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Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Ebonee Lynch, Senior Mentor Program Coordinator START.

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Presentation on theme: "Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Ebonee Lynch, Senior Mentor Program Coordinator START."— Presentation transcript:

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2 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Ebonee Lynch, Senior Mentor Program Coordinator START (Student Transition & Retention Team) New Mentor Training 2013 Sem 2

3 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Icebreaker Introduce yourself to one person next to you and find out: Their name Where they are from 2 interesting things about them Why they would like to mentor others?

4 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Acknowledgement of Country Ebonee Lynch Traveller Animal Lover Zoology Islamia Girls School Secondary Science and Maths teaching Aupair in France Outreach officer at START Mother Mentor Program Coordinator

5 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Materials that you should have: Mentor Program Handy Guide & Other brochures Curtin Student Code of Conduct Mentor Agreement – later today Bookmarks for your mentees Introduction

6 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J 9:00 Welcome, Intro and Mentor Program Background 9:15 The Mentor Program and Your Role How does the program work? What is expected of you and when? Mentoring relationship Role and role boundaries What will your semester look like? Roles of Mentor Program staff Administration 10:30 Morning Tea Break 10:55 Maintaining the Relationship – Communication tools and information Communication and meetings Email management & etiquette Mentee responses Diversity in mentee groups Real Life Scenarios 11:30 Expectations & Support Services (Jade Habib START) Expectations Support Services Student Guild Student Central & FSSO Library Student Equity Advisors 11:55 OASIS and Blackboard (Lee Sinclair - Student eServices) 12:05 The Practical Side of Mentoring Your introduction Tour itinerary & tips First information to tell mentees 12:30 Resources and Queries 12:35 Finish

7 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Think, Pair, Share Activity What is a mentor? What characteristics do successful mentors have?

8 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Began operating in 2007 Successful intervention in the retention of our beginning students Identified as a high priority retention program and adopted in 2008 http://retention.curtin.edu.au/retentionplan/ http://retention.curtin.edu.au/retentionplan/ Covers ALL new UG first year students (approx. 7000) over 400 mentors in sem 1 Goals To engage senior students to assist new students to successfully transition into the University To increase retention rates To improve the student experience for both mentors and mentees Evaluations of both mentors and mentees show the success of the program Mentor Program Background

9 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J The program was good because I felt like there was always someone there to help me, making me feel more comfortable about starting uni. I like the way that they showed us around during start up week and made more familiar with the building and uni practices I thought the program was useful and allowed me to ask lots of questions which I wouldn't have had answered if I didn't have a mentor. My mentor was very approachable and regularly offered assistance, and was easy to communicate with. My mentor was well informed and gave me useful info Really helpful in providing study tips - brought their first year subject study books to a meeting which allowed us to see useful ways to study. Approachable. The mentor program is a good idea as it helps students feel more comfortable starting uni. My mentor seemed friendly and approachable and was willing to answer any questions. Although I didn't require the help of my mentor it was good knowing I had their help available if needed. What a great resource! Nothing beats advice from people who are going through (or recently have) the same thing. the student mentor program helped me feel like there was always someone that I could go to if I had questions or was having a problem with one of my units. This took a lot of the pressure off my shoulders My mentor was a strong emotional support for me when I was unsure of my capabilities at the start of the course. Mentor Program Background

10 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J How does this program work? Mentors & mentees are all adults Informal Large group of mentees (10 – 20) Not much face to face contact Opt out model You are only there IF THEY NEED YOU, they havent specifically asked for you Mentor http://www.youtube.com/watch?v=GJbiw_bOFmY Why would we choose opt out instead of opt in?

11 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J How does this program work? Kate and I facilitate the program across the University, each School has a School Mentor Coordinator You will be randomly assigned between 10 – 20 new students (your mentees) Assigned before or by Orientation Some late enrolments will be assigned to you up to week 3 If any new students fall through the gaps they will be assigned during semester

12 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Group Activity 1. What do you wish youd know when you first started your course? 2. What questions will you get from your mentees?

