1. Enhancing Interpersonal Effectiveness and Leadership Development
Re-building workpolace replationships, communications, reducing conflicts and team excellence
Building Workplace RelationshipsEAPA background – 125 accounts, many became private accountswork for 32 eap’s to do training, and other services. Organizational and employee relations consultant coach and therapist Looking at for programs and tools can help me. The most versatile, adaptable, simple, impactful Peoplemap questionnaire and it various training programs. Excited to share this with you to see how it might be helpful to you personally as well as doing your job and bringing something to your organization.
The Peoplemap System: Understanding Yourself and Others
Enhanced Communication in a Nutshell: Today we are going to experience a broad brush initial tast of a brand new Peoplemap System of training and development.program called Peoplemap Understanding yourself and others. Preaching to the choir when we know how how important the people side of the equaotion is to complement technical skills and abilities. As our self-awareness can always improve and our learning capacity is on-going an enhances our productivity, this is another tool kit experience.Peoplemap is a highly effective yet simple system to teach people a proven motheod for understanding and relating to each other, and developing the interpersonal and communication skills are paramount t everyday success, both inside and outside the organization. Peoplemap training is an interactive expdrience in learning about our own and each other’s personality types and how this affects all of interpersonal relationships. It is proven to enhance customer relationships, develop teams, increase performance, leadership and iprove overall communications and producititivy.. needed to be most successful and get your work done. This fun, engaging and easy to use program progam gives pracgical skills to create more effective relationships help solve conflict and work better with others to reach your goals. Eacxh participant will understand their own style of leading, communication and getting work done but will gain insight into potential blind spots and lear ways to effective manage them more effectively The Peoplemap™ Personality Type Questionnaire was developed and validated by Andrew Mathis, Ph.D. and Michael Lillibridge, Ph.D. This questionnaire is only seven questions and takes less than five minutes to complete and self score. The Peoplemap™ Questionnaire has a 95% accuracy rate of measuring your personality type of either Leader, People, Free Spirit or Task.
This 24–page Peoplemap™ Questionnaire with a built–in workbook provides interpretations of each of the personality types´ strengths, Achilles Heel(s), and areas of growth as well as how to communicate effectively with each type. 1

2. How Should We Spend Our Time?
Present case scenarios that illustrate the benefits of the Peoplemap tool and program.
Understand the model, its impact, its applications.
Experience a “train the trainer” workshop simulation to experience a Peoplemap training program.
Understand your Peoplemap type, your in-born strengths and how to overcome “Achilles Heel” for enhancing your value and performance.
How many of your referrals have to deal with conflict or communication issues?

3. What Workforce Problems Are You Called Upon To Deal With?
Conflict between an employee and his micromanaging supervisor?
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

4. RATIONALE
Effective communication, productivity and interpersonal relationships are paramount to a an organization’s success, both inside and outside their department.
“We must all hang together, or most assuredly, we shall all hang separately.”
Ben Franklin
Do you agree with this. Can you give me an example of where this works. Peoplemap™ training is an interactive experience in learning about our own and each other's personality types and how this affects all of our interpersonal relationships. Peoplemap™ training is proven to enhance customer relationships, increase team performance, enhance leadership and improve overall communications and productivity. Today I know I am preaching to the choir because we are both in the business of people – peoplemanagement, people development, people resources. I don’t even know this is ever a
Peoplemap is a highly effective and yet simple system that people experience that provices a method for understanding and relating to each other and develping and helps us to bcome more aware of the strengths that we can contribute to a team but also aour weakness these that can undermine our success in working well with others. Understand your own and each other’s style of leading, communicating and getting work done.
learn how to be more interpersonally effective.
gain insight into your blind spots and triggers and learn ways to manage them.
Proof famous team quote.
Why is this so hard – aren’t we all in HR – don’t we al operate under the same guidelines, values, personality types? By helping yourself undstand your personality type you can mazimize your own potential in relating to others and getting you work done. By understnading yourself better you can develop even better skills necessary to contribute to a functioning team. We are going to do this in a dynamic fun interactive way in which you will actually be training each other. So much of how we interact with other people is based on our personality style. Likewise so many of our conflicts or communication breakdowns happenof differences in personality styles. Over the course of the workshop you will get a chance to assess your own personality type using the peoplemap. This will allow you to determine how to enhance your strength and learn how to overcome yourAchilles heels especially when dealing with co-workers, clients, bosses friends romantic parnters You will learn how to better commuicate to the four different personality types whether its knowing what to say to gain cooperation or just get needed work done.
Programs are guaranteed to help organizations experience better communication, higher morale, increased productivity and more collaborative working relationships. Training sessions are engaging, experiential, high impact and fun!

