1. Supporting and Hosting Web- Based Learning Systems Educause 2001 Charlene Douglas – Director Kathryn Gomm - Training Manager Sharon McCarrager – Accessibility Manager SM Copyright dot.edu, 10/01. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. University of Wisconsin (UW) System Two Research Universities Eleven 4-year Universities Thirteen 2-year Colleges Extension SM

3. Goals Leverage Resources to Provide an Economy of Scale Disseminate Knowledge Through Collaboration Guaranteed Infrastructure Support Web-enhanced, Hybrid, and Online Education SM

4. Mission dot.edu SM provides educational communities with robust and up- to-date e-learning system infrastructure including technology, training, support, and instructional design to effectively apply these resources to enhance education. SM

5. Learner Management System dot.edu SM Software Training Hosting Course Management Systems Research and Development Content Development Assistance Accessibility /Universal Design Help Desk Instructional Design Consultation Project Management SM

6. Partnership Model Faculty and teaching academic staff Programs meet the needs of the partner Structured as a 3-stage implementation plan SM

7. Partnership Model Model transfers responsibility from dot.edu SM to the partners A written implementation plan is designed jointly with flexibility to meet changing needs SM

8. dot.edu SM Customers Both Research Institutions 9 of the Eleven 4-year Universities All 13 of the 2-year Colleges UW - Extension SM

9. dot.edu SM Customers Professional Development PK-12s Private Colleges & Universities Technical Colleges Campuses both inside and outside the State of Wisconsin SM

10. Customers 1999 2001 1757 SM

11. Blackboard Users SM

12. Blackboard Courses SM

13. Prometheus Users SM

14. Prometheus Courses SM

15. Customer Service, Customer Service, Customer Service Comprehensive, Easy, Scalable Services Unique Relationships and Flexible Solutions SM Why dot.edu SM Has Succeeded

16. True Collaboration and Teamwork Removal of Barriers Provide a Seamless e-learning Experience to PK-16+ Education Serving Education SM Why dot.edu SM Has Succeeded

17. Corporate Partnerships Sun Microsystems – dot.edu SM has been awarded Sun Center of Excellence status Dell Prometheus SM

18. Corporate Partnerships Blackboard WiscNet University of Wisconsin System SM

19. Lessons Learned Identity Issues Customer Support Unknowns New Products SM

20. Lessons Learned Instructional Design Measuring Capacity and Demand Students & Staffing External Funding SM

21. Conclusion Foresight and Tenacity Exceeded Expectations Seen as Leader Future – sell “concept” ITS@Wisconsin Standards/Accessibility SM