1. CORPORATE SERVICE DELIVERY REACHING THE UNREACHED URBAN POOR
4/13/2017
CORPORATE SERVICE DELIVERY REACHING THE UNREACHED URBAN POOR
9-12 January 2014
PARVEZ AHMED SEEHAR, PROGRAM DIRECTOR PSU-SCIP

2. REACHING UNREACHED URBAN POOR

3. POVERTY AS A CONCEPT Amartya Sen’s capability approach:
Inadequate command over economic resources (work generated income)
Insufficient command over publicly provided goods and services (sanitation, housing, health, education, etc.)
Inadequate command over or access to the formal or informal institutions supposed to support the individuals
Poverty constitutes a denial of human rights.
(UN Committee on Economic, Social and Cultural Rights, Statement on Poverty, 2001)

4. POVERTY AS A CONCEPT
A human condition characterized by sustained or chronic deprivation of the resources, capabilities, choices, etc. necessary for the enjoyment of an adequate standard of living.

5. POVERTY REDUCTION STRATEGIES
Universality and Indivisibility
Equality and Non-Discrimination
Participation and Inclusion
Empowerment of Poor People
Accountability and the Rule of Law
Obligation of International Cooperation
- Human rights apply everywhere and can be invoked by everyone.
Implementation of all human rights (civil/political AND esc-rights) is relevant for poverty reduction.
A human rights approach to poverty and to poverty reduction requires a translation of the poverty concept into rights of people and obligations of states and other actors. People as active right holders.
Poor people are often victims of discriminatory treatment: on the basis of birth, property, national or social origin, gender. There may be a need for special measures to improve their situation.
- Discrimination affecting persons living in (extreme) poverty must be punished as a violation of human rights.
Persons (or their representatives) living in poverty have the right to participate in all activities which concern them, particularly programs for the eradication of poverty.
Empowerment means: claiming one’s rights and being able to participate effectively in decision-making processes. This means basically exercising one’s civil and political rights.
Duty holders should act on the basis of the law and democratic governance and may be held accountable before political and legal bodies. Accountability mechanisms include: court cases, Ombudsperson institutions, parliamentary processes and international human rights monitoring procedures.
Progressive realization means that some rights must get priority in terms of allocation of resources and policy measures taken. These include the core obligations providing for minimum essential levels of basic services, such as minimum food packages, basic health services, basic shelter and basic education.

6. THE ULTIMATE GOAL – OUTREACH THE URBAN POOR
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THE ULTIMATE GOAL – OUTREACH THE URBAN POOR
Sindh Cities Improvement Program (SCIP) intends to outreach the urban poor by:
Enhancing quality, coverage, and reliability of water supply, wastewater, and SWM services
Improving health and education outcomes by impacting on quality of life for 570,000 households in the participating towns.
These factors brings economic competitiveness for these towns.

7. THE CORE OF REFORMS
Delegated of management of water supply, wastewater, and SWM services from TMAs to professional management (USCs) under contractual agreements (SAMAs).
Operationalize Utility Services Corporations (USCs) to deliver these services to specified coverage areas comprising of urban local council areas.
SAMAs delegate management and infrastructure to USCs for provision of municipal services.
SAMAs clearly define respective roles and responsibilities, service targets, and service charge levels.

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THE CORE OF REFORMS
USCs will be accountable to their respective boards
(which will include some TMA representatives) for their performance as autonomous entities
Investment Program support these actions and arrangements in NSUSC and future USCs, including to engage the necessary management expertise.

9. PRINCIPLE OF CORPORATIZATION
In SCIP, corporate model is employed to introduce to capture the advantages of a market-oriented company that may harness efficiency, productivity, financial sustainability, and accountability in the area of urban services provision.

10. 4/13/2017
CORPORATE ENTITY
Primary theme of Sindh Cities Improvement Program (SCIP) is CORPORATIZATION of provision of public sector services by transforming public sector entities into commercially- oriented company under Companies Ordinance, It promises:
Professional management
Efficient administration and sound financial management system
Sound corporate governance
Commitment to cost recovery

11. CORPORATE ENTITY Enhanced accountability
Greater customer focus by developing commercial orientation and managerial independence
Accountability to the government or electorate.

12. KEY CHARACTERISTICS OF CORPORATIZATION
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KEY CHARACTERISTICS OF CORPORATIZATION
SCIP presents and maintains standard characteristics of:
Autonomy. NSUSC is autonomous in its decision–making process under strategic guidance of Board of Directors and operational activities of the management.
Incentives. A system of targets and incentives is designed to make it a goal-achieving entity.
Accountability. Internal as well external control systems exerts accountability .