5. Derailment Factors % of factors cited in Derailment
CCL Research:
R. Pearman/ Leadership Perf.
Systems
Derailment Factors
Relationship building primary reason in derailment. Think about someone at the University or in your department who you really get along with? What is one word that described a strength they admire? What would they say about you? Tent Card. Think about someone you encounter at work or in your personal life that your eally find find very difficult to get along with? What single word describes their weakness? Gues what they don’t get along with you? What wwould they say about you.
Think about a derailment in your life – can you give us an example when the relationship broke down. Are you surprised at this – anyone have an example. My first job. (later see how it reflects my peoplemap type)
% of factors cited in Derailment 5

6. The Purpose of Peoplemap Training
“The single largest cause of conflict between persons is that they are operating from different typological orientations.” James Hollis
How many problems are referred to you because of some kind of conflict. 6

7. Applications of Peoplemap Training
Team Development.
Organizational Development.
Interpersonal effectiveness training.
Management / Leadership development.
Job performance & career development planning.
Coaching & Mentoring.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

8. Applications Interpersonal conflicts.
Ineffectual - patient/customer/peer/supervisor relationships
Staff retention.
Problem solving difficulties.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

9. Applications Vague professional goals or unclear direction.
Low morale or team spirit.
Low job satisfaction and high stress.
Career issues –matching your job to your personality type.
Building Success one-on-one Relationships.
Managing your boss.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

10. Applications Leadership Development
How to understand people (i.e. motivate, communicate, relate and solve conflicts with your employees.
How to understand your own leadership style ( i.e. strengths, Achilles Heal, areas for growth, making your style work for you).
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

11. Applications
Eight Core Interpersonal Competencies for managing, leading and working with people to create peak performing individuals and teams. (i.e. praise and recognition, constructive feedback).
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

12. Case Scenario #I
Calvin, the “poor performing manager who’s staff is in an uproar.” Before the organizational restructuring, he was a successful contributor.
Your challenge:
What are the issues that need to be worked on?
What are the goals does Calvin need to achieve?
Who needs to do the work?
What role can you play?
Read case Take notes – what are the issues here – what goals doyou think need addressing?

13. Take-Aways Each participant:
Understands their individual way of personally relating to each other, solving problems, leading and getting work accomplished.
Becomes aware of their own personality preferences in down to earth language.
Learns their in-born strengths as well as their weak spots, their “Achilles Heel.
Turns their “Achilles Heel” into a “learned” strength to perform at their highest level.
Learns how to successfully relate, manage, motive, sell and problem solve with each of the four personality types.
Develops the skills necessary to contribute to high functioning team. 13

