1. Harvard Phone Service Packages v7.0 Service Bundle Voicemail End User Feature Portal Supports > 1 line On-line Phone Directory Single Number Reach Supports > 1 Device Soft Phone Client laptop Soft Smartphone Mobile Client Supports up to 10 Devices Basic XX OfficeXXXXX XXXX 1

2. Harvard Phone Primary Service Bundles v7.0 Harvard Phone Service Offering User RequirementsSample Use CaseService Device Type BasicPublic space or areas with very basic telephony needs. Speakerphone included. Open areas, hallways, small conference rooms, low use offices, labs. Cisco 3905 OfficeUsers with moderate to high telephony needs. Choice of desk phone or softphone client on multiple devices (iPad, laptop, smartphone). Desk phone option supports 4 directory #’s and GigE desktop interface. Support for Single Number Reach (SNR) & BYOP. Traditional faculty or staff office worker; mobile or international office worker; small conference rooms; BYOP Cisco 7841 and/or Jabber Soft client 7

3. Harvard Phone Specialized Service Bundles v7.0 Harvard Phone Service Package User RequirementsSample Use CaseService Device Type Call Coverage An administrator who manages and covers phone functions for many users in his or her department. One sidecar has support for up to 23 directory numbers. An additional sidecar expands to 41 numbers. Voicemail, SNR and soft phone are included. GigE desktop interface. Power brick recommended. Administrator covering and managing phone service for up to 41 other people. Cisco 8851 w/ sidecar(s) Conference Room Larger conference rooms with interactive needs; high quality speaker phone and option for distributed microphones. Power brick recommended. Conference roomsCisco 8831 Call Center (CIC), Elevator, alarm, blue light, fax student lines, emergency, battery operated phones Services that are exempt from VoIP service at this time. These may potentially shrink over time. These services will be re-evaluated at a future time. NoneThese service types will stay on analog legacy Centrex 3