1. THE ROADMAP: FROM MANAGEMENT TO (NEW) LEADERSHIP
New leadership = Sustainable =
More $ucce$ and more FUN.
Koos Groenewoud

2. FILM 1: Smart girl in bar
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

3. Agenda Brief Introduction Trends in Leadership Servant Leadership
(Some) Golden Rules (Goldsmith)
My Vision
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

4. Koos (Mr.Connectivity) Groenewoud
Ambassador Greenleaf center for Servant Leadership Europe
Ambassador Marshall Goldsmith
Founder & Owner at AAA (TRIPLE A) Total Facility Management (AAA-TFM)
People & Customers
Leadership + Professional Service / Hospitality & Facility Management
June 30
FM & BS CONFERENCE IFMA SPAIN 2011 4

5. Trends in Leadership Planet People Profit 5 June 30
FM & BS CONFERENCE IFMA SPAIN 2011 5

6. Trends in Leadership New World of Works Generation Y
Growing succes Goldsmith and Kotter
Growing interest in Servant Leadership
Social responsability
Walk the talk, Teamplayers, 360 feedback
June 30
FM & BS CONFERENCE IFMA SPAIN 2011 6 6

7. Servant Leadership Robert Greenleaf
Listening
Empathy
Healing
Awareness
Persuation
Conceptualization
Foresight
Stewardship
Commitment to the growth of people
Building community
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

8. What Got You Here Won’t Get You There
New York Times best seller, How successful people become even more successful
Discover the 20 workplace habits you need to break
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

9. Adding too much value: The overwhelming desire to add our two cents to every discussion
Passing judgement: The need to rate others and impose our standards on them
Making destructive comments: The needless sarcasms and cutting remarks that we think make us so sharp and witty
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

10. Speaking when angry: Using emotional volatility as a management tool
Failing to give proper recognition: The inability to praise and reward
Telling the world how smart we are: The need to show people we’re smarter than they think we are
Winning too much: The need to win at all costs and in all situations when it matters, when it doesn’t, and when it’s totally beside the point
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

11. Playing favorites: Failing to see that we are treating someone unfairly
Refusing to express regret: The inability to take responsibility for our actions, admit we’re wrong, or recognize how our actions affect others
Not listening: The most passive-agressive form of disrespect for collegues
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

12. Failing to express gratitude: The most basic form of bad manners
Punishing the messenger: The misguided need to attack the innocent who are usually trying to help us
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

13. My Vision Recommendations

14. Recommendations
Handle your people, clients and suppliers with proper care
Explain what you expect from your employees, but don’t tell them how to achieve it
Treat people the way you’d like to be treated yourself
Stick strictly to the ‘Anyone can’t have more than 1 boss’ principle
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

15. Recommendations (2)
Make more use of words like Thanks, Sorry, Excellent and Help
Be a true member of your team
Walk the talk
Dare to be vulnerable
Bend critisism to an opportunity
Be a Leader by Exceptions
June 30
FM & BS CONFERENCE IFMA SPAIN 2011

16. design: www.powerpointspecialist.nl
design:
June 30
FM & BS CONFERENCE IFMA SPAIN 2011