1. Module 6.1 Business Travel 闵一分校 康晓苏 闵一分校 康晓苏 Success with BEC

2. Listening: Flight problems Grammar: Reported speech Reading: No card, no ticket Business topic: Business travel overview

3. aircraft Look at the following words. Flight Problems check in delay journey land luggage passenger passport pilot take off travel trip air traffic controller baggage handler boarding pass business/economy/first class flight attendant identity card return/single ticket

4. Write the correct word from exercise 1 in each space. How long does the _____________ from here to Paris take? Do you often ___________ in your job? “Have a good _________________!” I’m coming back next week, so I need a ___________ ticket. You can only take one piece of _____________ on the aeroplane. Flight Problems journey travel trip/journey return luggage

5. Listen to four air passengers talking aabout their experiences. Complete the desription with the number of the speaker (1-4). Passenger _____ was very satisfied with the service he /she received. Passenger _____ missed his/her flight because of overbooking /lateness. Passenger _____ was delayed because of a strike. Passenger _____ was delayed because of bad weather. Flight Problems 3 1 4 5

6. Listen to the passengers again. Choose the best ending for each sentence. Passenger 1 was travelling ______________________. Passenger 2 received instruction __________________________. Passenger 3 is _______________. According to Passenger 4, strikes _______________________. with one other person to wait in his hotel disabled occur regularly

7. Reported Speech Grammar: Direct speech & Reported speech When we report what people say, we usually change the verb tense. Other modal verbs, such as might, could, would and should, do not change. The past simple often stays the same. Pronouns, possessive adjectives and some time expressions also change.

8. No card, no ticket Look at the title, and can you predict what the letter is about? Read this letter to the consumer help section of an in-flight magazine. Has anything similar ever happened to you or to anyone you know? Read the letter again. Decide whether these sentences are Right or Wrong. If there is not enough information, to choose Doesn’t say.

9. No card, no ticket This is the editor’s reply. The paragraphs are in the wrong order. Put them into the correct order. Check you answers. Paragraph 1 introduces the reason for writing. Paragraph 2 gives factual information about the situation. Paragraph 3 explains the reason for the situation. Paragraph 4 gives additional information and advice. Paragraph 5 makes a concluding comment. 5 2 4 1 3

10. Module 6.2 Travel Arrangement Success with BEC

11. Vocabulary: Hotel amenities Writing: Booking enquiries & changes to flight details Listening: At the hotel Listening: Arranging business travel Speaking: Making a booking Business skills: Travel arrangement overview

12. Hotel amenities Work in pairs. Here are some amenities you can find in a hotel. Which things do you think are most useful when traveling? Why? a lift free newspapers a direct-dial telephone a jacuzzi a swimming pool room service a mini bar air conditioning an Internet connection a hair dryer a conference room conference equipment a fitness room translation services laundry service

13. Hotel amenities You are looking for a hotel to host you company’s European sales conference. Read this hotel brochure. Underline all the amenities the hotel provides. Is this a suitable hotel for the conference? restaurant state-of-the-art gym sports facilities secretarial and translation services business support 24-hour multilingual concierge service airline reservations internet broadband access direct-dial multi-line telephones with voice mail Yes, the hotel is suitable for the conference.

14. Booking enquiries You decide to contact the hotel for more information. Read the email to Paul Rogers, the hotel booking manager, and correct the five mistakes. on in is are person people the

15. At the hotel Use the prompts to write full sentences about what these hotel employees do. Look at the sentences. Which member of staff said what? Choose from the jobs in exercise 6. Match sentences in exercise 7 with sentences A-E. Listen to five conversations and check your answers to exercise 8. Listen to the conversations again and choose the best answer for each question. C B E A D C C A A C receptionist porter chambermaid waiter business centre secretary

16. Arranging business travel How do you say these times? How many different ways can you say the times? A 09.00 B 12.15 C 07.45 D 21.30 E 17.05 F 22.40

17. Arranging business travel Listen to the announcements and write the times. Announcement 1 ____________ Announcement 2 ____________ Announcement 3 ____________ Announcement 4 ____________ 7.55 8.15 23.15 7.00

18. Arranging business travel Michael Burnett has asked his secretary to book a flight from London Heathrow Airport to Paris Charles De Gaulle Airport. Read his note and look at the flight times and then decide which flights Michael could take. Possible flights are: any on Tuesday evening, or Air France at 06:40, and British Airways at 06:20, on Wednesday morning.

19. Arranging business travel Listen to Michael’s secretary calling the travel agent. Which flight does she book? Flight No. _________ Time _________ Complete the sentences with the words in the box. BA395at 06:20 book fully booked available booking passenger’s booking Listen to the conversation again and check you answers.

20. Making a booking Work in pairs. Practice making flight bookings using the information below. Student A (passenger): You want to book a flight. Student B (travel agent): Someone calls to book a flight to Paris from London.

21. Changes to flight details Homework: Complete the email from a travel agent to business clients using the information below. Write 60-80 words. Reply to the travel agent’s email stating what action you want them to take. Will you take the action your client wants you to take?

22. Success with BEC