1. IT Stakeholder MeetingMay 9, 2016114 Mt. Auburn St. Room 406 Harvard Phone Service Overview & Demonstration Telephone Replacement Program susan_delellis@harvard.edu phone.harvard.edu

2. Program Overview Harvard Phone will replace Harvard’s legacy telephony service and provide modern, flexible, easy- to-use, communications tools with self service portals and support for mobility 2 Harvard Phone @24,000 admin/faculty phones Student, fax, emergency, elevator, call center lines remain on legacy service Voice-Over-IP cloud based Verizon offering, powered by Cisco Implementation & Training services Focus on communications and outreach Program Scope Desk phones, soft phones, cell phones Support for BYOP Desktop video and Web conferencing (phase II) End user & Admin self service portals Services Offered Reduce legacy infrastructure & lines Offer simple service packages Empower schools and users w/self- service tools Simplify provisioning & billing models University cost savings over time Goals & Objectives

3. Harvard Phone Program Current State Program planned conversions Feb, 2016 through Feb, 2018 for approx. 23,000 lines Product development nearing completion Platform build, service offerings, operations model, provisioning systems Policy development and vetting complete Security, E911 Early adopter and Early Action sites (Libraries) deployed @ 700 phones with dial-tone only service Communicating to schools with planned FY ‘17 conversions FAS, SEAS, DIV, GSD, HKS, HLS, Central Admin Developing billing conversion options for FY ‘17 conversions Tub level billing Please visit phone.harvard.eduphone.harvard.edu Harvard Phone 3

4. Desk Sets phone.harvard.edu

5. Desk Set Options Basic Service Bundle Cisco 3905 Desk Set  Single line set  Speakerphone  10/100Mbps data interface Office Service Bundle Cisco 7841 Desk Set  Multi-line set (4)  Speakerphone & Directory  GigE data interface  Speed Dials 5 Harvard Phone 3905 Desk Set 7841 Desk Set

6. Desk Set Options - Specialized Call Coverage Bundle Cisco 8851 Desk Set w/Side Car(s)  Admin coverage up to 41 lines  Speakerphone & Directory  GigE data interface Conference Room Bundle Cisco 8831 Conference Set  For larger conference rooms  Distributed microphones  High Quality speaker 6 Harvard Phone 8851 Desk Set 8831 Conference Set

7. Harvard Phone Jabber Soft Phone and Self-Service Portal

8. What is Jabber? Soft phone Incoming and outgoing calls from your Harvard telephone #; uses the Harvard dial plan and Harvard directory Client app For laptops, iPads, smartphones Desktop video & chat Simple visual and textual communications Access Telepresence sessions from your desktop Supports SIP URI dialing 8 Harvard Phone

9. Getting Started with Jabber Requires Office or Jabber-Only Service Bundle Download the app from iTunes, Play Store or phone.harvard.edu phone.harvard.edu Login using HarvardKey Be sure to claim your HarvardKey http://iam.harvard.edu/harvardkey http://iam.harvard.edu/harvardkey Customize your settings Add contacts, photo, default behaviors 9 Harvard Phone

10. Headsets or adjunct devices are recommended for use w/Jabber – See phone.harvard.edu for a list of devices; order through GovConnect/HCOMphone.harvard.edu Jabber over Wi-Fi and Cellular Data – Jabber uses the data network for voice calls – Jabber use over carrier Cellular Data plans increases data usage and may increase data costs – We recommend using Jabber over Wi-Fi networks where available – Performance and quality of Jabber calls over Wi-Fi and Cellular Data networks vary Emergency dialing is not supported on Jabber clients – Do not dial 911 from Jabber Soft Phone 10 Jabber Soft Phone Use Harvard Phone

11. Getting Started – Logging in – Status/Availability – Menu & Customizing Options Let’s communicate – Contacts and Chat – Voice Calls – Voicemail 11 Jabber Demonstration Harvard Phone

12. Jabber Questions? https://phone.harvard.edu

13. Harvard Phone End User Self-Service Portal phone.harvard.edu/selfservice

14. What is the Self-service Portal? Web-based end user portal: phone.harvard.edu/selfservicephone.harvard.edu/selfservice Available with all Harvard Phone Service Bundles for end user initiated feature changes Most Commonly used to: Reset Voicemail PIN, call forward calls, set speed dials and simultaneous ring 14 Harvard Phone

15. Getting Started with the Self-Service Portal Supported on all browsers phone.harvard.edu/selfservicephone.harvard.edu/selfservice from Harvard Campus networks (office or Wi-Fi), or non- Harvard campus networks via VPN Login using HarvardKey Be sure to claim your HarvardKey http://iam.harvard.edu/harvardkey http://iam.harvard.edu/harvardkey Note: HarvardKey is case sensitive Self-Care Portal is for personal use Per University Security policy please do not share login credentials 15 Harvard Phone

16. Getting Started – Logging in – Menus Options and Capabilities – My Information – Change VoiceMail PIN – Call Forwarding – Speed Dials – Simultaneous ring 16 Self-Care Portal Demonstration Harvard Phone phone.harvard.edu/selfservice

17. Harvard Phone Program Website: https://phone.harvard.eduhttps://phone.harvard.edu Harvard Phone Self-Service Portal: https://phone.harvard.edu/selfservicehttps://phone.harvard.edu/selfservice Jabber and Phone Getting Started and User Guides: https://phone.harvard.eduhttps://phone.harvard.edu Jabber client download for Windows/MAC laptops: TBD from your local IT Support Jabber client download for IPhone/IPad: https://itunes.apple.com/us/app/cisco- jabber/id467192391?mt=8https://itunes.apple.com/us/app/cisco- jabber/id467192391?mt=8 Jabber client download for Samsung/Android devices: https://play.google.com/store/apps/details?id=com.cisco.im https://play.google.com/store/apps/details?id=com.cisco.im 17 Harvard Phone Quick Sheet Information Harvard Phone

18. Harvard Phone Questions? For more information visit: www. phone.harvard.edu