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Sell! 2009 2009 Alignment with external customer planning processes What We Did Best All About Our People Win with Winning Customers Shoppers and Solutions.

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Presentation on theme: "Sell! 2009 2009 Alignment with external customer planning processes What We Did Best All About Our People Win with Winning Customers Shoppers and Solutions."— Presentation transcript:

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2 Sell! 2009

3 2009 Alignment with external customer planning processes What We Did Best All About Our People Win with Winning Customers Shoppers and Solutions

4 Frontline team Superior in-store execution Dynamic supply chain Scale and investments Seamless relationships with Nestlé product divisions

5 2011 Category & Shopper Development Center of Excellence PROJECT CATAPULT

6 2012 Deliver the Year PROJECT ELEVATE

7 2012 Operational Master Plan

8 2013

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10 PERFORMANCE SUMMARY OVERALL PERFORMANCE 2009 Business Relationships & Support Personnel Category Development / Support Consumer Marketing Support Customer Marketing / Promotional Practices Customer Service / Support Logistics & Supply Chain Management Rank: 14 of Rank: 17 of 19 Performance Monitor

11 “ We are very pleased with the level of local support we receive from NSD ” Conducts business ethically Collaborative supply chain programs Communicates company strategy clearly Provides innovative solutions & processes NSD overall rating of 3.5 is above average, but well below the 5.0 level for best in class companies. Considerable room for growth 3.5

12 CULTURE CUSTOMERSCATEGORYCAPABILITIESCONTRIBUTION CULTURE CUSTOMERS CATEGORY Customers Category Capabilities Contribution Culture

13 CULTURE CUSTOMERSCAPABILITIESCONTRIBUTION CATEGORY Lead with frozen Category Leadership

14 CULTURE CUSTOMERSCATEGORYCONTRIBUTION CAPABILITIES Vision, plan & willingness Building competencies Defining capabilities Training, coaching & monitoring Accountable

15 CULTURE CUSTOMERSCAPABILITIES CONTRIBUTION CATEGORY Grow our sales Maintain or reduce costs Develop our people

16 CAPABILITIESCUSTOMERSCONTRIBUTION CATEGORY Role of each member “How” behaviors Culture drivers CULTURE

17 Leadership Culture Courage Respect Teamwork Passion Excellence Inspires & develops individuals & teams; encourages news ways of thinking while valuing pragmatism; sets the example Acts on principles; takes responsible risks; makes decisions & moves forward; learns from mistakes; gives honest feedback; asks for help Fosters diversity of people, thoughts & styles; builds & gives trust; accepts healthy disagreement; seeks first to understand – then be understood Works collaboratively with internal & external partners; supports group decisions; encourages, enables & celebrates success; fulfills commitments Demonstrates a results-orientation; drives achievement of business objectives & mutual success with our customers; does what it takes to get the job done right Meets or exceeds high expectations; strives to be the best; seeks continuous learning & improvement cul·ture noun \ˈkəl-chər\

18 Journey toward “world class”!

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21 Resiliency Armed and ready Heart and talent Willingness and ability


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