1. Giving and Receiving Feedback

2. Giving and Receiving Feedback
Aim of session:
To give the Manager the basic skills and knowledge to give and receive feedback in the workplace.

3. Giving and Receiving Feedback
Learning Outcomes:
At the end of this session the student will be able to:
Understand the nature and importance of feedback
Use feedback to check the effectiveness of communication

4. Giving and Receiving Feedback
Learning outcomes (cont.)
Use feedback to improve the performance of others
Use feedback to motivate individuals
Invite and accept feedback to improve own performance

5. Giving and Receiving Feedback
Feedback is:
An ongoing, continuous process
A key management tool
Aimed at an individual or a team, to inform them about the effect of their actions, and to improve performance
Done well, a motivator

6. Giving and Receiving Feedback
Positive vs. Negative Feedback:

7. Giving and Receiving Feedback
Positive Feedback:
Focuses on issues
Looks to the future
Looks for joint solutions to problems
Makes specific comments
Deals with particular situations
Communication style is friendly, open

8. Giving and Receiving Feedback
Negative Feedback:
Focuses on the person
Harks back to the past
Allocates blame
Makes generalisations
Uses words such as “always” or “never”
Communication style is aggressive/hostile

9. Giving and Receiving Feedback
A valuable experience
Seek it actively – from line manager, peers, your team
Consider carefully what has been said, ask for specific information if not given
Do not be defensive, get offended/upset

10. Giving and Receiving Feedback
Receiving Feedback (cont):
Search for opportunities when you are trying something new to receive feedback – either on your own performance, effect of something new on the team, etc.
Act promptly on feedback received to correct. Ask for help if necessary.

11. Giving and Receiving Feedback
Case study Presentation by Students

12. Giving and Receiving Feedback
Summary:
Positive feedback is a valuable experience. It can assist us to improve future performance and act as a motivational tool. It strengthens the working relationship.
Negative feedback (destructive criticism) is de-motivational and creates difficulties in future working relationships

13. Giving and Receiving Feedback
Evaluate experience