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KCPS Staff are now able to submit their own work orders for technology assistance as needed.

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Presentation on theme: "KCPS Staff are now able to submit their own work orders for technology assistance as needed."— Presentation transcript:

1 KCPS Staff are now able to submit their own work orders for technology assistance as needed.

2 To receive timely assistance, complete the form accurately and provide as much information as possible. Be certain the correct contact information (school/building & phone number) are entered on the form. After submission, allow 48 business hours for a response from the assigned technician. If no response or communication has been received, contact the KCPS HelpDesk or ext. 7888). Staff/Faculty enter complete & accurate information Technician receives request directly & handles accordingly Problem resolved

3 Step 1: Double click this icon on your desktop. Step 2: If you see a window like this, enter your Windows credentials. (Same as logging into computer or .) Step 2: If you see a window like this, click Log in using your Windows account. or

4 Step 4: Click Add a New Work Order to begin your request. Step 3: Note any new announcements – Work Order Priorities: Most issues will require a Standard priority. Choose responsibly.

5 Step 5: Complete each field accurately. Summary: Building name and brief summary Call Back Number: Automatically generated; Check for accuracy Priority: Use scale at right of screen – most will be Standard Type: Choose appropriate type Subtype: Choose appropriate subtype Category: Choose appropriate action or category **See Types/Subtypes/Categories listing if unsure. Note: Building Room/office # Phone #, with voic access Availability/Schedule District Tag # of item Computer name (from System properties) Details of issue Attach a document if necessary (ie. screen shot of error) Step 6: Click Submit.

6 Step 7: After submission, this confirmation screen will appear. Take note of the Work Order # and check information for accuracy.

7 From the home screen click on View my Work Orders. View and track your work orders from this screen. Click on the Work Order ID # to view details of the work order. You are then able to add a note, add an attachment, cancel the work order, or print the work order.

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