2.  in only 4-7 seconds a first impression is made  Only 7% of communication is verbal  93% of communication is nonverbal 38% is pitch and volume of the voice 55% is body movements  8 different categories

3.  study of the human use of space and distance to communicate  4 categories: Intimate 0-18 inches Personal 18 inches – 4 feet Social4 feet – 12 feet Public12 feet – 25 feet  Influenced by: Culture Age Gender Status Content of the conversation

5. ● any form of interaction involving touch ›hepatic communication – means of communicating through touching -hepatic perception – process of recognizing objects through touch -hepatic technology – is technology that interfaces with the user through the sense of touch

6.  interpretation of any movement of the body and/or it’s parts to what is being communicated  different cultures have different meanings “body language” Gestures Eye contact Facial expressions

8.  objects used to communicate information about oneself  Colors – common in healthcare and extremely important  Art  Clothing  Jewelry  Symbols  Signs  Logos/Trademarks

9.  Paralinguistics  “almost” language  Sighs  Gasps  Ouch  Oohhh  Mauh  Senses  Use of senses to obtain a message  Taste – cream soda  Hear – music to indicate end of class  See – school bus, flag, smile/frown  Smell – food burning, bug spray, perfume

10.  How we treat our time revels something about us  Influenced by culture  Business: the subordinate does not keep superior “waiting” but a boss may keep a subordinate waiting  On time = 10 minutes early  Running late = on time  Don’t care = late