13 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Course materials Textbooks Second-hand books Public transport Work-study-life balance ID cards Oasis Blackboard Library Borrowing Study tips Improving marks Organisation Time management Motivation In the wrong course! Changing course Unit registration Timetable registration Unit withdrawal Overloading Deferring Census date Fee payment Class attendance Electives Major selection Appealing a mark Homesickness Swapping units Re-enrolment Events Fitting in with the Australian culture What the course is like after 1st year Student exchange Referencing Group work Extensions Submitting assignments Health/counselling services Printing iLectures Learning centre Proof-read essays Turnitin Parking Finding way around campus Locating classrooms Work experience Jobs UniEnglish Clubs & societies Course specific Mentoring Relationship Types of Queries

14 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Sometimes you don't even need a mentor and it's annoying constantly getting emails Did not reply to my email and then I gave up making contact Lost contact after second week. Saw them in uni environment and there was no acknowledgement of my presence I emailed her once about how to hand in assignments. She took a long time to get back to me, so I handed it in wrong :( Didn't send me email @ end of semester just to see how semester went Mentoring Relationship Previous issues:

15 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J To assist your group of new students transition as successfully as possible – this means: Anticipating the questions that they may have Answering all the questions that they have (or sending them to someone who can!) Offering continuous, regular student advice and support Saying Hi around campus Allow/assist your mentees to make friends and feel comfortable Understanding that the effectiveness of your role is NOT measured by the response rate of mentees Completing the paperwork – Training, Agreement, Meetings, Evaluation The Role of a Mentor Mentor

16 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J What is a Curtin Mentor? Tour guide Someone to ask the dumb questions of (There are no dumb questions!) Networking facilitator (mentees, staff, mentors, services) Information conduit (social, academic, wellbeing) Just-in-case support Faceless email messenger/Facebook poster of information Signpost to support services and appropriate academic staff) Mentor Role model non-discriminatory inclusive, helpful, friendly consistent, supportive, motivational model good study skills and time management where possible honesty and integrity Mentoring Relationship

17 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J The role for both mentor and mentee should be non-exploitative: You do not have to be a close friend Any private knowledge mentors gain about an individual should remain private You are not your mentees representative You must not act beyond your expertise - simply point them in the right direction - the mentor is not an expert on everything – your job is to connect them to the most appropriate student services at Curtin It is not a dating service If you have issues, you can ask for a Mentee to be reassigned Role Boundaries What do you think your role boundaries/rules as mentor might be? Think about: Academic and personal issues Friendships Reporting to staff Privacy What do you think your role boundaries/rules as mentor might be? Think about: Academic and personal issues Friendships Reporting to staff Privacy

18 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J DONT: Compromise your own study / work / life balance Be available 24/7 Put yourself in a situation where you are not comfortable – seek help from your School Mentor Program Coordinator and the various support avenues in START Proof read assignments Meet alone off campus Form a relationship with a mentee – swap first! Mentor Role Boundaries

19 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J DO REMEMBER: You are NOT a teacher, a counsellor, a private tutor or a representative for academic matters and disputes These services are provided by staff on campus You can help your mentees with self-directed learning, but dont do their assignments for them! You should report concerning issues to the PSCU (Professional Standards and Conducts Unit) and/or START Student Wellbeing Staff You can switch a mentee to another mentor Role Boundaries

20 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J (My mentee) didnt say yes when I asked them on a date! Mentor Actual feedback from a mentor: Role Boundaries

21 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J 1.New to Curtin 2 nd /3 rd year students 2.International students will receive more varied, possibly accurate information if they have more Aussie friends (otherwise they rely on info and advice from home!) 3.Ask mentees – what would help you? Dont assume – everyone is different 4.REMEMBER: Online/external students, international students (new to Perth?), rural, mature age – very diverse mentee groups 5.Try to let your mentees to feel supported regardless of who they are, where they are from, their socioeconomic background, family status etc. 6.Vegetarian or halal options at bbqs Things to think about…Diversity in Mentee Groups

