Presentation on theme: "Total Revenue Management and Billing solution for Power Utilities."— Presentation transcript:
1Total Revenue Management and Billing solution for Power Utilities. A presentationFromNSOFT(India) Services Pvt. Ltd. Bangalore
2About NSOFT(India) An ISO 9001-2000 Software solution Company In operation since 1996.In the Total Revenue Management Services since 1998.In the Power sector since 1999.Working on CMMi level 4 certification.
3Experience Utility Revenue Management Expertise in handling Water Supply Utilities.Expertise in Handling Power Utility Companies.Expertise in handling the Financial Accounting and works management for Utility Companies.
4Experience Contd...Implemented across 100 sub divisions in Karnataka. Total coverage across 5 utility companies covering 53 lakh consumers.Implemented in Gujarat in two utilities and carrying out Live billing across 2.9 lakh consumers in 23 sub divisions.Implementation in Progress in Allahabad for 1.75 lakh consumers.
5Total Revenue Management Complete Digitisation of the consumer and Utility Data.Building this data on a Geographical Information System platform.Decentralised – On the spot billing through Hand held devices.Bill Collection – On the spot or through different mechanisms of collection.
6Security FeaturesBuilt in workflow with security features built in to prevent any manipulation of data.Data flows through n-tiered workflow layers with users given role based permissions to create/access / approve transactions.All access to backend database completely cut-off and modifications allowed through transactions which are logged to facilitate audit trail tracking.
7Integration of data on a Web Server through dedicated communication channels. Preparation of MIS Reports and also reports to monitor the day to day work.Integration of Revenue Management with enterprise level Project accounting system.
8Capability of the software Architecture of SoftwareThe software is available in both the Client Server and Web enabled platforms.The software addresses the complete needs of the Revenue Management for the utility companies.The scope coversMaintaining the Consumer ledgersBilling data preparation on a daily basis.Revenue Collection monitoring.
9Data Downloading to Spot Billing Machine Bill Data Uploading From SBM Architecture DiagramDial up /Leased Lines connectivityCash CounterCash CounterSection Office/ SDO / DOData Downloading to Spot Billing MachineData ReceiveData SendingCash CounterMeter ReaderBill Data Uploading From SBMSpot Billing Machine (SBM)Generating the BillsGenerating the ReceiptsTaking the Complaints & Issuing the AcknowledgmentCustomer’s Site
10Data Downloading to Spot Billing Machine Bill Data Uploading From SBM Wide Area Connectivity (Leased Lines / Internet etc- Data AggregationSDO/DO/CO/HOSDO / Section Office 1SDO 2 / Section Office 2SDO 3 / Section Office 3Data ReceiveData SendingData Downloading to Spot Billing MachineCashCntrSpot Billing Machine (SBM)Bill Data Uploading From SBMMeter ReaderGenerating the BillsGenerating the ReceiptsTaking the Complaints & Issuing the AcknowledgmentCustomer’s Site
11Enterprise-wide Data Integration NSOFTHO/Central Data warehouseMIS systemEnterprise Integration (Uploads all transactional data)Office-Datalink(Extracts data / Integrates Master Data )Office-Datalink(Extracts /Integrates Master data)Section Officea) LT Billingb) Collectionc) MIS Reportsd) Fin.Accountse) Customer Mgt.SDO/DO/ERO/COa) HT Billingb) Collectionc) MIS Reportsd) Fin. Accountse) Customer Mgt.MIS Data forBillingCollectionMeters etc.
43Capability of the software Integration of collection with the Demand on a daily basis.Integration of data from multiple locations to a central database.Facility to produce the Daily Demand Collection and Balance Report for the consumer / Meter Reader / Sub Division / Division / Corporate Office.Generation of reports relating to Revenue Management and Presentation of the Reports on the Web for authorised consumers / Utility Staff.Energy Auditing Transformer Center wise.
44Physical Architecture For Billing- Proposed. The consumer master should reside at the local billing center.The collections should be updated to the billing center on a daily basis.The consumers data is kept current and helps in Complaint Management.The billed consumers tour plan is made.The Meter Reader will walk across the consumers houses and generate the bills through Spot Billing Machines
45Validation of consumers Bar-coding of the Meters with a combination of Meter Serial Numbers / Consumer Numbers.Labels [ Polyester ] are fixed to the meters by our staff.Bar-code Reader equipped SBM’s.The input is restricted to the I R entry.Reduced InputsAccurate consumer identification.This facilitates Meter management Info reconciliation with the Consumer Numbers.
46Bar-Code Printing on the Bill The bill generated through the SBM’s can have a bar-code printed for use in Cash Counters.The Vertical bar-code will have 20 characters on Code 128 C standard.11 Characters – Consumer number8 Characters – Amount [ Max of 9.99 lakhs]
47The data is downloaded at the sub division office in to the server. In Web enabled platform the data is updated to a central server.The MIS reports are generated at the sub division.Energy auditing facilitated.
