1. Building Human Resource Management Skills National Food Service Management Institute 1 Effective Leadership and Management Styles Objectives At the completion of this module, participants will be able to: Explain the difference between management and leadership. Recognize and apply leadership practices. Examine styles of management and leadership. Tie issues of empowerment, delegation, and motivation to leadership.

2. Building Human Resource Management Skills National Food Service Management Institute 2 Effective Leadership and Management Styles Definitions Management- all actions focused on accomplishing the tasks in an organization. Leadership- the ability to create an environment where individuals willingly apply their unique abilities to a common mission. Leadership is about the relationship between leaders and their team. Competence- the knowledge and skill to do the job. Commitment- the motivation, willingness, and confidence to do the job.

3. Building Human Resource Management Skills National Food Service Management Institute 3 Effective Leadership and Management Styles Personal Check-In: Individual Leadership Reflection Think about a leadership experience that really pleased you, a time when you worked with others and did a good job of helping something positive or effective occur. It can be a work experience or a personal experience. 1. Briefly summarize the situation. 2. What action did you take to make it happen? 3. What three words would you use to describe the situation?

4. Building Human Resource Management Skills National Food Service Management Institute 4 Effective Leadership and Management Styles Icebreaker: Leadership and Management What is management? What is leadership?

5. Building Human Resource Management Skills National Food Service Management Institute 5 Effective Leadership and Management Styles Traits of the Excellent Leader Excellent leaders have: A vision and purpose. Clear goals. Strong commitment. Flexibility. An understanding of change. Active listening skills. Confidence to take risks.

6. Building Human Resource Management Skills National Food Service Management Institute 6 Effective Leadership and Management Styles Traits of the Excellent Leader Excellent leaders are: Knowledgeable about the total organization. Able to learn from mistakes. Excellent communicators/listeners. Able to speak clearly and effectively. Resourceful. Realistic.

7. Building Human Resource Management Skills National Food Service Management Institute 7 Effective Leadership and Management Styles Employee Check List Bring to mind an employee you want to think about during this module. Think about a specific task or job you need this employee to do. How competent is she? How much does she know about the job? How skilled is she at doing the job? How committed is she? Is she motivated to do it? Is she confident that she can do it?

8. Building Human Resource Management Skills National Food Service Management Institute 8 Effective Leadership and Management Styles Reality Practice: Employee Analysis Rita is a new employee on your team. She has been anxious to join you for a while but this position just opened up. __________ Competence __________ Commitment

9. Building Human Resource Management Skills National Food Service Management Institute 9 Effective Leadership and Management Styles Reality Practice: Employee Analysis Delilah, the senior member of your staff, works well on her own. She knows just what to do at the right time. She helps others learn and adds to the success of the team. __________ Competence __________ Commitment

10. Building Human Resource Management Skills National Food Service Management Institute 10 Effective Leadership and Management Styles Reality Practice: Employee Analysis Connie has worked with you for six months. She is able to do some of the work well but seems to be down on herself about not learning everything quickly enough. __________ Competence __________ Commitment

11. Building Human Resource Management Skills National Food Service Management Institute 11 Effective Leadership and Management Styles Reality Practice: Employee Analysis Sabrina knows the ropes of her work. She can manage all of the tasks, but sometimes she doesn't think she can really make things happen. _________ Competence _________ Commitment

12. Building Human Resource Management Skills National Food Service Management Institute 12 Effective Leadership and Management Styles Reality Practice: Employee Analysis Your employee: __________ Competence __________ Commitment

13. Building Human Resource Management Skills National Food Service Management Institute 13 Effective Leadership and Management Styles Leadership Styles The Directing Leader: Sets goals. Identifies the problems. Comes up with solutions. Decides who does what work. Gives specific directions. Announces decisions. Closely supervises and evaluates employees' work.

14. Building Human Resource Management Skills National Food Service Management Institute 14 Effective Leadership and Management Styles Leadership Styles The Coaching Leader Sets the goals. Identifies the problems. Develops a plan to solve problems and consults with employees. Makes the final decision about procedures or solutions after hearing employees' ideas, opinions, and feelings. Explains decisions to employees and asks for their ideas. Praises employees' work efforts. Continues to direct employees' work. Evaluates employees' work.

15. Building Human Resource Management Skills National Food Service Management Institute 15 Effective Leadership and Management Styles Leadership Styles The Supporting Leader Involves employees in problem-solving and goal-setting. Takes the lead in defining how to do a job or solve a problem. Provides support, resources, and ideas if requested. Shares responsibility for problem-solving with employees. Listens to employees and guides them as they make decisions. Evaluates an employee’s work with that person.

16. Building Human Resource Management Skills National Food Service Management Institute 16 Effective Leadership and Management Styles Leadership Styles The Delegating Leader Identifies problems with employees. Sets goals with employees. Develops plans and makes decisions with employees. Lets employees decide who does the tasks. Accepts employees' decisions and monitors their performance. Lets employees evaluate their own work. Lets employees take responsibility and credit for their work.

17. Building Human Resource Management Skills National Food Service Management Institute 17 Effective Leadership and Management Styles Reality Practice: Leadership Styles Rita is a new employee on your team. She has been anxious to join you for a while but this position just opened up. __________ Competence __________ Commitment Leadership Style __________

18. Building Human Resource Management Skills National Food Service Management Institute 18 Effective Leadership and Management Styles Reality Practice: Leadership Styles Delilah, the senior member of your staff, works well on her own. She knows just what to do at the right time. She helps others learn and adds to the success of the team. __________ Competence __________ Commitment Leadership Style __________

19. Building Human Resource Management Skills National Food Service Management Institute 19 Effective Leadership and Management Styles Reality Practice: Leadership Styles Connie has worked with you for six months. She is able to do some of the work well but seems to be down on herself about not learning everything quickly enough. __________ Competence __________ Commitment Leadership Style __________

20. Building Human Resource Management Skills National Food Service Management Institute 20 Effective Leadership and Management Styles Reality Practice: Leadership Styles Sabrina knows the ropes of her work. She can manage all of the tasks, but sometimes she doesn't think she can really make things happen. __________ Competence __________ Commitment Leadership Style ___________

21. Building Human Resource Management Skills National Food Service Management Institute 21 Effective Leadership and Management Styles Reality Practice: Leadership Styles Your employee: __________ Competence __________ Commitment Leadership Styles __________

22. Building Human Resource Management Skills National Food Service Management Institute 22 Effective Leadership and Management Styles Checking Out: Next Steps Consider the employee you have been thinking about during this module. 1. What leadership style does this employee need from you? 2. What style have you been using? 3. What will you do differently? 4. What actions on your part will help this employee move toward the high competence/high commitment characteristics of an employee who needs your delegation style?