22 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J The goal of Orientation is to help students make the best start at Curtin! Your role in Orientation will depend on your area/course Research on the influence of attendance on transition and retention Higher contact and interaction with Mentees after meeting in person Tell your mentees: you MUST come to the Orientation program and some orientation sessions or you will struggle when starting classes! – See timetables Latecomers & those who miss Orientation The Importance of Orientation www.orientation.curtin.edu.au

23 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J What will your semester look like? MENTOR Mentee ORIENTATION WEEK Mentee WEEK 1WEEK 2 WEEK 3 Mentee WEEKS 4 - 7 WEEK 8 Mentee WEEKS 10 - 12 WEEK 13 Mentee EXAM WEEKS RESULTS RELEASE End of Mentoring for Semester 1

24 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Role of the School Mentor Coordinator & START The role of School Mentor Coordinator: Plan your role in Orientation and communicate expectations for this and for other events Support and guide you throughout the semester – as needed or appropriate Meet with you to encourage the opportunity for you to share your experiences The role of the Mentor Program Coordinators in START – Ebonee Lynch and Kate Gresham Support and assist all School Mentor Coordinators Support all Mentors Prepare & deliver training program Ensure Mentor Agreements are completed Emails throughout the semester with information and templates for mentees Evaluation of the program Recognition of your contribution Arrange Outstanding Mentor Nominations and event

25 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Administration: 1. Mentor Agreement Compulsory part of your participation in the Mentor Program Complete and hand in your agreement now – others can do it online: http://mentoring.curtin.edu.au/mentors/Agreement.cfm (due by end week 1) http://mentoring.curtin.edu.au/mentors/Agreement.cfm Ask any questions if need be Mentor

26 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J There is recognition (voucher, certificate, official record) for your role, BUT this is ONLY provided if you: Participate in training (face to face or online) Sign off your Mentor Agreement Attend ALL requested meetings with your School Mentor Program Coordinator Email your mentees regularly during semester Complete your Mentor Evaluation Administration: 2. Recognition of Your Role

27 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Leadership experience - This will not be the last time you are in a mentor/mentee relationship Improving/acquiring skills - active listening, communication, time management, information gathering and distribution, networking, email management, responding to deadlines, reflection and constructive criticism Learn about yourself Making a difference to other students Meeting people – experience dealing with a diverse group Recognition of your contribution Contribution to your career Motivation and persistence Prioritisation of information Voucher BUT It is not just about the relationship between You and the mentee/s it is also about the mentees interacting with each other. Administration: 2. Recognition of Your Role – Whats in it for you?

28 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J It is important to obtain evaluation data: –To validate your role (and therefore secure funding) –To improve the program –For research purposes Questions about the Mentor Program: Eg. Support from my coordinating staff member in my school was useful: Strongly Agree / Agree / Disagree / Strongly Disagree Questions about you and your Mentees: Eg. As a Mentor, I believe that I gave my mentees confidence in beginning at Curtin: Strongly Agree / Agree / Disagree / Strongly Disagree / Unable to judge Eg. Were any of your mentees considering withdrawing from Curtin at any point in the semester? Yes NoDont know Administration: 3. Mentor Evaluation

29 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Administration: 4. Mentee Evaluation We collect your mentees feedback to: Report on this program to the University Provide information to future mentors and mentees Improve the program Research purposes for Curtin Academic staff Mentor

30 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Mentee Evaluation Forms Strongly Agree Agree Disagree Strongly Disagree My Mentor: 1.Provided me with useful information about Curtin 2.Helped me with study tips 3.Gave me confidence in beginning at Curtin 4.Gave me reassurance in beginning at Curtin 5.Helped me feel I belong at Curtin 6.Was always available if I needed help or advice 7.Was approachable 8.Directed me to appropriate resources and services at Curtin This is what the Mentees rate their experience on – how can you help to get the program great scores (and be nominated as Outstanding)?

