1. Y VONNE H ILSZ Yvonne Hilsz Speaker :: Trainer :: Coach +61 416 031 109 yvonne@yvonnehilsz.com www.yvonnehilsz.com Australia's Leading Female Sales and Customer Service Specialist “Yvonne's training completely transforms teams from uninspired and unmotivated to successful and driven sales teams.” Viona Young Organisational Development and Sales Capability

2. Y vonne is well known for her upbeat personality and powerful strategies on Sales, Customer Service and Money Mindset with her mission to help individuals and teams be the best they can in any market. In the often-stagnant world of corporate training, Yvonne brings light and passion with her keynotes, also teaching highly sought-after workshops and consulting for leading companies in Australia and New Zealand. Yvonne’s keynotes are typically 60 minutes long and can be customised for half day, full day and multiple day workshops. Her four key presentations are as follows.

3. Destination Inspiration Create a culture of service excellence. This keynote will give your audience: C ustomer satisfaction is not doing your business any favours, as it’s boring, bland and frankly expected. In fact customers expect excellent customer service as much as they expect their next breath to happen. If you want to stand out then your best destination is Customer Inspiration. I n this keynote Yvonne shares her insights as to what will drive your team to create a culture of inspiration that will separate you from your competition. An easy to use framework for creating the winning formula to mastering success. Knowledge of the psychology of service and what to do to improve performance. Insight as to how creativity gives better service. Strategies to making the basic brilliant. A udience Sales and Service Teams Leadership and Executive Roles Business Owners Retailers Frontline teams “Yvonne was absolutely instrumental in coaching and guiding our sales & service teams (and their leaders) towards a customer centric model that ultimately delivered a significant uplift in sales.” Joshua Griffin, HR Business Partner, The Wine Quarter 

4. A high performing team of rock stars will separate you from the rest and ensure you become the leader in your industry. Your ability to identify the cowboys in your business and learn how to build a team of rock stars is critical more than ever and will impact your bottom line dramatically. I n this enlightening keynote discover who in your team multiply sales and service, do more with less and turn lemons into lemonade and how to transform the team members who are underperforming. A udience HR Managers Sales and Service Teams Leadership and Executive Roles Business Owners Retailers O UTCOMES  “Yvonne has been one of the key people creating and supporting significant change within the sales team through her training philosophy and training methods.” Esther Westra, Sales and Service Manager, Cellarmasters  Cowboys to Rockstars Create high performing teams. This keynote will give your audience: A simple and powerful methodology to recruiting right the first time. Recognise what your people need most from you to improve sales and service results. A foundation to empower your team, radically upgrading the team culture and ability to exceed expectations.

5. Y vonne helps women become empowered feel more inspired and in control of their future. Leading women on the path to financial betterment as a Certified Money Breakthrough Coach, she will breakdown the limitations holding women back from achieving the success they desire and deserve. S tart taking your life to the next level by having certainty about what success looks like to you and how you can always be on purpose with your career choices. Yvonne’s presentation style is lively, enthusiastic and inspiring. O UTCOMES  “You inspired me and ignited my potential. I realise I can “do it all” – and do it relatively well.” Dr Sheridan Kay, CEO and Founder, Dynamic Chiropractic  A udience Women audiences. Sales and Service Teams Leadership and Executive Roles Business Owners Retailers Momentum Uplifting women to be even more. This keynote will give your audience: A pathway to creating a life that they love. Courage to step up more in business striving for better results in performance and results. Permission to earn more and upgrade your self belief. Opportunity to learn more about themselves and unlock their natural talents to feel more fulfilled.

6. C ustomers are searching for wisdom, the internet is great for gathering data….. Your sales and service team could be the expert your customers wants, however when surveyed 40% of customers feel that the retailer falls short. Up skilled sales people increase sales; with 75% of customers offered additional items purchase and the average order increasing 25%. I nvest in the right people who love what you sell and reward them. Start with teaching them the path to success and in this keynote Yvonne gives you the map to successful selling. O UTCOMES  “This has been the most beneficial session so far, very educational and I can take action with the team to immediately to improve performance.” Shaun Pevreal, Team Manager, NZWS  A udience Sales and Service Teams Leadership and Executive Roles Business Owners Retailers HR Positions 5 Star Selling In a changing retail market. This keynote will give your audience: The key steps to delivering 5 Star results. How to make the most out of your sales team by implementing a sales strategy that delivers results. Specifics on how to handle problems and really make them opportunities. Why ‘go for no’ is a winning strategy.

7. Easy to use framework for creating the winning formula to mastering success. Yvonne Hilsz Speaker :: Trainer :: Coach +61 416 031 109 yvonne@yvonnehilsz.com www.yvonnehilsz.com