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The Change Implications for Organisation Systems and Structures ©TPP 2011 1
The Agenda Individualised and Community – Engaged: – The Context and Meaning The Potential Scale and Scope of Change for Service Providers Individualised Resource Allocation – System Requirements The HRM Changes Required Change Management Challenge – How Soon Should We Start? ©TPP 20112
Individualised and Community –Engaged Means... P2:Ensures the involvement of service users in all decisions that affect them, providing support for informed decision making, and facilitating service users to exercise control over and direct the supports that they receive. P3:Provides services and supports that are effective in meeting the explicit needs, wishes and choices of each individual service user. P6:Maximises the participation of service users in the ordinary life of the community, and supports active citizenship and the development of valued social roles. P7:Supports people in the local communities in which they live; where the community resources and facilities available to them are located; and where relationships and natural supports are most relevant to the quality of their daily lives. ©TPP 20113
We Are not Starting from Scratch.. New Venture - North Tyneside 1988 [A personal reflection] Experience in UK, US, Experience here in Ireland Reality: Many organisations are not in a Greenfield situation “If that is where you are going, then I wouldn’t start from here” - Kerryman giving directions to a tourist Organisation Design Maxim: “Form follows function” ©TPP 20114
Reality: Many organisations are not in a Greenfield situation.. “If that is where you want to go, then I wouldn’t start from here” - Kerryman giving directions to a tourist Organisation Design Maxim: “Form follows function” ©TPP 20115
Individualised and Community –Engaged –the Context ©TPP 20116
The Five Valued Accomplishments Support Services Contribute through.. Making Choices Growing in Relationships Being accorded Dignity and Respect Sharing Ordinary Places Making a Contribution Promoting individual choice Promoting & supporting social and community participation Encouraging valued social roles Supporting the individual to have a community presence Supporting the individual to make a meaningful contribution in society Services Promoting Valued Accomplishments ©TPP 20117
The Potential Scale and Scope of Change Required... From...To... Monopoly ProvidersCompetitive Market Fitting individual into the ServiceShaping the service around the individual Set Service MenusFlexible and Diverse Supports - Innovation “Profession”– dominated DeliveryCommunity – enabled Delivery Direct Service Delivery as Primary Activity Facilitation and Coordination of Support Activity Block Resource AllocationIndividualised and Itemised Resourcing Rationing and Waiting ListsEquitable Allocation based on Entitlement Payment for InputsPayment for Outcomes Inward looking Quality Assurance360 - degree Quality Assurance ©TPP 20119
Individualised Funding- Necessary Elements 1. An Effective Resource Allocation System [RAS] Accurate and objective assessment of need Facilitation of informed choice Schedule matching need status with resources support Continuum of options for to Whom and How the resource is allocated ©TPP 201110
Individualised Funding- Necessary Elements 2. Facilitation by real – time MIS – IT Individual service – user access to a DIY portal and Options menu Commissioner’s field for standards specification Commissioner & supplier portal for tendering Service provider’s field for registering Service providers field for activity and outcome recording Commissioner’s tool for activity and schedule tracking Commissioner’s tool for budgets, resourcing & activity consolidation Evaluation raw data consolidation database [contracting, activity, outcomes, resourcing and expenditure] ©TPP 201111
Individualised Funding- Necessary Elements 3. Governance and Safeguards Systems & Protocols Objective – 3 rd – party oversight Appeals Mechanism Is the funding being used for the right purposes? Inspection system Quality Assurance & Quality Improvement Evaluation system ©TPP 201112
Necessary Elements 4. A service Evaluation Process that is Learning – Focussed = 360° Service Evaluation! ©TPP 201113 1.Service User Outcomes What difference has this made? 2. Service “Best Value” How efficiently has this been done? 4. Quality Improvement Process What are we learning about how to do it better? 3. Customer Feedback What is my view as customer? 360 Service Evaluation Process ©TPP
The HRM Implications are wide – reaching... ©TPP 201114
Modelling the HR Change Elements 1. Example 1 : Staffing configuration From: primarily direct service provider in specific role mainly in own organisation settings To: more flexible support and activity facilitation across a range of community settings Requires Change in?: Role profile & skillmix – person specification – deployment model - recruitment – training & development – performance management ©TPP 201117
Modelling the HR Change Elements 2. Example 2 : Contracting From: Employment by Service Organisation on a Career Basis To: Contracting by Consumer on an “as needed” basis Requires Change in? Contract types - terms and conditions – accountability relationships - matching worker to customer ©TPP 201118
Modelling the HR Change Elements 3. Example 3 : “Customer is King” From: HR practices run totally by Service Organisation To: Active role of customer in decision making Requires Change in? Inclusive recruitment – inclusive selection practices – inclusive induction & training - inclusive performance evaluation ©TPP 201119
Modelling the HRM Change Elements 1. Example 1 : Team – based performance model From: Team formally managed by team leader / manager To: Network of support facilitated & enabled to act as a “team” Requires Change in? Our approach to teamwork – team development process – communication – distributed power vs formal power ©TPP 201122
The Change Management Imperative 1 3 Cardinal rules of effective organisation development Rule 1: Form follows Function Rule2: Execution eats strategy for breakfast Rule 3: Participative change processes generally lead to more sustainable results ©TPP 201123
The Change Management Imperative 2 Organisation Form follows Function X PCP? !?? ©TPP 201124
Change Management 3. ©TPP 201125
Change Management 4 – How Soon do we need to Get Ready? ? NOW! Model It Learn from Others...Visit Pilot it.. Develop Options Involve a different and wider group of people ©TPP 201126
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