Presentation on theme: "Introduction To Organizational Behavior"— Presentation transcript:
1 Introduction To Organizational Behavior Why do you like your jobJanet Orlando- Page 5BUS 650 Operations ManagementMGT 675 Total Quality Management (TQM)MGT 680 Supply Chain ManagementEMB 650 Operations ManagementMGT 670 Strategic PlanningBPS 310 Strategic Planning and ControlBPS 470 Supply Chain ManagementMIS 460 Management Support SystemsMIS 480 E-Commerce and Web ManagementMGT 489 Strategic Management
2 Management FunctionsOrganizingLeadingPlanningControllingLeadingA function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
6 Effective Versus Successful Managerial Activities (Luthans) Traditional managementDecision making, planning, and controllingCommunicationExchanging routine information and processing paperworkHuman resource managementMotivating, disciplining, managing conflict, staffing, and trainingNetworkingSocializing, politicking, and interacting with others
9 What is OB?A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.Intuition Vs. Systematic StudyBehavior is predictable!Rules in OBThe field is new & multidisciplinary & evolvingPsychology, Social Psychology, Sociology, Anthropology …
10 Complementing Intuition with Systematic Study “Gut” feelings about “why I do what I do” and “what makes others tick”.Systematic studyLooking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.Provides a means to predict behaviors.
12 Contributing Disciplines to the OB Field Psychology The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.E X H I B I T 1–3 (cont’d)
13 Contributing Disciplines to the OB Field … Sociology The study of people in relation to their fellow human beings.E X H I B I T 1–3 (cont’d)
14 Contributing Disciplines to the OB Field … Social Psychology An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.E X H I B I T 1–3 (cont’d)
15 Contributing Disciplines to the OB Field … Anthropology The study of societies to learn about human beings and their activities.E X H I B I T 1–3 (cont’d)
16 There Are Few Absolutes in OB Contingency Variablesxy
18 Major Workforce Diversity Categories GenderNational OriginDisabilityAgeNon-ChristianRaceDomestic PartnersE X H I B I T 1–4
19 Challenges and Opportunities for OB Responding to GlobalizationIncreased foreign assignmentsWorking with people from different culturesCoping with anti-capitalism backlashOverseeing movement of jobs to countries with low-cost laborManaging people during the war on terror.Managing Workforce DiversityEmbracing diversityChanging U.S. demographicsImplications for managersRecognizing and responding to differences
20 Challenges and Opportunities for OB … Improving Quality and ProductivityQuality management (QM)Process reengineeringResponding to the Labor ShortageChanging work force demographicsFewer skilled laborersEarly retirements and older workersImproving Customer ServiceIncreased expectation of service qualityCustomer-responsive cultures
21 Challenges and Opportunities for OB … Improving People SkillsEmpowering PeopleStimulating Innovation and ChangeCoping with “Temporariness”Working in Networked OrganizationsHelping Employees Balance Work/Life ConflictsImproving Ethical BehaviorManaging People during the War on Terrorism
32 After studying this chapter, you should be able to: Describe what managers do.Define organizational behavior (OB).Explain the value of the systematic study of OB.Identify the contributions made by major behavioral science disciplines to OB.List the major challenges and opportunities for managers to use OB concepts.
33 Common Terms in OB Productivity Absenteeism Turnover Effectiveness Vs. EfficacyAbsenteeismTurnoverRecruiting, Selection and TrainingDeviant Workplace BehaviorOrganizational CitizenshipDo more than job dutiesJob Satisfaction