Presentation on theme: "KCPS Staff are now able to submit their own work orders for technology assistance as needed."— Presentation transcript:
KCPS Staff are now able to submit their own work orders for technology assistance as needed.
To receive timely assistance, complete the form accurately and provide as much information as possible. Be certain the correct contact information (school/building & phone number) are entered on the form. After submission, allow 48 business hours for a response from the assigned technician. If no response or communication has been received, contact the KCPS HelpDesk (firstname.lastname@example.org or ext. 7888). Staff/Faculty enter complete & accurate information Technician receives request directly & handles accordingly Problem resolved
Step 1: Double click this icon on your desktop. Step 2: If you see a window like this, enter your Windows credentials. (Same as logging into computer or email.) Step 2: If you see a window like this, click Log in using your Windows account. or
Step 4: Click Add a New Work Order to begin your request. Step 3: Note any new announcements – Work Order Priorities: Most issues will require a Standard priority. Choose responsibly.
Step 5: Complete each field accurately. Summary: Building name and brief summary Call Back Number: Automatically generated; Check for accuracy Priority: Use scale at right of screen – most will be Standard Type: Choose appropriate type Subtype: Choose appropriate subtype Category: Choose appropriate action or category **See Types/Subtypes/Categories listing if unsure. Note: Building Room/office # Phone #, with voicemail access Availability/Schedule District Tag # of item Computer name (from System properties) Details of issue Attach a document if necessary (ie. screen shot of error) Step 6: Click Submit.
Step 7: After submission, this confirmation screen will appear. Take note of the Work Order # and check information for accuracy.
From the home screen click on View my Work Orders. View and track your work orders from this screen. Click on the Work Order ID # to view details of the work order. You are then able to add a note, add an attachment, cancel the work order, or print the work order.