1. Banner EDW in the UAE Evelyn R. Babey, Ph.D. Ministry of Higher Education and Scientific Research, UAE March 23, 2009 Course ID 0784 CONNECT TO COMMUNITY. At SunGard Summit, come together as a community dedicated to education.

2. Course ID 0784 2 Session Rules of Etiquette Please turn off your cell phone/pager If you must leave the session early, please do so as discreetly as possible Please avoid side conversation during the session Thank you for your cooperation!

3. Course ID 0784 3 BANNER EDW IN THE UAE Evelyn R. Babey, Ph. D. Senior Consultant/Data Warehouse Project Director Ministry of Higher Education and Scientific Research Abu Dhabi, United Arab Emirates Monday, 23 March 2009

4. Course ID 0784 4 Introduction Rationale for and implementation of SunGard Higher Education Enterprise Data Warehouse by the Ministry of Higher Education and Scientific Research (MOHESR), the United Arab Emirates Why performance management analytics is critical to the UAEs developing a work force that meets the countrys current and future needs How performance management analytics will be the basis for funding for the three federal institutions in the UAE Understand SunGard Higher Education Enterprise Data Warehouse can be implemented without other Banner modules

5. Course ID 0784 5 The presentation will discuss the following topics: Organizational context of Data Warehouse Project History of the MOHESR Data Warehouse Project Need for performance management analytics to drive the development of higher education in the UAE Project goal Vendor selection Uniqueness of the implementation Implementation overview Lessons learned Summary

6. Organizational Context CONNECT TO COMMUNITY. At SunGard Summit, come together as a community dedicated to education.

7. Organizational Context Course ID 0784 7 Ministry of Higher Education and Scientific Research (MOHESR) Higher Education Policy, Planning and Coordination (HEPPC) – Data Warehouse United Arab Emirates University (UAEU) Higher Colleges of Technology (HCT) Zayed University (ZU) National Admissions and Placement Office (NAPO) Commission for Academic Accreditation (CAA) Federal Institutions Data Federal Institutions Admissions/Placement Data Private Institutions Data

8. History of the MOHESR Higher Education Data Warehouse CONNECT TO COMMUNITY. At SunGard Summit, come together as a community dedicated to education.

9. Not a New Idea Cabinet Decision no. (1) of 1992 establishing MOHESR included the preparation of studies and provision of the required database and information for higher education planning... as a responsibility NAPO Gateway to Higher Education Opportunities, Final Strategic Document, March 23, 1997 suggested that the National Admissions and Placement Office (NAPO) identify those areas where research is required and serve as the catalyst to make sure that research happens Course ID 0784 9

10. Not A New Idea Proposal for Centre for Education Statistics and Research in NAPO, March 3, 1999 Educating the Next Generation of Emiratis: A Master Plan for UAE Higher Education published in 2007 highlighted the need for MOHESR to organize and manage data to support higher education decision making Student Based Funding for Higher Education in the UAE, a study presented to the Ministry of Presidential Affairs in December 2007, stressed the need for a federal database to support the proposed funding model Course ID 0784 10

11. Not A New Idea Recent UAE Federal strategic plans and MOHESR strategic plans included the implementation of a data warehouse to support decision making as a key strategic initiative for the Department of Higher Education Policy, Planning and Coordination (HEPPC) and its predecessor office Course ID 0784 11

12. Need for Performance Management Analytics CONNECT TO COMMUNITY. At SunGard Summit, come together as a community dedicated to education.

13. Need for Performance Analytics To support better decision making and promote accountability for achieving higher education goals and objectives To address the significant increase in the number of unemployed UAE nationals by developing higher education programs and training programs that better match the skills of national job seekers with short term and longer term labor market needs To determine the funding level for federal institutions of higher education by a student-based funding model Course ID 0784 13

14. Project Goal CONNECT TO COMMUNITY. At SunGard Summit, come together as a community dedicated to education.

15. Course ID 0784 15 To implement a data warehouse for the purposes of centralizing data from federal and non-federal institutions of higher education and other sources. Centralized data will enable sophisticated data analyses for research, reporting, policy analysis and strategic planning purposes related to developing a system of higher education that meets the current and future needs of the UAE Project Goal

16. Vendor Selection CONNECT TO COMMUNITY. At SunGard Summit, come together as a community dedicated to education.

17. Vendor Selection: Why Banner EDW Simplified set-up and importing of data from three federal institutions of higher education (Banner institutions) NAPO Oracle database structure similar to Banner tables and field names (upload admissions data to institutions) CAA Oracle database structure similar to Banner tables and field names Accepts data in many different formats On-going support is local Written documentation provided Active user lists and help desk support Does not require other Banner module to implement Course ID xxxx 17