31 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J We may request your mentee email addresses from you Do you believe your mentor has gone out of his/her way to provide support to you as a new student? If so, please submit the brief nomination form below. www.mentoring.curtin.edu.au/mentors/citations.cfm Administration: 5. Outstanding Mentor Nominations Course: Marketing and PR Message: Samantha has just done such a great job ensuring that myself and her fellow mentee's are going alright, providing us with work experience and constantly keeping in contact and letting us know that we are always able to come to her and that she is always there for us. Course: Commerce Business Message: She provided helpful hints of her own in regards to study and settling in. She also responded promptly to all of my emails and answered all of my questions at the beginning of the year. I felt her help was more than what was expected of a mentor. Course: Engineering Message: He was just a great bloke!

32 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J 7. Attendance at Orientation Compulsory, proven to improve response rates from mentees, not to mention retention and success rates for new students 6. Contact with Mentees At least every 2 weeks, for the WHOLE semester. They may not respond, but they like to know you are there if they need you Every 2 weeks at least, relevant, professional, and be careful of Reply All if emailing Bcc (Blind Copy) to all mentees (if emailing) Continue contact for the WHOLE semester, even if no response Administration: Contact & Orientation

33 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Morning Tea Break Please be back in your seats by 10:55

34 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Maintaining the Relationship – Communication Tools and Info Communication and Meetings Email Management & Etiquette Student Diversity

35 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Communication and Meetings Be Creative! (Email, text, Facebook, face-to-face) Meet with your mentees on campus – if they do not attend Orientation, organise an alternative time to meet with them Timetable a drop in session/coffee catch up early in semester – team up with another mentor to avoid loneliness Utilising email – it is a good idea to get the students preferred email and show them how to divert their Oasis email Utilising Facebook - Mentors have found setting up a Facebook page with their mentees at Orientation is a very effective method

36 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Email Management Email mentees EVERY 2 WEEKS at least - BLIND COPY (Bcc) the Mentees so you dont give them all each others email addresses START Mentor Program Coordinator will send you emails every week or two Your School Coordinator may guide you with points to include and remember to include your own things Keep it friendly but professional – be aware of diversity Dont use colloquial language, abbreviations or Aussie slang too much Redirecting emails (eg. OASIS to home account or vice versa) Timely replies (check daily – Facebook too) Folders & filing Flag to follow up (especially if sent to staff) Forward to staff and cc the mentee

37 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Email Etiquette To: mentee@student.curtin.edu.au From:mentor@student.curtin.edu.au Subject: Wassup my HOMEYS???? Yo Homey, Whats cracking? Im busy as a mofo and have no time for my stupid assignments. Whats going down with your uni work? Need a hand with anything? Im busting for the weekend so I can get smashed and hit the town. Might have a barbie with mates on Sat – you up for it? Toodle-loo, Mr Mentor Man (ps like my cartoon … ha ha ha) What is wrong with this email to mentees?

38 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Mentee Responses Many mentors complain about the fact that they get very little response from their mentees. There may be contact from mentees at the start of semester, then contact drops off to no response to emails later in semester. In your group, discuss the following: 1.Why do you think mentees do not respond very much to emails from mentors? 2.What could you do to encourage them to respond? 3.How will you deal with a lack of response from your mentees? 4.If a mentee hasnt responded by week 4, why is it important to continue to email him/her for the rest of semester?

39 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Expectations & Support Services Expectations Support Services START Student Wellbeing All the Rest!

40 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Expectations What students should expect of Curtin What Curtin expects of you How does Curtin support you and your mentees? You can find the Student Charter at http://students.curtin.edu.au/rights/student_charter.cfm The Charter says: Curtin University values its students and recognises the importance of the overall student experience. With this in mind, the University is committed to providing a welcoming, supportive and safe environment, conducive to learning and research and the development of individuals who display the Curtin values of Integrity, Respect, Fairness and Care.

