1. Business Mentors Obtaining Discretionary Effort from Your Staff Phillip Rosebrook Business Mentors Phillip Rosebrook Business Mentors

2. Definition  dis · cre · tion · ar · y adj 1.giving somebody the freedom to make a decision according to individual circumstances 2.given according to the merits of an individual case, rather than being provided or awarded automatically 3.able to be used as desired without any stipulations  My Definition:  Anything more than what is required for employment  dis · cre · tion · ar · y adj 1.giving somebody the freedom to make a decision according to individual circumstances 2.given according to the merits of an individual case, rather than being provided or awarded automatically 3.able to be used as desired without any stipulations  My Definition:  Anything more than what is required for employment

3. Business Mentors Where to Start?  Right people  Right system  Give tools to succeed  Provide feedback  Right people  Right system  Give tools to succeed  Provide feedback

4. Business Mentors Hiring  Proper screening process  Good advertising  Selection and interviews  Always check references  Performance expectations  Job descriptions  Quantifiable benchmarks  Proper screening process  Good advertising  Selection and interviews  Always check references  Performance expectations  Job descriptions  Quantifiable benchmarks

5. Business Mentors Feedback  30/60/90 Reviews  Annual performance appraisal  360 Review  MBWA  Formalized process

6. Business Mentors Informal Feedback  Recognize worthwhile achievement  Praise publicly and often  Become a cheerleader  Criticize privately  Recognize worthwhile achievement  Praise publicly and often  Become a cheerleader  Criticize privately

7. Business Mentors Stars

8. Business Mentors Communication  Company Meetings  One of the most important team building opportunities  Overlooked element of organizational dynamics  Impacts customers and employees  Company Meetings  One of the most important team building opportunities  Overlooked element of organizational dynamics  Impacts customers and employees

9. Business Mentors Company Meetings  Company business  Vision  Goal updates  Divisional reports  Upcoming activities  Company business  Vision  Goal updates  Divisional reports  Upcoming activities

10. Business Mentors Meeting Agenda Cont…  New staff Introductions  Victories  Upcoming activities  New staff Introductions  Victories  Upcoming activities

11. Business Mentors Events  Create social evnts  Involve families  Community service  Reward for goal achievement

12. Business Mentors Divisional Communication  Team involvement  Internal training  Project reviews and assessment  Divisional performance & challenges  Team building  Social opportunities  Lunch as a reward  Names, slogans, etc  Team involvement  Internal training  Project reviews and assessment  Divisional performance & challenges  Team building  Social opportunities  Lunch as a reward  Names, slogans, etc

13. Business Mentors Upward Mobility  Allow staff to see a future  Training opportunities  Invest in your people  Post openings  Explain steps to move up  Beware of Peter’s Principle  Allow staff to see a future  Training opportunities  Invest in your people  Post openings  Explain steps to move up  Beware of Peter’s Principle

14. Business Mentors Compensation  Pay is important but not the most  Pay at least average but not too much  Provide incentives  Make measurements clear  Easy to understand  Update status often  Pay what you commit to  Pay is important but not the most  Pay at least average but not too much  Provide incentives  Make measurements clear  Easy to understand  Update status often  Pay what you commit to

15. Business Mentors Company Culture  Just the way we do things ‘round here  Service and quality  Provide work that employees are proud of  Exceptional service can be a sustainable advantage  Makes work fun  How does your company “feel”  Just the way we do things ‘round here  Service and quality  Provide work that employees are proud of  Exceptional service can be a sustainable advantage  Makes work fun  How does your company “feel”

16. Business Mentors Community Involvement  Give staff an outlet for service  Allow staff a say in giving  Create a balance - not too much  Have a plan and budget each year  Give staff an outlet for service  Allow staff a say in giving  Create a balance - not too much  Have a plan and budget each year

17. Business Mentors Staff Quality of Life Issues “You cannot be at work thinking about home and at home thinking about work.”Zig Ziglar  Financial education - Dave Ramsay  Insurance  Tuition reimbursement programs  Scholarship program  Counseling services “You cannot be at work thinking about home and at home thinking about work.”Zig Ziglar  Financial education - Dave Ramsay  Insurance  Tuition reimbursement programs  Scholarship program  Counseling services

18. Business Mentors Leadership  Positive Passion  Smile and have fun  Admit your mistakes  Be humble  Be a good citizen  Be a person of virtue and company with values  Positive Passion  Smile and have fun  Admit your mistakes  Be humble  Be a good citizen  Be a person of virtue and company with values

19. Business Mentors What Kind of Boss Would You Want?

20. Business Mentors Benefits  Longevity and experience  New staff in tight labor markets  Free agents gravitate to winning teams  Better customer service  Ever ask a carpenter to clean a wall or extract at 2:00 AM?  Improved margins  Employees work FOR your success  Longevity and experience  New staff in tight labor markets  Free agents gravitate to winning teams  Better customer service  Ever ask a carpenter to clean a wall or extract at 2:00 AM?  Improved margins  Employees work FOR your success

21. Business Mentors Your Obligation as an Employer  Your family  Employees families  Healthcare  Retirement  Children’s education  Citizen of your community  Your family  Employees families  Healthcare  Retirement  Children’s education  Citizen of your community

22. Business Mentors Results  Create a truly exceptional company  Create a legacy for your family, your employees and your community  Create a truly exceptional company  Create a legacy for your family, your employees and your community