1. Leszek Czerwinski EBSCO Information Services, Berlin Lviv, Ukraine 2009 Moving from Print to Online Working with Electronic Resources

2. Agenda EBSCO Berlin Online resources – what is that? Current trends in e-ressources Role of subscription agency in e-World EBSCOs offer for 2010 – e-packages examples

3. EBSCO Information Services 33 offices in 22 countries Warsaw, Poland

4. EBSCO Information Services GmbH based in Berlin German Speaking Europe: Germany, Austria and Switzerland Central and South-Eastern Europe, Russia, and former Soviet Repubilcs Offices in Berlin, Prague, Vienna and Warsaw Sales Representatives (7 employees) Customer service (25 employees) - One single contact for all media General Manager Cary A. Bruce Office in Berlin your contacts: Ludmilla Neumann (Russian speaking) Leszek Czerwinski (English, Polish, German) You can also contact Informatio Consortium in Kiev: Head: Oleksii Vasiliev And for EBSCO Publishing Databases: Teresa Gorecka

5. Online Resources: Starting with Basics What are the major characteristics of e-journals, e- packages, e-books and/or databases? How can you buy them? Trends The organizational impact of electronic journals and how a Subscription Agency helps libraries to deal with it?

6. Four types of Online Resources Journal subscriptions as individual e-journals E-Journal packages purchased by consortia or by individual institution Databases E-book packages

7. Subscribing to individual e-Journals? Subscription ModelsPrice 1.Print comes with free online100% 2.Print plus (paid) online105% – 125% 3.Online only 80% – 100% Questions to be answered before requesting a quote: What type of access? single or simultaneous users, one site, multi-site, total or core FTE (faculty plus students), etc How do you authenticate? Where to Buy? From your agent together with print and other e-journals. EBSCO for example will quote the journal type as you wish and set it up for you and help you with registration.

8. Buying e-journals as publisher packages Models 1.E-on-top with non-cancellation of core subscriptions 2. E-only 3. E-only with high discount on print (ddp) Structure/Issues to Clarify Institutional license or consortia Cross access, full collection or subject collection What kind of long-term archiving solution do you need? Availability of Back files Duration of contract - Multi-year or Single year Authentication method (IPs, ID+Password, Proxy) Document lending rights Words of Caution The cost will be based on current spend in subscriptions. Non-cancellation clauses You will not spend less; you will have access to more content

9. Further ways of accessing e-journals Full Text Databases Good for expanding access to non-core journals. Provide wide backfile across different publishers and thereby saves document delivery costs. Watch out replacing journal subscriptions; composition of databases change and many journal have delayed publication (3 to 12 months) in databases. Some Examples of FT Databases Academic Search Premier Medline with Full Text Communication and Mass Media Complete Environment complete Business Source Premier SocIndex with Full Text Literary Reference Center Computer Source

10. E-Books eBooks are digital editions of print titles eBooks are readable and downloadable immediately, so there is no waiting for shipment eBooks are accessible from your own personal library, on your PC, laptop or handheld device eBooks are generally available in Adobe ® PDF and XML formats. eBooks are available in different collections, packages and sometimes individually eBooks can be also bought at your agent

11. What are the benefits to your library? Broader access to content Wider access and use Less shelf space needed No risk of damage and theft No physical and manual processing required Higher usage of content No shipping, storage or handling costs.

12. Current Trends in E-Resources The use and purchase of online journals is growing dramatically. Subscriptions with online component exceed print only volume. E-books are the new trend. Publisher pricing and licensing models are still evolving. Expect changes. Less print with free online, more paid online, e-only, tier classifications, usage based pricing, etc. Further concentration of publishers (recently Wiley/Blackwell) Individual libraries need to strategically plan how they will most efficiently purchase online access and combine with print. The library as a physical location will change, but the importance of the librarian does not lessen. The librarian will need to become more technically and copyright oriented. Complexity is dramatically increased. The management of e- journals needs new tools and methods.