14. to Peoplemap™ Complete the Questionnaire Score the Questionnaire
Identify Your Core Personality Type Using The Peoplemap™
How many have taken some type of personality type or behavioral assessment. Most poplular Myers Briggs All assessments are good. Michael Lillebridge developed the PeoplmapHow many have actively used their knowledge of 16 different types to increase relationship or communication. Why. Wanted a simple, practical, no jargon in english tool – that’ s called the Peoplemap questionnaire. Simple focus on our learning and applying our knowledge of our type and others type to be able to apply it immedicately and have a common language between everyone. The Peoplemap™ Personality Type Questionnaire was developed and validated by Andrew Mathis, Ph.D. and Michael Lillibridge, Ph.D. This questionnaire is only seven questions and takes less than five minutes to complete and self score. The Peoplemap™ Questionnaire has a 95% accuracy rate of measuring your personality type but there are 4 types and you scored 7 to 28. The lowest scoare is your primary score and the second lowest if your next type and there are 6 combinations of type. of either Leader, People, Free Spirit or Task. Each of the four personaity types have in-born strengths that help them successd in life. Each personality type also has a majort weakness or as we call it their Achilles Heel that can undermine the succes of that personality type if they don’t understand and correst. Once see it , learn transformed these inot learned strengths. We all have partsd of all types. 96% are a combination of two types – trouble making some distinction on the questionnaire it may be do for that. We need all 4 types. Som,e people have objections to typing feel like a stereotype. Any person in any profession can be any type. 14

15. Review Descriptive Words on Four Lists. Review Each Group’s List
Module 1 – The Four Core Personality Types
ACTIVITY 1 “Word List”
Review Descriptive Words on Four Lists.
Review Each Group’s List
How different were there lists?
As you listen to descriptive words from unrepresented types, what strengths are not represented on the team? How could that have an impact on you in decision making, problem solving, crisis control, innovation, creativity, Read words from non-represented groups 15

16. Four Core Personality Types
People
Leader
Peoplemap have four perosnality types that have in-born strengths that help people success in life. Each personality type also has major weaknesses or Achilles Heels that can undermine the success of that personality type if they don’t understand and correct it once see it learn transform these learned strengths. Advantage no sjar gon simple easy to remember and program don’t spend time on model but application Also they will retain it results at the end. They can use these skills immediately applicable to the workplace. Used for all levels within workplace.
Free Spirit
Task

17. Open up to the Peoplemap questionnaire and follow the instructions
Open up to the Peoplemap questionnaire and follow the instructions. After you have complete it, you will tear off the table and selcscoe. Only take 10 minutes.
No one personality is better than the other. All personalities can be leaders. We have parts of all types within us. Ultimately you decide on your type. Actually in a latter module we talk about the sex combination types. Identify yourself by your scores bing the lowest People10 Leader 18 Task and free spirit were 21 Lowest is 7 highest is 28 17

18. 18

19. 19

20. All have some of each type. Hard to pick list two types very close
All have some of each type. Hard to pick list two types very close. Lowest score primary nextto lowest in combination. Can be all types. 20

21. STATISTICS 96% of all people are combination types People - 35%
Task - 25%
Free Spirit - 25%
Leaders - 15%
Biggest growth group in workplace P/FS.
Managers in workplace 40,50,60 leaders.
We each have a dominant personality with unique characteristics, strengths & weaknesses.
Your graduates are the biggest group to enter the workforce People-Free Spirit
Managers are exact Opposite 40, 50, 60 biggest group are leaders. What is going to happen – how can we prepare them? 21

22. STATISTICS We possess characteristics of all 4 types.
The more we know about our personality & that of others, the more we can effectively relate to them.
The foundation for building an effective team is relating to others in a way that complements their personality.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

23. Are you in the Right Profession?
Four Psychologists and all Four Primary Types What do they do?
Leader Type
People Type
Free Spirit Type
Task Type
Psychologist who is considering an academic career - what type would be most effective. Don’t steretotype psychologist can be all four types but their combination type and their motivating needs would driv them to diffeent jobs. Places where psychologist are employeed Faculty who teach psychology most probably be
Leader Type gravitates toward managing a practice, head of a department
People type – directs patient care, counseling, trainaind and development, group and family therapy
Pursues innopvative options and ideas for everyday circumstances Free spirits
Task type Works with structured programs, behavior therapy,test and measruement and research development 23

24. Leader – Natural Strengths
Module 1 – The Four Core Personality Types
Leader – Natural Strengths
Visionary – Big Picture
Self Confident
Likes to Manage Others
Results Oriented
Accomplishment and results. 90: of CEO are Leader Types 15% of population are leader types 3 past presidents were not leader types but people typesl Reagan and Care were Peopole Leader Clinton People free spirit.

