12 Dependent Variable  Key factor you want to explain/predict  Affected by some other variable

25 Adeyl Khan, Faculty, BBA, NSU The Dependent Variables

26 Adeyl Khan, Faculty, BBA, NSU The Dependent Variables …

27 Adeyl Khan, Faculty, BBA, NSU The Dependent Variables …

28 Adeyl Khan, Faculty, BBA, NSU Dependent Variables …

29 Adeyl Khan, Faculty, BBA, NSU Independent Variables 29

30 Adeyl Khan, Faculty, BBA, NSU Do the case: Lying in Business 30

31 Adeyl Khan, Faculty, BBA, NSU Case Incident 2- Workplace Violence (P42-43) No. 2, 3, 5 31

32 Adeyl Khan, Faculty, BBA, NSU After studying this chapter, you should be able to:  Describe what managers do.  Define organizational behavior (OB).  Explain the value of the systematic study of OB.  Identify the contributions made by major behavioral science disciplines to OB.  List the major challenges and opportunities for managers to use OB concepts.

33 Adeyl Khan, Faculty, BBA, NSU Common Terms in OB  Productivity  Effectiveness Vs. Efficacy  Absenteeism  Turnover  Recruiting, Selection and Training  Deviant Workplace Behavior  Organizational Citizenship  Do more than job duties  Job Satisfaction 33


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