1. Sanitary Inspector/Engineer Learning Module For Swachh City- Swachh Bharat app Android Play store - SBM Engineer App

2. Getting started Welcome to the Swachh City- Swachh Bharat app: A step towards making India cleaner and healthier: Download the app: 1) An SMS will be sent to your phone with the link to the app. Click on the link, and download the app Or, 2) An app downloadable link will be provided to you. Clicking on the link will take you to the Google Play Store. Download the app

3. Get registered: Open the app Choose preferred language: The first step is to choose your preferred language You can choose from eight different language

4. Number verification After choosing your preferred language, enter your mobile number. An One Time Password (OTP) will be sent to the registered mobile number. The OTP will automatically be selected from your message inbox.

5. OTP The OTP gets automatically recognized, if the user is using the mobile number they have provided. In case the phone doesn’t recognize OTP, try pressing the Resend code button. Also, ensure the number provided is the same as the mobile number you are using currently. If the mobile number used for verification is not yours or a different mobile number is used, you will have to manually type in the OTP by referring to the message that will get delivered on to the registered mobile number.

6. Option 2: Registering Yourself If you are an Engineer and want to register yourself, you will be asked to you will be asked to verify your mobile number. If your mobile number is not recognized, you will be asked to fill in other details for registration purposes. Similarly, if you type in a mobile number that is not recognized, you will be asked to fill in other details. Click continue.

7. Option 2: Registering yourself The next page is registration page, please fill in the following details. Click on the request tab, to send the details to the concerned authorities. The authorities will get back to you on the status of your registration. On clicking close button, the app will close. You will be contacted by the concerned authorities via email and the link to the app will be sent.

8. Complaints listing page: You are now registered. You will now be taken to the complaints listing page. All complaints which are unassigned to any sanitary inspector/engineer will be displayed on the home page by default. The page will have the following: 1)Filter drop down box 2)In-App notification button (Bell) 3)Complaints and its corresponding status (On-the-job, Resolved, Rejected) 4)Change status drop down box 5)Comments button 6)Smileys, and Vote ups for Resolved complaints The following slides will explain these points in detail.

9. Some Important features to remember Search Filter Box Left Menu Bar In App Notifications

10. Filter box: The Filter box categorizes complaints into seven categories: a)Un-assigned: All complaints which are not assigned to any sanitary inspector/engineer b)All Complaints: Complaints assigned to you c)High Priority Complaints: These complaints will be mentioned as high priority by the agency. d) On The Job Complaints: The status on these complaints has been changed by you or the agency. Also indicates the complaints you are currently working on. e) Re open complaints: Will be re-opened by the citizen if dissatisfied with the resolution. Only resolved complaints can be re-opened. f) Resolved: Once a complaint has been solved, you or the citizen can close the complaint by changing the status to ‘Resolved’. g) Rejected: Complaints rejected by you.

12. In App Notification: The bell on the right side indicates the number of unread notifications. Once you click on the bell, it will take you to the notification page. When you click on the double ticks, all the unread notification converts into read messages. And, if you want to see previous notifications, click previously read button on the bottom of the screen.

13. Left Menu All the items in the filter drop down box are also displayed here. Other than that, it also has: a)Rate us on Playstore: This rating will help the developers understand if you are happy, satisfied or dissatisfied with the app. b)Report a bug: In case you are having issues in using the app, you bring the problems to the attention of the developer by reporting a bug. This will help developers improve the app for hassle-free using. c)Log out button: clicking this button will log you out of the app.

14. Complaints page (explained) Click the filter drop down box on top of the page, below Swachh Bharat and click on All Complaints. The page will display the complaints assigned to you. Change Status: On viewing the complaint details, the first step is to see if the complaint’s status is open or re-open. If it is an open or re-open complaint, you can change the status to On-The-Job or Reject. The colour of the current status of the complaint (Displayed next to the name of the complainant) and Change Status drop down below the complaint will always be the same. On-The-Job: indicates you have taken up the complaint. Reject: You have rejected the complaint.

16. Alert Pop Up Once you have clicked on Change Status, an alert box will pop up. It will alert you that you are about to change the status of the complaint. Please click OK. It will then take you to the Comments Section. Please type the reasons for changing the status. For e.g. when you are changing the status from “Open” to “On the Job” you can write “I will now be working on this job.” You could also add pictures while changing the status by clicking the camera button on the left bottom side of the screen. (Optional) You can either take a picture and upload it or choose a picture from the gallery. Please remember, while changing the status to Resolved, a picture is mandatory.

17. Citizen notification: Once you change the status of the complaint, the complainant (Citizen) will get a push notification regarding status change done by you on their complaints. The notification will also be stored in app notification of the citizen app.

18. On the Job Complaints Click on the On the Job complaint. Along with the picture, the page will display the description of the complaint. (This detail screen is same for all the complaints, regardless of the status of the complaint). The small arrow shows the route from current location to the location of the complaint. And, the left locate button locates the complaint on the google map. It will also display a comment section which will display three comments at a time. To see more you can click on Load More button as well.

19. Status: There are a few things you must know with regard to status. 1) Open/Reopen : For open complaints, the only status that you can give is On-the-job and rejected. 2) On-the-Job: For On-the-job complaints you can put only two status, Resolved and Rejected.

20. Resolved Complaint: After resolving the complaint, you have to change the status to Resolved. Just click on the change status button and choose Resolved option. On resolving the complaint, you have to post the picture of the complaint that you have solved along with a comment indicating that the issue has been solved. You cannot change the status to resolved without uploading the resolved picture of the complaint. The complaint will now move to resolved section along with smileys. You wont see it in On-The-Job section. Once Resolved, feedback form in form of smileys will be displayed.

21. Resolved notification Once you have solved the complaint, the citizen will get a notification saying that the complaint has been resolved.

22. Re-open Complaints: On receiving a notification on the status of their complaint, the citizen has the option to re-open the complaint, if they are not happy with the resolution.

23. Re-open complaints Once the complaint is re-opened, you will receive an in app notification (that will reflect only when you open the app). On receiving the notification, you can directly go to the complaint by clicking on the notification. Or, you can visit the left menu and click on re-open complaints. The re-opened complaint will sit on the top. You can change the status to either On-The-Job or Reject. Once you have changed it to On-The-Job again, follow the procedure as before.

24. Rejected complaints On being assigned a complaint, you can reject the complaint. You can reject a re-opened complaint and on the job complaint Some of the reason for the rejection can be; 1)The details of the complaint, like the location, picture, or the complaint itself, is not clear 2) The complaint doesn’t belong to your ward, Or, other reasons.

25. Phone requirements This app is only available on Android phones. If you do not have an Android phone, the same features and procedures are available through the website, which can be accessed through any mobile internet browser.

26. Helpline number : 9243090070 Email – swachhbharat@Janaagraha.org

27. Thank you!