25. Leader – What Drives Them?
Module 1 – The Four Core Personality Types
Leader – What Drives Them?
Like to be “In Charge” and “In Control”
Success and Accomplishment Oriented
Highly Competitive …Wants to WIN!
Don’t Like to Waste Time …Efficient
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

26. Leader - Summary Results Oriented
Module 1 – The Four Core Personality Types
Leader - Summary
Results Oriented
Responsible, Assertive and Self-motivated
See the “Big Picture” and “Bottom Line”
Want to Accomplish Goals NOW! …“Makes It Happen”
Direct and Manage Others
What strengths do they have to contribute to a team. Why would they be referred to your office. How might they be part of a workplace problem.

27. Introduction to the “Achilles Heel”
Module 2 – The “Achilles Heel”
Introduction to the “Achilles Heel”
Each Personality type has specific strengths
Each Personality type has a major weaknesses (development opportunity)
We all have an Achilles Heel and we can all overcome it and learn the skills to correct it…Coaching
Mentor
Therapy
Training / Seminars / Workshops
“School of Hard Knocks” / Experience
Marriage and Friendship

28. “Leader Type” – Achilles Heel
Module 2 – The “Achilles Heel”
“Leader Type” – Achilles Heel
Natural at Hard People Skills
Buck stops here
Assertive / sometimes aggressive
Problem solver
Get the job done regardless of people’s feelings
Competitive
Work hard to win
May make unpopular but “good” decision
Good at Constructive Criticism
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

29. “Leader Type” – Achilles Heel
Module 2 – The “Achilles Heel”
“Leader Type” – Achilles Heel
(May) Lack Soft People Skills
Listening
Sensitive to other’s feelings
Use of praise and positive reinforcement
Collaborate
Supportive vs. critical
Mentoring / Coaching
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

30. “Leader Type” – Achilles Heel
Module 2 – The “Achilles Heel”
“Leader Type” – Achilles Heel
Too controlling
Make decisions too quickly … without enough data
Values job over people’s needs
Too critical – often doesn’t take time to praise others when needed
Results are the only important thing vs. effort
Has difficulty delegating
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

31. “Leader Types” at their Best
Module 2 – The “Achilles Heel”
“Leader Types” at their Best
Learn Soft People Skills
Delegate with responsibility and authority
(not “micro-manage”)
Develop “patience”
Listen to other’s feelings, not just words
Balance constructive criticism with positive reinforcement 31

32. Reflection Questions Write down the answers to these questions:
Module 2 – The “Achilles Heel”
Reflection Questions
Write down the answers to these questions:
What is your predominant Achilles Heel?
Has you’re Achilles Heel created any problems for you with your own performance or in relating to others?
Have you been able to transform you Achilles Heel into an asset?
What action steps could you take to overcome your Achilles Heel? 32

33. CASE Calvin tested as a Leader/Task type.
What strengths did he have that reflected he was a leader type. (Inborn strengths)
What would you say were his “Achilles Heels” that he needed to learn how to manage?
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

34. People – Natural Strengths
Module 1 – The Four Core Personality Types
People – Natural Strengths
Connects With Others / Friendly / Social
Concerned For Others / Sensitive to Feelings
Great Communicators / Listeners
Creative …Often In Service To Others
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

35. People – What Drives Them?
Module 1 – The Four Core Personality Types
People – What Drives Them?
Strong Need For Close Relationships.
Strong Desire to Know and Understand Self / Personal Growth.
Need to Be Creative.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

36. C E A L O V E R People - Summary Enjoy Other PEOPLE!
Module 1 – The Four Core Personality Types
People - Summary L O V E
Enjoy Other PEOPLE!
Seek Harmony in Personal Relationships
“They Work Well In Groups”
Exhibit Empathy / Nurturing
Add Stability to The TEAM!
Professions do people types choose. Watch for disclose too much, to much need to care people - what can happen to them – take advantage of. Deerosity – Therapy prace do eveyrthing for husband puts their life on hold. Learn how to get their needs met. Your story? C R E A

