1. Driving New & Repeat Business With NAPA Easy Pay

2. National Account Manager GE Capital
Kurt Miller
National Account Manager
GE Capital

3. Instant Consumer Financing
Attract New Customers
With 6 & 12 Month No Interest In Advertising
Extended financing not available with V/MC
Solidify Trusted Advisor Status
Offer more payment options
Customers more likely to have all repairs done with extended payment options
Create A Steady Stream Of Loyal Customers
Communicate with your preferred customers
NEW Quick Screen Functionality Available
Pre-Approve customers in seconds
Offer financing with confidence to all customers

4. Market Reminders All Around Us
Still A Powerful Selling Tool

5. Generate Higher Average RO Amounts
Tran Type
Minimum Purchase Needed
Transaction Rate
Per Sale
NAPA
Easy Pay Card
Increase Over Bankcard
25 Day Grace $0
2.49%
$275
10%
6 Months Financing
$199
$670
167%
12 Months Financing
$750
5.79%
$1,233 6X
$ X
Compare 6 Month Avg Sale To Your Avg Visa/MC Sale*
Compare Transaction Rate Also
*National Avg. $230

6. AutoCare Benefits Drive repeat business and increase customer loyalty
Differentiate your location from your competition
Easy Pay card embossed with YOUR store name
Increases average repair order sale amounts
Affordable cost of credit
Multiple processing solutions Online or Terminal
Instant credit approval process takes only seconds
Revolving lines up to $5000 today and for additional service needs
$10 Monthly Access Fee for NEW AutoCare Centers enrolled after March ‘11
Online processing, training, program materials included. Free for the 1st 90 Days
No minimums
NEW QUICKSCREEN Process included

7. Cardholder Customer Benefits
No Annual Fee
NAPA – Easy Pay Card in customers wallet
Peace of Mind Warranty to 36/36 when made on Easy Pay
Instant credit approval of applications in seconds
Increased purchasing power with new line of credit
Frees up bankcards for other purchases
Extended financing makes repairs affordable
Low monthly payments gives customer flexibility
Accepted at Exxon and Mobil locations for pay at the pump
24-Hour access to account information gogecapital.com
Check balance, make payments, update information

8. Helpful Tips & Best Practices
Display
Utilize all point of sale materials provided at no extra costs
Customers see the message and starts the thought process
Discuss
Sell the benefits early by talking to every customer early in the sales/quote process
Remind customers of the financing option throughout the sales process
Drive
Offer customer incentives 5-10% off first purchase, Free Oil Change, others
Implement service advisor / cashier incentives
Include messages in mailings and advertising and hold phone messaging
Train ALL store personnel by leveraging GE Capital Learning Center
Order your Preferred Customer List in the GE Capital Business Center

9. Maximize Approval Rates
Offer early in the sales process before work is completed
Offer program to everybody, including estimates
Review application for completeness and accuracy
Not “Last Chance” Financing
Let our “Silent Salesman” work for you. Display POS materials
More applications = More approvals
Leverage NEW QUICKSCREEN Functionality
MUST have Business Center log in and compliance training

10. NEW Quick Screen Pre-Approval Process
Perfect for Automotive Tire & Repair
But you MUST:
Be Business Center Savvy
Integrate into your sales process
Discretely gather customer name/address
Talk to customers who are pre-approved
Record customer decisions

11. NEW Quick Screen Pre-Approval Process
Choosing Full Application
Enter ALL customer information, check IDs as normal, print, customer signs, submit
Receive approval, get account number, save application
Run Sale
CARCAREONE

12. Full Application Data Entry Page

13. Choose Applications – Full or Quick Screen
Choosing Pre-Approval
Enter Name and Address then submit
Receive pre-approval Authorization # IF customer is approved
Inform customer of pre-approval, gain acceptance, record response
Proceed to Full App Data Entry following Pre-Approval Auth # through completion
IF customer not pre-approved, no notice necessary – Can still submit full application
CARCAREONE

14. Following Pre-Approval Auth# CRITICAL
Choosing Pre-Approval
Enter Name and Address then submit
Receive pre-approval Authorization # IF customer is approved
Inform customer of pre-approval, gain acceptance, record response
Proceed to Full App Data Entry following Pre-Approval Auth # through completion
IF customer not pre-approved, no notice necessary – Can still submit full application

15. Get Authorization # AND Offer To Customer
Follow the process all the way through including customer response
If customer declines offer, indicate so, submit
MUST record Pre-Approval
Auth # and customer response

16. Following Pre-Approval Auth# CRITICAL
Follow the process
Application Full Data Entry now to build the account
Following Pre-Approval Auth # CRITICAL

17. Complete Your Transaction
Account Approved !
Run Your Sale!

18. Enabling Quick Screen Functionality
Select Administration
Choose My Profile
Check box for Quick Screen under Applications
Log out to reset, Log In, proceed

19. “Would you like to use your Easy Pay Card Today?”
Quick Screen Summary
Log into Business Center
Change administrative profile, selecting Quick Screen
Enter customer name and address discretely
Make customers A FIRM OFFER OF CREDIT
Record customer response
Follow Pre-Approval Auth # all the way through
Complete Full Data Entry
Get account number
Process sale
“Would you like to use your Easy Pay Card Today?”

20. Display Free Point of Sale Materials
Table Tent
Reminder Card
Window Cling
Counter Brochure
Counter Mat
Wall Poster
Order Materials in Business Center

21. More information at NAPAAutoCare.com
Updated!
New Look
Easy to Navigate
Links to:
Dealer Enroll App
Consumer App
Business Center
Training
Materials
NAPA Insights
Program of the Month March ’13
Insights Video

22. Contact Us Today Existing Dealer Support 1-800-333-1082
New Dealer Enrollment
Processing, Supplies
Training, SupportBusiness
gogecapital.com
Visit Learning Center
gogecapital.com/learningcenter

23. Thank You!