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HELP Information Technology Department February 11, 2013 i.

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Presentation on theme: "HELP Information Technology Department February 11, 2013 i."— Presentation transcript:

1 HELP Information Technology Department February 11, 2013 i

2 Familiarize yourself with our new online Job Request systemFamiliarize yourself with our new online Job Request system 1 Track status of your job requestTrack status of your job request 2 Know the technology requirements of your teamKnow the technology requirements of your team 3 Todays Overview

3 New System

4 New Environment

5 Better Service

6 Welcome to iHelp

7

8 Learning Objectives Users console New Request Online approval Request Status

9 Username – Employee number Password – (iRegister)

10 Users information

11 Chat to IT -Inquiry -Follow up -Quick fix

12 New Ticket -Create -Repair -Recover

13 Real Time -Monitoring -Approval -Status

14 Information -Details

15 H OW TO CREATE J OB R EQUEST …

16 New Ticket Click on the drop- down menu

17 Job Type Internet Printer Troubleshoot Program N/A category

18 Internet Request New Internet Connection Block / Unblock Website No Internet Access Problem Cyberoam Error

19 click CREATE button.

20 New Internet connection.

21 Advance user – RnD Standard user – Regular websites Needed – Date required

22 Accomplished Form Request Confirmation Browsing

23 H OW TO M ONITOR & A PPROVE REQUEST

24 There are four (4) Pending Request To approve a request: -click on check box -click on check-all -click on Approved Selected Control No: 14, 13, 12, 11

25 After approval Pending Request is now down to 3 Notice Control No. 14 is removed from the list. Control No: 13, 12, 11

26 Completed Request List of completed Job Request that requires users conforme.

27 On Process Request List of Job Request attended and acknowledged by I.T. Support group

28 Completed Request List of completed Job Request that requires users conforme.

29 Completed Request List of Request

30 Technology Procedure Policies Benefits

31 C LOSING THE J OB R EQUEST

32 Completed Request -User will receive regarding the completion of the Job Request The user has one (1) completed job request. NOTE: The user must acknowledge the completed job request otherwise he/she wont be able to create a new request.

33 Completed Request The details of the Job Request are listed on the confirmation form including the; – immediate head comment – and the I.T. supports remarks. User must select from the drop- down menu his/her I.T. Rating Closing the Job Request means that the requirement has been served

34 Completed Request Once the job request is closed; Completed Request and Closed Request status will be updated.

35 Technology learning curve

36 Time Spent Processed Job Request Create Job Request Real Time Update Technical Support Made Easy Job Request approved

37 Online Job Request Working from office Working offsite – Request your technology requirements

38 Whos Who Tech SupportContact information Angelo us : or call: to 40 local 221 / 322 Anthony Bryan RM

39 N EED HELP? …WE ARE MORE THAN HAPPY TO HELP YOU.

40 T HANK Y OU HELP i


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