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Listening to Learn NE-II-159. Learning Objectives Become aware of how we listen Explore good listening as a communication skill Practice the skills of.

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Presentation on theme: "Listening to Learn NE-II-159. Learning Objectives Become aware of how we listen Explore good listening as a communication skill Practice the skills of."— Presentation transcript:

1 Listening to Learn NE-II-159

2 Learning Objectives Become aware of how we listen Explore good listening as a communication skill Practice the skills of active and empathetic listening Examine the relationship between listening skills and the receiving and giving of feedback NE-II-159

3 Listening is a primary means for connecting with other people. Listening provides the means to make decisions and solve problems. Not all people are good at conveying their thoughts Why is Listening a Key Skill of Leadership? NE-II-159

4 Seek first to understand then be understood Stephen CoveySeek first to understand then be understood Stephen Covey Stephen R. Covey is chairman and founder of Covey Leadership Center. He is author of The Seven Habits of Highly Effective People, with over 12 million copies sold in 32 languages. Known internationally as an author, lecturer, teacher and leadership mentor. Trained thousands of leaders in business, industry, education and government in the principles of management and leadership development. NE-II-159

5 Two Parts of Effective Listening Active Listening –Reflects back –Rephrases –No value judgments –Strives to hear the message –Looks for the main thought or idea NE-II-159

6 Two Parts of Effective Listening Active Listening Empathetic Listening –Sincere attempt to understand –Pay attention to body language, tone of voice, emotional sense –Imagine things from the speakers point of view NE-II-159

7 Effective Listening Active and Empathetic NE-II-159

8 Monitoring our Listening Level How do you respond – when you are hearing something you dont want to hear? When a speaker is angry? When you are tired or hungry? A key to effective listening is being aware of our current situation, energy level and interest. If we are upset, it may affect how we listen Being drowsy will impact our attention span What if you are chilly, hot, or late for another appointment?

9 NE-II-159 Monitoring our Listening Level What are some things you can do to help you adjust to better grasp the message of a speaker? Focus more on what is being said call time out to put on sweater, get something to eat, take care of something distracting, or let your emotions cool down. Then you can get back together under conditions more conductive to good listening. Can we control every listening situation? Often we are in situations that make communication difficult.

10 Are powerful tools for: calming adversarial situations finding solutions to problems. Good Listening Skills NE-II-159

11 Listeners should always strive to create a positive present as opposed to a negative past. NE-II-159

12 Giving and Receiving Feedback Ask questions to build rapport Use open-ended questions –Who? Why? How? Listen to their message Be aware of your body language Be aware of their body language NE-II-159

13 Tips on Giving Feedback Be helpful. Is recipient open to feedback? Deal only with changeable behaviors. Deal with specifics, not generalities. Describe the behavior; DO NOT evaluate it. Describe the impact to you. Accept your responsibility. Check understanding NE-II-159

14 Tips on Giving Feedback You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring. NE-II-159

15 Tips on Receiving Feedback Seek out feedback. Listen carefully. Listen actively. Listen empathetically. Try not to become angry or defensive. NE-II-159

16 Tips on Receiving Feedback Try not to become angry or defensive. Remember –You are not a bad person –People still like and respect you Retain perspective and context Do not discount feedback based upon the source NE-II-159

17 Consider feedback to be a gift. It truly is. Tips on Receiving Feedback NE-II-159

18 Effective Listening is a skill that each of us can learn and can constantly improve upon. Listening plays a vital role in forming relationships, developing teams, and finding solutions. The best listening is both active and empathetic. Listening can be a tool in turning a negative situation into a positive one. Listening well is an important part of both receiving and giving feedback. Summary NE-II-159


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