7 Active Listening… Reflects back Rephrases and confirms Is nonjudgmental Strives to hear
8 Empathetic Listening… Is a sincere attempt to understand Pays attention to more than just words Puts the listener in the speaker’s place Imagines the speaker’s viewpoint Understands the speaker’s feelings
15 Tips on Giving Feedback 1.Be helpful 2.Find out if the recipient open to feedback. 3.Deal only with behavior that can be changed. 4.Deal with specifics, not generalities. 5.Describe behavior; do not evaluate it. 6.Describe the impact on you. 7.Use an “I” statement to accept responsibility for your own perceptions and emotions. 8.Check for understanding.
16 You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring.
17 Tips on Receiving Feedback 1.Seek out feedback. 2.Listen carefully. 3.Listen actively. 4.Listen empathetically. 5.Monitor your emotions.
18 Consider feedback to be a gift. It truly is one. For: You
19 Summary Effective listening… Is a learned skill Plays a vital role in relationships and problem solving Is active and empathetic Can turn a negative situation into a positive one Is key to giving and receiving feedback
20 Ticket Begin to Write Your Ticket Now! Your Ticket Write Up Is Due During the Second Weekend October 5, 2014