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Welcome to the Travel Help Desk Ticket System. To access the Travel Help Desk Ticket System use this url https://travelhelp.lbl.gov/ To access the Travel.

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Presentation on theme: "Welcome to the Travel Help Desk Ticket System. To access the Travel Help Desk Ticket System use this url https://travelhelp.lbl.gov/ To access the Travel."— Presentation transcript:

1 Welcome to the Travel Help Desk Ticket System

2 To access the Travel Help Desk Ticket System use this url https://travelhelp.lbl.gov/ To access the Travel Help Desk Ticket System use this url https://travelhelp.lbl.gov/ https://travelhelp.lbl.gov/ Sign in by using the Lab's LDAP user name and password Sign in by using the Lab's LDAP user name and password On the Create Help Request screen On the Create Help Request screen Choose a category best fitting the issue/question and assign priority Choose a category best fitting the issue/question and assign priority Describe the problem/ask a question in the Issue Field (be sure not to change category after you've typed your information - text will disappear) Describe the problem/ask a question in the Issue Field (be sure not to change category after you've typed your information - text will disappear) Attach documentation if necessary Attach documentation if necessary If submitting help request for someone else lookup and click the appropriate name from the list If submitting help request for someone else lookup and click the appropriate name from the list Choose priority to be applied and form of contact Choose priority to be applied and form of contact Hit submit request! Hit submit request!

3 A ticket number will be generated and confirmation will be sent containing this message: A ticket number will be generated and confirmation will be sent containing this message: Your help request has been submitted to the Travel Help Request Center (# XX). To view status on this ticket, log into the Travel Help Request Center and click on the "My Ticket History" icon in the left-hand menu. Your help request has been submitted to the Travel Help Request Center (# XX). To view status on this ticket, log into the Travel Help Request Center and click on the "My Ticket History" icon in the left-hand menu. Another will generate once the Ticket Status has been updated. Another will generate once the Ticket Status has been updated. Note that the Travel Office may be requesting additional information from you through the Status Update field. Please pay attention to s containing Help Request Update (ticket #) in the subject line, as they are usually generated when additional information is needed by the Travel Office. Note that the Travel Office may be requesting additional information from you through the Status Update field. Please pay attention to s containing Help Request Update (ticket #) in the subject line, as they are usually generated when additional information is needed by the Travel Office. When replying back to the Travel Office, please use the ticket system "status update" (second tab) text box. Do not reply to the . When replying back to the Travel Office, please use the ticket system "status update" (second tab) text box. Do not reply to the . Final will be sent once ticket has been resolved. Final will be sent once ticket has been resolved. Please dont forget to fill out the Customer Service Survey once your ticket has been resolved. Please dont forget to fill out the Customer Service Survey once your ticket has been resolved. Thanks! Thanks!


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