41 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J What you should expect of Curtin: Access to relevant polices, procedures, laws, principles and your rights Support services for a diverse student population Provide a safe study environment without discrimination, bullying or harassment. Embrace and recognise diversity Reasonable access to staff to discuss program matters, address concerns and complaints; and ensure timely fair and constructive assessment of work Appropriate facilities and equipment to support student learning Student representation on University committees Opportunities to provide feedback on unit quality, teaching performance, support services and facilities Expectations

42 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J What Curtin expects of students: Be informed about and comply with relevant polices, procedures, laws, principles and your rights Participate constructively in the learning experience – be aware of course and unit requirements and your academic progress Behave in an appropriate manner within the learning environment, showing respect for both staff and fellow students at all times Embrace and recognise diversity Use University facilities and services in an honest and responsible manner Recognise that cheating, plagiarism and fabrication or falsifications of data are not acceptable. Adhere to the proper use of copyright material Expectations

43 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Expectations You are positively encouraged to bring forward any concerns you may have. If you become aware of major issues (such as corruption) you need to let START/Student Wellbeing know OR the PSCU. You would do this preferably with the student/s permission however there may be situations when you or staff need to contact the PSCU without the student/s consent. START would support the student through any subsequent processes. If you becoming aware of staff/student code of conduct issues: Contact the Student Wellbeing Service on 1800 244 043 Or contact the PSCU (Professional Standards & Conduct Unit) on 1800 907 998 OR +61 8 9266 9140 or complaints@curtin.edu.aucomplaints@curtin.edu.au

44 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Support Services Building 103 Ph 9266 2662 start@curtin.edu.au START (Student Transition & Retention Team) Student Advisors, Student Wellbeing Advisors, Mentor Program Coordinator, UniPASS, Orientation & Transition Services are free and confidential. Available for one-to-one chats, advice, telephone or email support Personal issues Academic concerns i.e. conditional status, termination, struggling with units, courses etc. Advice on how to handle complaints and grievances Liaison between student and faculty or School (Course Coordinator, Unit Coordinator etc.) if you have problems explaining yourself Any other situation that a student is unhappy with or unsure of Very friendly, great advisors, practical, useful support - they know Curtin procedures and paperwork well – can refer to all other services incl. Guild Not sure who can help? Start at START!

45 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Reporting Serious Issues If you become aware of staff/student code of conduct issues: Contact the Student Wellbeing Service on 1800 244 043 Or contact the PSCU (Professional Standards & Conduct Unit) on 1800 907 998 OR +61 8 9266 9140 or complaints@curtin.edu.aucomplaints@curtin.edu.au In the unlikely event of a mentee threatening self-harm or harm to others: Do not try to manage this yourself Contact the Counselling Service immediately – ph 9266 7850 If counselling not open, contact Security – 9266 4444 OR 000 if life threatening emergency Or Contact Lifeline all hours 13 11 14, web address http://www.lifelinewa.org.au/ For further guidance: http://www.theline.gov.au/home Maintain proper boundaries – you do not need to put yourself in harms way nor allow destructive or illegal behaviours to go unmentioned. REMEMBER: Help is available at: www.studentwellbeing.curtin.edu.au

46 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J UniPASS (University Peer Assisted Study Support) Run by trained facilitators who are current students Friendly learning environment Not a tutorial - Facilitated study group 10 week program Improve your marks- whatever level you are at (by about 10%) In selected Schools: Health Science Humanities Sciences Engineering Education CBS Support Services Contact UniPASS Team: pass@curtin.edu.au For more info, workshops and registration visit Unilife website – Learning Support/UniPass or watch your OASIS

47 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Acc Fin 250Accounting (Financial) 250 Cell Bio 100Cell Biology 101 Chem 100Principles & Processes in Chemistry 100 (314448) Chem 180Introduction to Chemistry 180 (314451) Fun Anat 100Functional Anatomy 100 Geo 101Geology 101 HSF100Human Structure & Function 100 ISAPIntegrated Systems Anatomy & Physiology 100 Maths 135Mathematics 135 Maths 136Mathematics 136 OOPD 110Object Oriented Program Design 110 Pharm 123Pharmaceutics 123 Pharm 201Pharmaceutics 201 SAD 231Systems Analysis & Design 251 Spat Com 181Spatial Computations 181 Kalgoorlie Mining Geomechanics 331 (WASM) Support Services Contact UniPASS Team: pass@curtin.edu.au For more info, workshops and registration visit Unilife website – Learning Support/UniPass or watch your OASIS 2013 UniPASS Units

