1. Going from Print to Online and the Role of Agents Cary Bruce EBSCO Information Services Budapest, November 2005

2. 2 „Online“ Resources: Starting with Basics What are e-journals, e-packages, e-books and/or databases? How can I buy them? How can a Suscription Agency help me?

3. 3 Four types of „Online“ Resources Journal subscriptions as e-journals E-Journal packages purchased by consortia or by individual institution Databases E-book package subscriptions

4. 4 Subscribing to individual e-Journals? Subscription ModelsPrice 1.Print comes with free online100% 2.Print plus (paid) online105% – 125% 3.Online only 80% – 100% Questions to be answered before requesting a quote: single user, simultaneours users, one site, multi-site, number of FTE (faculty plus students) for site/university, core FTE, type of authentication How to buy? EBSCO as an Agent will quote the journal type as you wish and set it up for you and help you with registration if so required by the publisher.

5. 5 Buying e-journals as publisher packages Models 1.“E-on-top” 2. E-only 3. E-only with ddp print on select titles (ddp=deep discounted titles) Structure/Issues to Clarify  Institutional license or consortia  Cross access, full collection or subject collection  What kind of long-term archiving solution do you need?  Duration - Multi-year or Single year  Availability of Back files  Authentication method Words of Caution  The cost will be based on current spend in subscriptions  Non-cancellation clauses  You will not spend less; you will have access to more content

6. 6 Examples of Medical e-Packages E-Package opportunities in Hungary via EBSCO  Oxford U. Press Medical Collection (approx. 60 titles)  Karger (72 titles)  Blackwell (226 titles)  Thieme (110 online titles)  Wiley  and others like Science, Nature, Bentham, U. of Chicago Press

7. 7 Further ways of accessing e-journals Full Text Databases Good for expanding access to non-core journals. Provide wide backfile across different publishers and thereby saves document delivery costs. Watch out replacing journal subscriptions; composition of databases change and many journal have delayed publication (3 to 12 months) in database. Examples CINAHL with Full Text, SportDiscus, Biomedical Reference Collections, Health Library

8. 8 Current Trends in E-Journals The use and purchase of online journals is growing dramatically. By 2008, online subscriptions to exceed print subscriptions. Publisher pricing and licensing models are still evolving. Expect changes. Less print with free online, more paid online, e-only, tier classifications, FTE and usage based pricing, etc. Individual libraries need to strategically plan how they will most efficiently gain access to information. One size does not fit all most efficiently. The library as a physical location will change, but the importance of the librarian does not change in this world. In fact, the librarian will need to become more technically and copyright oriented. Complexity is dramatically increased in the electronic world. The management of e-journals needs new tools and methods.

9. 9 Management of electronic Resources The E-Journal Life Cycle Provide Support Evaluate Monitor Administer Provide Access Acquire

10. 10 Claiming User IDs Admin module information Preferences (store) Holdings lists Access restrictions View rights for use Provide Support Evaluate Monitor Problem log Hardware needs Software needs Contact info Troubleshoot/ triage Usage stats Downtime analysis Review problems User feedback Administer Trial use Assess need/budget License terms Order Pay Price Evaluate IP Addresses Register Proxy Servers Catalog Portals/Access lists Campus authentication URL maintenance Provide Access Acquire E-resource life cycle

11. 11 Claiming User IDs Admin module information Preferences (store) Holdings lists Access restrictions View rights for use Provide Support Evaluate Monitor Problem log Hardware needs Software needs Contact info Troubleshoot/ triage Usage stats Downtime analysis Review problems User feedback Administer New Processes introduced Trial use Assess need/budget License terms Order Pay Price Evaluate IP Addresses Register Proxy Servers Catalog Portals/Acces s lists Campus authentication URL maintenance Acquire Provide Access E-resource life cycle Online Print

12. 12 What value do Agents offer in the electronic world? 1)“Traditional” agent services that also apply to the e-journal world 2)New “e-agent services” that help customers acquire and manage e- resources 3)E-resource management products, linking services and databases

13. 13 Traditional services for online journals Ordering and renewals Title information and prices Payments to publishers Invoicing and Claiming EBSCONET®: Internet based subscription management tool for librarians EDI and Library System Feeds Pricing analysis and other management reports One-stop dedicated Customer Service

14. 14 Online Subscription Managment System Online Title lists Products for the “E-World” e-journal Gateways

15. 15 Products for the “E-World” EDI Interfaces to Library Systems Hosting und Platform services for publishers (i.e. MetaPress) E-procurement Platforms Reference- and Fulltext databases Link Resolvers

16. 16 New e-Agency Services One-stop Customer Service for e-Journals  Rapid processing of online orders/renewals and upgrages E-Mail processing with publishers Online set-up within 24 if possible  Registration assistance Automatic registration for select publishers (ie. Springer, Ingenta) Access information via e-mail PID / SID Numbers  Information and assistance about new online journals, format changes, publisher pricing models and their changes  Administration of IP-Addresses and handling of Publisher Contacts Notify publishers of IP address changes

17. 17 New e-Agency Services One-stop Customer Service for e-Journals  Automatic title set-up on e-journal Platforms, a-to-z lists and linking knowledge bases  Information about new online journals, publisher pricing models and their changes  Dedicated e-journal processing teams  Handling, administration and/or negotiation of site or consortia licenses  Special invoicing to individual consortia members  Support with archival rights, backfiles, etc.  Yearly review of contract compliance  Open Consortia offerings on behalf of publishers

18. 18 IP Addresses Order Pay Register Proxy Servers* Catalogue Portals/Access lists Campus authentication Claiming* User IDs Admin module information* Preferences (store)* Holdings lists Access restrictions View rights for use Provide Support Evaluate Monitor Problem log Contact info* Troubleshoot/ triage* Usage stats Downtime analysis Review problems User feedback Administer Trial use Assess need/budget License terms Price URL maintenance Provide Access Acquire EBSCO’s Services Services & EBSCONET EJS A-to-Z LinkSource Software needs* Hardware needs* Evaluate* * Reflects future services

19. 19 Advantages for the Libraries Reduction of administrative complexity Resource and process optimization by integrating electronic products with agency services Process standardization Services independent of any particular publisher Advantages from know-how transfer; you benefit from experience Benefits from continuous and efficient product improvement

20. 20 Conclusions e-journals consortias do not significantly reduce the library budgets. They can however increase the amount of titles available and reduce the cost per title. Managing online resources increases administrative complexity and your need for additional resources Buying direct from the publisher is not cheaper than buying via an agent. The work otherwise done by the agent will have to be done by you. Talk to us about electronic resources and site licenses. Do not forget the value that Agents provide. The Agent helps the librarian.

21. 21 EBSCO Contacts More Info on the Web: www.ebsco.com EBSCO Central and Eastern Europe, Berlin, Germany Cary A. Bruce, General Manager cbruce@ebsco.comcbruce@ebsco.com / +49 30 34005-255 Sabine Teichert, Sales Manager steichert@ebsco.com / +49 30 34005-222 Vojislav Milovanovic, Sales Representative, Prag vmilovanovic@ebsco.com / Tel. + 420 (604) 207152milovanovic@ebsco.com Eszter Lukacs, Inside Sales, Berlin (Hungarian speaker) elukacs@ebsco.com / Tel. +49 30 34005-111@ebsco.com Marina Milovanovic, EBSCO Publishing Eastern Europe, Prag marina.m@ti.czmarina.m@ti.cz / Tel. +420 (604) 207152

22. 22 CUSTOMERFOCUSED CONTENTDRIVEN for more information contact cbruce@ebsco.com