13. Management of electronic Resources The E-Journal Life Cycle Provide Support Evaluate Monitor Administer Provide Access Acquire

14. Claiming User IDs Admin module information Preferences (store) Holdings lists Access restrictions View rights for use Provide Support Evaluate Monitor Problem log Hardware needs Software needs Contact info Troubleshoot/ triage Usage stats Downtime analysis Review problems User feedback Administer Trial use Assess need/budget License terms Order Pay Price Evaluate IP Addresses Register Proxy Servers Catalog Portals/Access lists Campus authentication URL maintenance Provide Access Acquire E-resource life cycle

15. Claiming User IDs Admin module information Preferences (store) Holdings lists Access restrictions View rights for use Provide Support Evaluate Monitor Problem log Hardware needs Software needs Contact info Troubleshoot/ triage Usage stats Downtime analysis Review problems User feedback Administer New Processes introduced Trial use Assess need/budget License terms Order Pay Price Evaluate IP Addresses Register Proxy Servers Catalog Portals/Acces s lists Campus authentication URL maintenance Acquire Provide Access E-resource life cycle Online Print

16. IP Addresses Order Pay Register Proxy Servers* Catalogue Portals/Access lists Campus authentication Claiming* User IDs Admin module information* Preferences (store)* Holdings lists Access restrictions View rights for use Provide Support Evaluate Monitor Problem log Contact info* Troubleshoot/ triage* Usage stats Downtime analysis Review problems User feedback Administer Trial use Assess need/budget License terms Price URL maintenance Provide Access Acquire EBSCOs Services Services & EBSCONET EJS A-to-Z LinkSource Software needs* Hardware needs* Evaluate* * Reflects future services

17. What do we as Agents offer libraries in the electronic world? 1)Traditional agent services that also apply to the e-world 2)New e-agent services that help customers acquire and manage e-resources 3)E-resource management products, linking services and databases

18. Traditional services for online journals Ordering and renewals Title information and prices Payments to publishers Invoicing and Claiming EBSCONET®: Internet based subscription management tool for librarians EDI and Library System Feeds Pricing analysis and other management reports One-stop dedicated Customer Service

19. New e-Agency Services One point of contact for all e-Journals Rapid processing of online orders/renewals and upgrades E-Mail processing with publishers Online set-up within 48 if possible Registration assistance Automatic registration for select publishers (ie. Springer, Ingenta) Access information via e-mail PID / SID Numbers Detailed package information on invoice Administration of IP-Addresses and handling of Publisher Contacts and contracts (if needed)

20. New e-Agency Services One-stop Customer Service for e-Journals and e-books Automatic title set-up on e-journal Platforms, a-to-z lists and linking knowledge bases Information about new online journals, publisher pricing models and their changes Dedicated e-journal processing teams Handling, administration and/or negotiation of site or consortia licenses Special invoicing to individual consortia members Support with archival rights, backfiles, etc. Yearly review of contract compliance Open Consortia offerings on behalf of publishers (for example IEEE, Brill, Sage, Karger, ACM, Emerald, Wiley/Blackwell, Project Muse)

21. EBSCONET: Online Subscription Managment System Products for the E-World

22. New e-journal features in EBSCONET

25. Transparent listing and access tool for e- journals and e-books

26. An alphabetical list of all your journals, including those in databases. Letter links provide easy browsing. Tabbed interface provides more functionality while maintaining ease-of-use. How does it appear to the end user

27. Coverage displayed for each provider. Direct links to each provider that contains the title. We link to the title level when available.

28. A-to-Z assigns a subject to each title, based on Library of Congress Classification Codes. User can also browse by subject.

29. Advanced Search allows user to accurately zero-in on titles of interest.

30. LinkSource Link resolver to help link the user to the full-text copy no matter where it is. Link Resolvers

31. Examples of E-Journal Packages available via EBSCO IEEE (exclusively) ACM (exclusively) Mary Ann Liebert (exclusively) Project Muse (exclusively) Annual Reviews (exclusively) Sage (exclusively) Taylor&Francis Wiley-Blackwell Nature Publishing Group Karger Oxford University Press

32. A Natural Fit! E-Books and EBSCO

33. Thank you! for more information contact: EBSCO - lczerwinski@ebsco.comlczerwinski@ebsco.com or Informatio Consortium - informatio@email.com.uainformatio@email.com.ua