3 The Ten Principles of Servant Leadership Robert Greenleaf – Developed the concept – First CEOLarry Spears Former CEOKent Keith – 2008 – current CEO1. Listening – (to self and others)2. Empathy – (understanding)3. Healing – (search for wholeness of self and others)4. Awareness – (of self and of others)5. Persuasion – (building consensus)6. Conceptualization – (dreams and of day-to-day operations)7. Foresight – (intuitive ability to learn from past and see future consequences of actions)8. Stewardship – (holding institution in trust for the good of society)9. Commitment to Growth – (personal, professional, spiritual of self and others)10. Building Community – (benevolent, humane, philanthropic, to benefit others)
4 (Relationship-building actions) The servant leadership principles of (1) listening, (2) empathy, (3) healing, and (4) awareness :(Relationship-building actions)The servant leadership principles of (5) persuasion,(6) conceptualization, and (7) foresight :(Future-oriented actions)The servant leadership principles of (8) stewardship, (9) commitment to growth, and (10) building community:(Community-oriented actions)
5 Maslow’s Hierarchy of Needs A Theory of Human Motivation - 1943
6 MOTIVATORSAchievement through personal growth are motivators. Validates the fact that the ten principles of Servant Leadership may also be considered as motivators.Achievement cited by Herzberg participants as the most frequent cause of satisfaction in their work.This fact aligns with Maslow’s Hierarchy and self actualization at the top of the pyramid.Keep in mind for this study.
7 Satisfaction Total # of Responses for each of the ten principles
8 Dissatisfaction Total # of Responses for each of the ten principles
9 | Relationship-building | Future-oriented | Community-oriented | Frequencies of Perceptions of Satisfaction & Dissatisfaction (Includes Combined Grand totals for each of the ten principles)| Relationship-building | Future-oriented | Community-oriented |431 Perceptions Perceptions Perceptions