18. Software Enterprise Data Warehouse (EDW) 1.4 Operational Data Store (ODS) 3.1 Cognos BI 8.2.1 Banner Student 7.4.1 Oracle Database 10g Rel 2 Oracle Application Server 10g Rel 2 Oracle Forms & Report Server 10g Rel 2 Oracle Developer Suite10g Rel 2 Oracle Reports Services 10g Rel 2 Oracle Warehouse Builder 10g Rel 2 Course ID xxxx 18

19. Hardware Sun Solaris Unix servers Banner Production Database Server ODS/EDW Production Database Server Test/Development Database Server Banner Self Service Application Server Banner ERP Application Server Test/Development Application Server Cognos BI Application Server Cognos BI Web Server Course ID 0784 19

20. Hardware Other Hardware Banner Forms Developer Workstation Sun Storage Tek 2540 SAN Sun Storage Tek C2 Tape Autoloader DVD Unit Sun Storage Cabinet Back-up system Veritas back up software5 client license Single drive unit with 8 cartridge library Course ID 0784 20

21. Uniqueness of Implementation CONNECT TO COMMUNITY. At SunGard Summit, come together as a community dedicated to education.

22. Uniqueness of Implementation First time Banner EDW implemented in Middle East First time Banner EDW implemented without a supporting Banner module First time Banner EDW fed by five distinct data sources Course ID 0784 22

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24. Implementation Overview CONNECT TO COMMUNITY. At SunGard Summit, come together as a community dedicated to education.

25. Course ID 0784 25

26. Implementation Overview– Project Plan Developed formal project plan Developed a formal project organizational structure Microsoft Project to track work breakdown structure (WBS) Project designed in several phases Build phase Five reporting phase, each with a different set of reports to be delivered Course ID 0784 26

27. Implementation OverviewProject Risks Lack of depth in IT staff skill set No PL/SQL programming skills No Solaris administration experience Limited Banner experience No experience using sophisticated reporting software like Cognos BI suite Lack of DBA at the beginning of the project Course ID 0784 27

28. Implementation Overview-Calendar March 2008, contract signed April 2008, software and hardware delivered May, 2008, kick off meeting May, first meeting of Federal IR Directors to discuss federal data to be mapped to DW May-June, software installed in test data bases June, identified data elements from Federal Institutions, NAPO and CAA to mapped to DW June, agreed on data definitions, data elements, data structure June, Cognos administrator training June-July ETL mappings with SunGard Higher Education consultant (no DBA) Course ID 0784 28

29. Implementation Overview-Calendar July-mid-August, vacation August, Cognos Report Studio training September, ODS/EDW Technical training October, ODS/EDW Functional Training October, finalized ETL processes, built Star Schemas and Dimensionally Modeled Relations (DMRs) for Federal institutions data November, live on test data bases November, Framework Manager training December, began producing basic federal institution enrollment reports Course ID 0784 29

30. Implementation Overview-Calendar November-December, CAA collects September data for accredited private institutions January CAA writes reports with accredited private institutions data Funding model report delayed as institutions did not provide all necessary data to MOHESR Course ID 0784 30

31. Implementation OverviewFuture Plans Install production databases Cognos Transformer training to create actual EDW cubes Current Project Plan has project ending in August, 2009. In reality, projects like this never end! They just become part of every day life. Future includes importing data from additional data sources additional reports, statistical analyses, research projects and in-depth performance management analyses Course ID 0784 31

32. Lessons Learned CONNECT TO COMMUNITY. At SunGard Summit, come together as a community dedicated to education.

33. Lessons Learned Without Banner Student as a base, client has to develop all ETLs, cubes and reports This meant that training, particularly Cognos BI training, as usually delivered by SunGard Higher Education and Cognos was inappropriate for MOHESR environment Seasoned Oracle DBA at start of project absolutely necessary to timely success of a project like this one Delay in hiring an Oracle DBA delayed installation of production databases Lack of dedicated project space and training facility impacted project management activities. Calendar difficulties Course ID 0784 33

34. Lessons Learned Teamwork and cooperation make a project work no matter what the impediments Thanks go to all the MOHESR Data Warehouse Project Team members and to ITS staff, Cognos staff and SunGard Higher Education staff who gave the help and support to make our go live date Course ID 0784 34

35. Course ID 0784 35 Summary Top leaders must be fully supportive of the project and fund necessary requirements, e.g., staffing, dedicated training space and equipment and dedicated project space If key staffing is not in place at beginning of project consider delaying the project until available If you plan a unique implementation discuss with vendor(s) any changes that should be made to standard implementation schedule, particularly training, before the project begins Out-of-scope activities can change the original focus of the project

36. Course ID 0784 36 Questions & Answers Any questions, comments?

37. Course ID 0784 37 Shukran! (Thank You in Arabic)! Evelyn R. Babey, PhD evelyn.babey@mohesr.ae Please complete the online class evaluation form Course ID 0784 SunGard, the SunGard logo, Banner, Campus Pipeline, Luminis, PowerCAMPUS, Matrix, and Plus are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. Third-party names and marks referenced herein are trademarks or registered trademarks of their respective owners. © 2009 SunGard. All rights reserved.