37. People Types What would these folks every need help from the EAP?
Do you have any people type friends – how do they bug you?
If you are primarily a People Type, what do you think are your “Achilles Heels?”
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

38. “People Type” – Achilles Heel
Module 2 – The “Achilles Heel”
“People Type” – Achilles Heel
Strong Soft People Skills
Listening
Sensitive to other’s feelings
Use of praise and positive reinforcement
Collaborate
Supportive vs. critical
Mentoring / Coaching
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

39. “People Type” – Achilles Heel
Module 2 – The “Achilles Heel”
“People Type” – Achilles Heel
Avoid or appease conflict situations.
Over / Under react with anger.
Non-assertive.
Put other’s needs ahead of their own.
Overly sensitive to criticism.
Often too easily influenced by others.
Make popular decision vs. the “right” one.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

40. Successful “People Types”
Module 2 – The “Achilles Heel”
Successful “People Types”
Face conflict openly, as a result, be more assertive.
Develop a “Thicker Skin.”
Seek to solve differences- don’t just hope that they will “magically” disappear.
Stand up for themselves and others.
Don’t personalize criticism …see it as constructive and be able to “move on.”
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

41. The A.C.T. Principle Relating to Others
Module 4 – The A.C.T. Principle
The A.C.T. Principle Relating to Others
A = be AWARE of your own type (This is your natural way to communicate)
C = be CONSCIOUS of the other person’s personality type
T = TALK their PeopleMap language
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

42. The S.T.A.R. Principle S = Know your STRENGTHS
T = TAP into and use your strengths
A = Know your ACHILLES HEEL and manage it
R = REMEMBER to use the strengths of all 4 personality types
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

43. Case I – Calvin and his People Types
What does Calvin have to learn to appreciate about his People staff?
What does his People staff need to learn to appreciate about their Leader boss?
How do their communications need to change?
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

44. The VIP’s Dental Office Visit
Don’t chat up a Leader Type.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

45. Flexing to a Leader - Be matter of fact. Get to the point.
Don’t bother with idle chit-chat.
Be rational and logical, not emotional, in making a point.
Explain the big picture and the details.
To sell them, be logical and cost-effective.
To resolve conflict with them, be straightforward and ask for what you want.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

46. How to Flex and Communicate with a PEOPLE type
Module 3 – The Six Combination Types
How to Flex and Communicate with a PEOPLE type
Be friendly and sociable.
Acknowledge their need to be of service to others.
Use praise generously.
Be sharing of yourself – Be close, not distant.
Be open to their new ideas.
Be diplomatic in dealing with differences.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

47. Task – Natural Strengths
Module 1 – The Four Core Personality Types
Task – Natural Strengths
Creates and Thrives in Structured Environment
Dependable / Reliable
Manages Details / Routine / Thorough
Hardworking
Structured predictable Lifestyle

48. Module 1 – The Four Core Personality Types
Task – What Drives Them?
Strong Need For Personal Reliability & Responsibility
Appreciates the DETAILS
Thrives In Organized and Structured Environment
Very Persistent
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

49. Task - Summary Dependable / Reliable / Responsible
Module 1 – The Four Core Personality Types
Task - Summary
Dependable / Reliable / Responsible
“They GET THE JOB DONE”
Feels Great When They Accomplish Everything On Their “List”
Organized and Detail Oriented
“Creates Order Out Of Chaos”
How can they overuse their strnhs. Tooo onscious workaholic Task managers – how can they shut down other people. What might you need to coach them to have better relationships with their employees. My way or highway

50. Task Type” – Achilles Heel
Task natural strengths
Bring order to everything
Adapt well to routine
Dependable / Reliable
Very responsible and hard working
Organized and Detail Oriented
Precise
What Achilles Heels did you list. Others list. Task types want structure predictability and security. If achilles heels not addressed it undermines the security that is so important to them.Read tyour achilles heels 50