48 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J www.unilife.curtin.edu.au The University Life Portal Counselling Services Health Services Housing Services The Learning Centre Curtin Careers Centre Curtin Volunteers Student Wellbeing Early Childhood Centre Sport and Recreation (Curtin Stadium) Student Equity Multi Faith Services Disability Services Social Worker UniPASS Support Services

49 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Student Assist Financial Support Legal support Bookshop Grants Advice and support Career and academic help and workshops Grievances Tenancy advice Departments, clubs & societies – diversity support, friendship, networking and fun Discounts on food, drink and events with a Guild membership Guild Rec classes –dance, martial arts, coffee-making etc – get fit or get a job! Grok magazine International student committee Student Guild Building 106A Phone: 9266 2900 guild.curtin.edu.au

50 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J There may be an administrative solution to some problems See website for a vast array of services: Enrolment Fees Examinations Appeals OASIS / eStudent Course switching Lots of other essential things… Go to your FSSO first - http://students.curtin.edu.au/contact_offices.cfm Student Central & Faculty Student Services Offices (FSSO)

51 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Tours in Orientation Week - Survival at your Library DONT take your mentees on a library tour yourself – just show them where the library is and tell them to take an official library tour Library tour podcasts Workshops Online tutorials Enquiries desk Reference desk Rovers (helpful staff members) Room bookings Computers The Library Building 105 Phone: 9266 7166 library.curtin.edu.au

52 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Support Services If you need to know more: You have access to all of Universitys key information through OASIS You can find all this information via the Current Students web page at students.curtin.edu.au You can seek one-to-one advice from START 9266 2662 start@curtin.edu.au or drop in at Building 103 You can phone Student Wellbeing Advisors on 1800 244 043 or email studentwellbeing@curtin.edu.au Mentor

53 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J OASIS and Blackboard Lee Sinclair Student eServices Building 101 Online Access to Student Information Services

54 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J What is OASIS? OASIS is a secure web portal to electronic services provided to Curtin students In 2012 Curtin students logged into OASIS more than 250,000 times each week

55 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Do I have to use OASIS? Yes! It is a condition of enrolment that you access OASIS at least weekly, and preferably more. In 2012, students logged in at least 5 times a week (on average). Curtin delivers official communications electronically via OASIS, such as: Important Fee, Exam and Graduation information Deadline reminders Administration communications

56 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J How do I get access to OASIS? Once you are offered a place in a course that leads to, or is capable of leading to, an award at Curtin you will automatically have access to OASIS You retain access as an enrolled student unless you are terminated, withdraw or defer – in which case you lose access after 45 days After you complete your course, you retain access for life!

57 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J How do I log in? Go to http://oasis.curtin.edu.au orhttp://oasis.curtin.edu.au

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59 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J

60 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J

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62 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J eStudent Easy access to help on every screen Links to contextual help provided on the page itself (these links to detailed help allowed for much less instructional text on screen) http://oasis.curtin.edu.au/help/estudent/

63 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J eStudent Help opens in new window

64 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Alert

65 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J OASIS Central counters are located at Abacus Labs in the following locations on Bentley Campus: Building 303 - ground floor Building 408 - ground floor Building 501 - ground floor Call OASIS Central - 9266 1222 Opening hours: 9am - 9pm weekdays (9am – 5pm during Semester breaks) 1pm - 5pm weekends Closed New Years Day, Australia Day, Good Friday, Easter Monday, ANZAC Day, Christmas Day, Boxing Day and New Years Eve Need help?

66 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Need help?

