1. Copyright Notice Copyright 2006, Temple University. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. TECH Center Features & Resources

3. TECH Overview General-use labs Breakout rooms Specialty labs Internet Lounge Social spaces Help Desk Faculty Wing Welcome Center

4. TECH Systems 600+ desktops 100 laptops 150+ software Gigabit network Specialty labs: Video editing Graphics Music composition Software Development

5. TECH Systems Dell Optiplex & Precision PCs, Latitude laptops Apple iMacs, G5s, and PowerBooks AMX control systems Internet Security Systems (ISS) Bluecoat proxy servers

6. TECH Services Open 24 hours, Sunday through Friday, plus Saturday hours 400-page free laser printing quota Desktop login with MyBackpack Ask a Librarian service

7. TECH Services Quiet Labs Large format scanners, plotters, and color printing Laptop-friendly furniture 30+ flat-screen wall displays

8. Physical Security Round-the-clock security guards ID swipe system with photo response Security videos at guard station Security cameras with DVR Cable locks for desktops Lockers and cameras for laptops Close relationship with police

9. Systems Security Fortres desktop security Symantec Sygate Symantec antivirus Samba authentication Computrace

10. Social Spaces and Student Life Starbucks Café Social spaces and lounges throughout Internet lounge TV to the desktop Student radio station

11. Vending Machine A surprise hit; not snacks, but… Headphones for audio jacks Flash drives Other computer supplies School supplies Personal care items Run by campus bookstore

12. Help Desk Open 24 hours After 10pm, Help Desk staff moves to lab area Walk-in area Call center Over 80,000 calls annually PC Clinic

13. Faculty Wing Instructional Support Center Teaching and Learning Center Presentation room Breakout room Lounge

14. Welcome Center For prospective students Run by Admissions 100-seat auditorium All campus tours start here

15. Opening Results

16. If we build it, will they come?

17. They came – …to the tune of 6,000+ visits per day …420,000 in the first semester …closing in on one million visits before years end

18. Lessons Learned The Hits and the Misses

19. The Hits… Quickly became a new hub of campus social life Students adopted as hot spot Thousands of visits per day, and hundreds all night Great recruitment tool

20. The Hits… Breakout rooms booked until 3am 76% rise in Help Desk walk-ins Quiet lab extremely popular Internet Lounge a hit Music & video labs have high usage #1 Starbucks in Philadelphia area

21. The Misses… Overwhelmed with video lab support Added video support specialists Software Development lab… Sandbox wasnt enough Recofigured lab Language lab largely unused…Quiet Lab too popular? Moved language software to general lab and used space for second quiet lab.

22. Continuous Improvement Process: Center built for flexibility Regularly solicit student feedback Act on change… immediately, whenever possible Expect and encourage constant change…NOT a static project

23. Trend or Fluke? Implications for other institutions

24. Back to the Future? At a time when many universities are decentralizing/closing labs or mandating laptop ownership, weve opened a mega-scale computer center, ala the 1980s Is this unique to Temple, or are there trends here for all?

25. How Temple is Unique Urban setting with security concerns Large commuter population Growth of residential students outpacing growth of campus social and study space

26. Universal Lessons? Rise of the cybercafé culture Computing, work and social lives are becoming more intertwined Collaborative environments Need for overnight study space Design counts (The wow factor)

27. Universal Lessons? Computer ownership does NOT mean access to expensive software and peripherals Cross-disciplinary needs For students, is John Gages saying the network is the computer true?

28. For more information: Web: techcenter.temple.edu E-mail: techcenter@temple.edu