51. “Task Type” – Achilles Heel
Difficulty coping with change.
Too rigid – not flexible.
Resist change.
Overwork (no play) – “workaholic.”
Too demanding of self and others.
Avoid conflict situations.
Often need too much direction – get on supervisor’s nerves.
Never have fun.
Remember the task and free spirit vignette. Task type to a leader. Leader give task a report. Keeps bothering him with questions about the details 51

52. Successful “Task Types” Learn to overcome their Achilles Heel
Learn to deal with CHANGE.
Allow for flexibility and adaptability.
Take time to “have fun” and “play” – hobbies.
Balance work and time with family and friends.
Work to “See the Big Picture.”
Assertiveness training to better face conflict.
Learn to cope with unplanned change Initiate needed change in their life. Less work and better life balancre with play, social life and creative times.
Successful people in all four personality types build on their strengths and overcome their achilles heel and turn it into a learned strength.Know anyone how about yourself. 52

53. Free Spirit – Natural Strengths
Module 1 – The Four Core Personality Types
Free Spirit – Natural Strengths
Desire Freedom
Adventure / Excitement
“Out of the Box” Creative Thinker / Natural Trouble Shooter
Fun-loving / Spontaneous
FUN
FREE

54. Free Spirit – What Drives Them?
Module 1 – The Four Core Personality Types
Free Spirit – What Drives Them?
Strong Need For Personal Freedom
Strong Desire for Change / “Cutting Edge”
Always Looking For New Challenges and Adventures (Physical / Intellectual)
Enjoys Life / Seeks FUN 54

55. Free Spirit - Summary Enjoys FREEDOM and Independence
Module 1 – The Four Core Personality Types
Free Spirit - Summary
Enjoys FREEDOM and Independence
“March to the Beat of Their OWN Drum”
Seek Change / New and Exciting Frontiers
Need “Space”
Bore Easily
Generation has a lot of free spirits. What can they bring to a business. What ways you can blow it if you are their mentor. Where can they blow it for themselves. Walk out get bored.

56. “Free Spirit Type” – Achilles Heel
Free Spirit natural strengths
Successful at managing crisis
See unique solutions to old problems
Great troubleshooters
When inspired, they work long and hard
Adaptive and flexible
Great team contributors
Read list others read list 56

57. “Free Spirit Type” – Achilles Heel
Lack self discipline.
Often don’t plan ahead – live just for today.
Find routine work boring and lack follow through skills.
Get distracted easily and get off task.
Start many new projects – finish few.
Ignore important details – can become sloppy.
Resist and rebel against authority.
Free Spirits love lots of freedom but their Achilles Heels of lacking self-discipline and little planning for the future and resisting authority gives them less freedom not more Get fired from jobs rebelliousness get on nerves. Trouble makers in school Faculty free spirits attracted? What problems do they present to you. 57

58. Successful “Free Spirits” Learn to Overcome Their Achilles Heel
Learn “long range” planning skills.
Develop some structure – self discipline.
Avoid “knee-jerk” responses.
Temper their desire to only start new and exciting projects with a requirement to finish what they start – honor promises.
Don’t rebel for the sake of rebelling.
For free spoirits to be successful in life they need need to utilize their natural creativiey and problem solving abilities and learn to.become mire self-disciplins so projects are completed in a timely fashio Give up knee jerk rebellion resisitance with authority figues and learn to pick their battles carefully. Ido this have great deal of person and professional freedom. Get more free dome when control rebellion. Many 20 somethings are going thru this – have you any stories of transformation. See this in the 20 somethings I imagine you have this among young administrative assts. aCoaching situation with a lobbyist example free psirit – sent out a letter to congress without approval – never learned boundaries. She ws fired. Sometimes it comes down to that. 58

59. The Box Leaders – Stand on top of the box.
People – Talk with each other in the box.
Free Spirits – Leave the box. Build a better box without corners.
Task – Iron the creases of the box.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