67 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J The Practical Side of Mentoring Real Life Scenarios Your Introduction Tour Itinerary & Tips First Information for Mentees Mentee Responses

68 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Activity Real Life Scenarios 1.Each group gets all scenarios 2.Think and discuss: What are the problems the new student is facing? How would you help? Which support service/s would you direct them to (if necessary)? 3.Feedback to the whole group

69 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Activity: Mentor Introduction and tour 1. Practice your introduction with fellow mentors – you may want to think about an icebreaker to use with mentees 2. Plan out your mentor tour

70 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Name Explain my role as a Mentor and WHY I am a Mentor – role boundaries Ask them to respond to your emails/Facebook – check they have understood how to access their emails and how often they must do it (5 days) Explain some interesting things about myself and my life Explain my passions and interests – in particular my course of study Explain what I can do and assist with etc. The people that you see now will be your colleagues/networks throughout your time at Curtin and beyond – make connections, respond to emails Quick Tips – like best places to eat on a budget, Lost on Campus Phone App, hardest units to watch out for Computing help & OASIS Login – show them how to get their emails Hand out bookmarks! Your Introduction

71 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Tour Itinerary Tour Ideas Computer lab login to OASIS & get emails START & Housing (Building 103) Student Central and FSSOCurtin Stadium – where EXAMS are held!! Library (meeting rooms, facilities, computers etc) Closest computer labs, common rooms & microwave Counselling & Health ServicesBuilding 303 Curtin Careers, Curtin Volunteers & AIESEC ATMs, Bankwest, Uni CreditElizabeth Jolley and other Lecture theatres your School uses BookshopBuilding 101 – Student Central Various faculty areas (CBS Comm Skill Cr) Chemistry Precinct Tour Ideas Guild Precinct The Tav Second-hand bookshop Chemist, hairdresser, etc. Printing Stationery (The Spot) Eating outlets on Campus and nearby Main Cafe Georges Angazzi Bookmark Cafe Vege Patch Ambrosia Karrawarra across the road Where would be best to take your new students on a tour during Orientation or in week 1? NOTE: Free iPhone App Safe Zone NOTE: Free iPhone App Lost on Campus ORIENTATION Finish Tour at Chill out Zone to meet SWBA Catch the entertainment daily from 12-2pm

72 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J How to Run a Good Tour Clear instructions to begin, overview of tour SLOW DOWN WAIT for your group to assemble with you BEFORE you speak Speak loudly and clearly (new internationals might be struggling with Aussie accent) Give time for questions at each stop Make sure they get water if its hot! Dont leave anyone behind Be confident and assertive – you only have a short time Try to remember names Be clear about what happens next – where do they go after the tour? (Dont leave them hanging!)

73 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J First Information to Tell Mentees 1.Your introduction, role boundaries etc. 2.Get their best email address/mobile number & give them your bookmark 3.Check they have ID cards – make sure they know how if not 4.Building Numbers- ie. 405.201 Means Building 405, Room 201 means second floor 5.Take them on your tour – include computer lab login, OASIS (esp Start Up), check email, Blackboard, brief overview of UniLife website, Guild, START etc., FSSO 6.Remind them that university involves self-directed learning 7.Student Wellbeing Hotline 1800 244 043 8.Parking, Buses, Courtesy Bus, Public Transport - SMARTRIDER 9.Sanctions (if you owe money - no results, no graduation), appeals & Guild help 10.Remind them to TALK to staff if they need to! Academics are there to help! 11.Non smoking campus

74 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J www.mentoring.curtin.edu.au Mentee contact details sheet Tips, hints and information Mentor Handy Guide Professional Development Seminar Recruitment information Expression of Interest Forms Name some support services? Where can you find them? Name some support services? Where can you find them? www.unilife.curtin.edu.au

75 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Would you like to be mentored? NEXT STEP Mentor Program Curtin Careers Centre and Alumni Career mentoring for senior students Matched to a Curtin alumni (or friend) with same or similar degree & at least 3 years industry experience 6 month program (about 8 contact hours) One:one matching Perth based and international mentors nextstep.curtin.edu.au

76 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Final Reminder – to do Training Sign mentor agreement Take part in your Schools orientation where required Communicate at least fortnightly with mentees Offer to meet up with them occasionally Attend a couple of meetings with School Mentor Coordinator Complete evaluation of your mentoring experience Collect your certificate and voucher!