48Energy Auditing Consumers are mapped to Transformer Centers. Transformers are linked to Feeders.Consumption of the Transformer Centers are monitored through Metering.The billing cycles are re-organised to ensure that the Transformer Centers are read on the same day as the consumers linked to Transformers.
49The consumption of the Transformers are compared to the Consumers and the difference in consumption is the loss of Energy which has to be traced.This includes both the Technical as well as Commercial Losses.The spot billing machines are equipped to generate the Loss Percentages soon after the day’s meter reading is completed.
50Interface to Other Systems Interface to Geographical Information System.Interface to Enterprise wide Project and Works accounting system.Payroll maintenance
51Geographical Information System Maps created through High resolution satellite imagery like Ikonos / Cartosat / Quick bird.Accuracy of the data could be 0.60 to 1 meters.Database created on 1 : 5000 scale.Network created by physical tracking with a tracking device.
52Asset IdentificationAssets like the Feeders / Transformers are created on such network.The Poles are marked and linked to Transformers.Each of the consumer is linked to the Pole and this is carried out through the Meter Reading Devices.
53Information Extracted Identification of the Loads on the network.Identification of Transformer loading.Identification billed energy on any Transformer.Identification of the Arrears / Demand on any area / Transformer / Feeder.Identification of the Geographical features on the networkIdentification of the Voltage Regulation at various points of the network.Pictorial view gives a clear picture for a decision making.
54Project and Works accounting Creation of the projects database.Creation of the Estimates.Creation of the IndentsCreation of the purchase orders for stores.Receipt of supplies from suppliers.Issue of materials against Indents.Work Completion certificate generationAsset Creation from the projects completed.
55Generation of Financial accounts from transparent flow of transactions from various points of transactions.All reports for a Commercial Accounting system generated.Data Integrated from different sources to a centralised location.MIS reports are made available on a Unit office level to a Corporation Level.
56Payroll - Features Employee Master maintenance Configurable Salary components masterAdvances, deductions and recovery of advances maintenancePay bill generationSalary slips generationLinkage to accounts software
57Revenue Management Implementation History and results. Implemented In Bangalore Electricity Supply company since Jan 2003.Over a period of 6 months increase in Demand was 47% , from 14 crores to 24 Crores.Increase in Collection by over 30%.Billing efficiency improved to near 100%.Complaints from customers dropped to 0%.
58Current implementation Base Bangalore Electricity Supply Company – 36 sub divisions – 18 Lakh consumers.Hubli Electricity Supply Company – 37 sub divisions – 15 Lakh ConsumersMangalore Electricity Supply Company – 32 sub division – 9 lakh consumersGulbarga Electricity Supply Company – 14 sub divisions – 6 lakh consumers.C E S C , Mysore - 6 lakh consumers
59Implemented In Dakshin Gujarat Electricity Supply Company – For 1 Implemented In Dakshin Gujarat Electricity Supply Company – For 1.5 lakh consumers.Implemented In Madhiya Gujarat Electricity Supply Company – For 1.4 lakh consumers.Implementation in progress in Allahabad – 1.75 lakh consumers.
60What is the responsibility of the solution provider Solution provider will implementThe hardware [ Computers + Spot Billing Machines ] required for the implementation.The software will be totally customised to the requirements of the Electricity Board.Manpower to implement the software will be deployed.Stationery required for the implementation will be provided.The electricity Board will provideSpace / Furniture [ minimal] and Power required for the implementation. It will also provide high speed Internet connectivity for information exchange.An implementation monitoring team.
61Advantages of the solution Proposed The solution provider carries extensive experience in implementing such solutions in Utility undertakings.The solution proved over the last 5 years in Karnataka and over 18 months in Gujarat.Very easy adaptation to the new requirements due to a flexible software design.
62Extensive MIS Reports.The tangible benefits areIncrease in the DemandImprovement in the CollectionReduction of staff requirement to monitor the software implementation [ Average of 5 persons to handle a consumer base of 50000].Realisation [ after implementation] per consumer per month – approximately – 100 Rs per consumer.
63Intangible BenefitsImproved Consumer satisfactionReduced consumer visits to the utility Office.More checks on the departmental staff due to the transparency built in the software.Immediate availability of data to senior officers to enable taking appropriate decisions.
64Cost – Benefit Analysis An Average Cost to Benefit ratio will of the order of 20
65Our StrengthsWe understand the customer’s requirements and customise to their requirements.Ready In-House developed software implemented on the State of the Art Technology.Expertise in handling and supporting implementations in Urban and Rural Areas.Support center at Bangalore supporting nearly 130 discrete sites for implementation. All over Internet.Implementation Turnaround cycle minimum.