60. Case 2 – Task Manager and Free Spirit Team
Computer Video Company – Mission to create highly creative computer video games.
What strengths would Free Spirits bring to a team at this company?
Why would a Free Spirit team benefit from having a Task manager?
How well do you think they function as a team?
Problem can this team have. Task types like systems, manage details and like routine work – their precise punctual and want others to be the same way. In their desire to get the job done right they can become rigis and inflexible. They always want to keep the status uo. Free spirits are freedome orients – they want to do what they want to do when they want it. Seek adventure and exited, are creative out of the box thinkers who are willing to take risks. Look at old problems in new ways. They adapt well to new and novel situations and rise to the occasion in times of crisis They drive their task managers crazy because they are undisciplined start many projects but complete few. Get bored with routine work procrastinate ignore important deails and lack good follow through free spirits resist direction direction from others. Learned strenths fs need to acquire real self discipline so that work gets completed and they get a true feeling of accomplish. They need to give up their knee jerk response of rebelling and resisiting authority and direction.

61. Summary: Active Listening
Active listening is a simple technique of restating the essence of what you have heard.
Active listening shows you understand what they said.
Active listening helps others clarify their thoughts and feelings.
People feel cared & affirmed when we listen to them.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

62. Leader Types See and understand the big picture.
Grasp the problem, idea, or situation quickly.
Listen for the bottom line.
Often push with question & want to know where this is going.
Like things to be brief with few cumbersome details.
Tend to listen for content & ignore underlying feelings.
Have difficulty listening if other person gets too personal, rambles or gets off track.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

63. Active Listening: People Types
Are excellent listeners.
Have good eye contact and body posture.
Tune in, hear feelings, and are accepting.
Let others talk at their own pace.
Enjoy letting others have their say.
Want to help.
Are caring and supportive.
Actually like to listen.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

64. Task Types & Active Listening
Often are uncomfortable with the emotional content of a message.
Hear concrete facts well but may have difficulty seeing the big picture.
Gets confused or irritated if a person rambles or jumps from topic to topic.
Can push towards solutions prematurely
Listen well to details and facts.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

65. Free Spirit Types & Active Listening
Usually are very accepting and non-judgmental.
Become easily distracted.
May find Active Listening boring.
Have a tendency to rush the conversation.
Understand others well.
See creative solutions to others problems.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

66. Assessing Someone’s Style
Think about the different clues or hints that someone might give you that would help you determine what type they are likely to be.
Write your ideas in the four boxes.
Behavioral clues, sppech clothes office.

67. Optional Exercise – The Cruise
Divide the room up in half. ½ waits outside the room.
In–room group
You are cruise salespeople. When the others come in, you will be paired up with someone.
They are here to buy a cruise – if it meets their needs and interests.
Although People in Group A want to go on a cruise, they will not book passage unless the person communicates to their specific personality type and sells to their personality type.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

68. Discussion What would Leader types want on a cruise?
What do People types want on a cruise?
What do Free Spirits want on a cruise?
What do Task types want on a cruise?
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

69. Advantages of Peoplemap
Extensive value in resolution of different problems.
Highly interactive, fun, but high content.
No jargon or acronyms, simple and easy to understand and remember.
Skills immediately transferable to the workplace.
Can be utilized by all levels within a workplace.
Highly sustainable results in long term.
Model so simple training can quickly focus on skill building and applications.
Many product resources.
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC

70. Does Peoplemap Training Achieve Sustained Results?
102% positive increase in understanding and communicating with others.
60 % increase in feeling a sense of team cohesion.
86% increase in managing conflicts and disagreements with others as a result of understanding their own and other’s personality types.
69% increase in having more patience with others, less stress and more focused and productive at work.
64% increase in supervisor’s understanding the people they supervise and ability to communicate more effectively. . 70

71. For More Information, contact:
Bev Rosen, MSW, MBA
Presented by Dynamic Change, Inc. Peter Metzner MA, MPA, CLC