77 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Final Reminder - remember Send students to support services if you cant help Communicate regularly, for entire semester, regardless of response Remember role boundaries This is about your mentees making friends and feeling comfortable too! Your effectiveness is NOT measured by the amount of response from mentees – its measured by you being there just in case Read emails from me and your School Coordinator ENJOY THE EXPERIENCE!

78 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J We wish you all the best for your semester! A HUGE Thank You! Any questions about Orientation or Mentoring?

79 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Orientation Information/Meetings SchoolContact PersonOrientati on Info Meeting or Info re. Orientation Duties CBSSam CobbMeetingToday after training stay here - 104.101 NursingLiz Conroy SoDAJackie Raphael Sarah Norman-Brown MeetingTuesday 30 July at 10am in 202:128 FashionIoannis MichaloudisMeetingMeet in 202:131 straight after training EngineeringDeborah FukuyamaEmailSee Ebonee Registered NursingJulie RobertsonEmailExpect an email from Julie Actuarial ScienceKevin BowmanEmailSee Ebonee URPJake SchapperEmailTuesday 30 th July 10am 201.507 See Kate Public HealthAnn Firth and Jun ChihEmailSee Ebonee GEM NursingLiz ConroyEmailMeet Liz on Monday 29 th July at 1pm 405:201

80 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Any Queries If a mentor or mentee has any concerns and you are not sure how to help, make contact with… Your School Mentor Program Coordinator Ebonee Lynch /Kate Gresham START Mentor Program Coordinators Building 103 9266 9843 / 92669822 mentoring@curtin.edu.au Student Wellbeing Services/START 1800 244 043 or start@curtin.edu.austart@curtin.edu.au unilife.curtin.edu.au – go there, find a service

81 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Orientation Preparation CBS Mentors July 2013

82 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J CBS Orientation Key Details Monday 29 July Elizabeth Jolley – Building 210 New to CBS Undergraduate students CBS Mentors – Orientation Preparation

83 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J CBS Mentors – Orientation Preparation CBS Orientation – Running Order

84 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J CBS Orientation Your Role at Orientation Meet Jacqui outside Elizabeth Jolley at 10.30am Mentors required from 10.30am – 12.30pm Please wear all black (or dark) clothing if possible Provided with lanyards on the day which identify you as a CBS Mentor A friendly face to new CBS students Discussion facilitator CBS Mentors – Orientation Preparation

85 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J CBS Orientation Mentee Allocation Mentees will be allocated at random on Orientation due to the sheer number of new CBS students Seating in Elizabeth Jolley will determine the groups for Orientation There will be allocated seating for mentors, student and staff At the end of presentations, mentors will be asked to stand, and row by row will lead a group of students out of the theatre Once outside, please sit down with your mentees and commence introducing yourself Pizza will be brought over to your group CBS Mentors – Orientation Preparation

86 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Footer text - slideshow title

87 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J CBS Orientation Student Questions If youre unsure how to answer a student question, be honest and let them know youll find out for them or direct them to who they can speak to. CBS Mentors – Orientation Preparation

88 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J CBS Orientation After Orientation Mentees allocated to each mentor via email from Jacqui at the end of Orientation week. Besides mentee list from Jacqui & CBS get together information throughout semester, all other official communication coming from Kate Gresham and Ebonee Lynch, Mentor Program Coordinators. CBS Mentors – Orientation Preparation

89 Curtin University is a trademark of Curtin University of Technology CRICOS Provider Code 00301J Thank you! Your role at the CBS Orientation session is one of the most important. For most, you will be the first current CBS student they will meet. The faces of CBS! A BIG THANK YOU! CBS Mentors – Orientation Preparation


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