13. PROGRAM PROFILE
Improve infrastructure & urban services for 4 – 5 million people across secondary cities in Sindh through an integrated program of reforms & investments
Loan signing 6th Feb 09
Loan effectiveness 09
Loan closing 31st Dec 18
Covers 16+ TMAs

14. INTERVENTIONS Strategy Sector reforms & Institutional development
Urban policy and planning
Municipal governance and finance
Infrastructure investments
Water supply
Wastewater management
Solid waste management (SWM) services

15. MIRPURKHAS, SANGHAR, TANDO ADAM, SHAHDADPUR, UMERKOT & TANDO ALLAHYAAR
PROGRAM CLUSTERS
NORTHERN CLUSTER
SUKKUR, NEW SUKKUR, ROHRI, KHAIRPUR, SHIKARPUR & LARKANA (GHOTKI & JACOBABAD)
CENTRAL CLUSTER
MIRPURKHAS, SANGHAR, TANDO ADAM, SHAHDADPUR, UMERKOT & TANDO ALLAHYAAR
SOUTHERN CLUSTER
TO BE IDENTIFIED

16. NSUSC MODEL - PRO POOR UTILITY

17. NORTH SINDH URBAN SERVICES CORPORATION
NSUSC established under the Companies Ordinance 1984 initially comprised of six secondary cities of northern cluster (Sukkur, New Sukkur, Rohri, Khairpur, Shikarpur, and Larkana). of Sindh Province. Now Ghotki and Jacobabad have also been included in northern cluster.
Instead of having different service delivery system at each TMA level, NSUSC now provides the municipal services of water supply, solid waste management and waste water management in the participating cites.

18. NORTH SINDH URBAN SERVICES CORPORATION
NSUSC as a single service provider promises (i) economies of scale, (ii) introduce new skills and management, (iii) and increase focus on operations, maintenance and financial management.

19. WHAT SERVICES WE DELIVERY TO URBAN POOR?
Water
adequate Quantity – Enough Water to meet 1million people in North Sindh Cities including urban poor , improves hygiene conditions.
More Coverage – Reaching unreached poor , balancing the equity and equality
Better Quality – Safe to drink - Eliminate water related diseases among poor.
Continuity – all time access to water a-basic right

20. CREATING WATER SOURCE QUANTITY COMES FIRST Sukkur water intake project to meet 1million peoples’ water demand till year 2040

21. 4/13/2017
PROJECT BACKGROUND
The existing main municipal water supply of Sukkur city and part of New Sukkur is provided through two conventional water treatment plants (WTPs) at Bunder Road WTP and Numaish Gah WTP.
The source of raw water supply for these two plants is an intake pumping station(IPS) located on the right bank of the River Indus just across the road from the Bunder road WTP and at a distance of about 3 km from Numaish WTP.
Sukkur and New Sukkur are suffering from Water Supply problems, particularly during periods when the gates of the Sukkur Barrage are opened for maintenance.
Scarcity of drinking water thus is badly felt by general public and by the business community and prolong unavailability of water from River Indus during dry season invariably lead to very serious protests by the residents.

22. 4/13/2017
PROJECT BACKGROUND
The Existing intake is not ideally located for several reasons:
It is located on the bank of the River Indus and may in extreme conditions be subject to flooding.
It is located downstream of untreated waste water outfalls which dispose of about one third of the total waste water flow of the city.
The raw water quality of River Indus is highly turbid throughout much of the year which causes major problems and expenses in its treatment.
At certain times of the year the level of River Indus falls to a point that river bed dries up completely at the location of existing intake pipes.
There is a strong probability that in the near future the low water level of Indus will frequently fall below that of the intake pipes, which will result in failure of the municipal water supply.
Pond Color indicates excessive contamination (Period 14th to 19th Nov 2011)

23. LOCATION OF SUKKUR INTAKE PROJECT
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LOCATION OF SUKKUR INTAKE PROJECT

24. 4/13/2017
Figure: Effects of Sukkur Barrage Gate Openings (Closure Period) on the available Low Water Level for Water Supply (Figure simulated based on 50 years data)

25. 3D View of Average Water Level in River Indus
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3D View of Average Water Level in River Indus
3D View of Water Level in the month of August in River Indus

26. WATER TRNSPORTATION VIA 900 MM PIPE TO NUMAISHGAH
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WATER TRNSPORTATION VIA 900 MM PIPE TO NUMAISHGAH

27. PROJECT COMPONENTS S NO DESCRIPTION OF WORK 1
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PROJECT COMPONENTS
S NO
DESCRIPTION OF WORK 1
Laying Jointing of 3Nos 36" Dia MS Jacked Inlet Pipes and Construction of Intake Chamber 2
Construction of Intake Pump Station on Bukkur Island 3
Construction of Substation on Bukkur Island 4
Laying, Jointing and Testing of Delivering force mains (3 x 36” dia M.S pipes) from Sump Chamber on Island to Right Bank on Sukkur side (Pipes buried in river bed) 5
Laying, Jointing & Testing of 900mm OD HDPE Rising Main From Intake Bunder Road to Numaishgah WTP 6
Electrical Mechanical works at IPS and Sub-station 7
Access to IPS at Bukkur Island (Road & Elevated Pedestrian Bridge 8
Environmental Management

28. CONTRACT SIGNED 31ST DECEMBER 2013.
PROJECT COST PKR 541 MILLION
CONTRACT SIGNED 31ST DECEMBER 2013.
WILL DELIVER WATER
BY APRIL 01, 2015

29. Water Supply Lines laid in Poor areas
INCREASING COVERAGE
Water Supply Lines laid in Poor areas
Providing water to poor areas of Sukkur after laying 80 km of water supply line in poor urban areas just in 1 year.

30. WHAT SERVICES WE DELIVERY TO URBAN POOR?
Solid Waste Management
Collection – Waste Generated Wasted collected
Coverage – Reaching all – new skips and tools
Transportation – Efficiency to pick and transfer Waste
Disposal – Safe sanitary landfill sites

32. STEPS NEW AND UPDATING MASTER PLANS
Planning ( based on problem statement )
Alternatives
Policies and Program
Estimate Costs
Implementation Strategy
Action Plans

33. PROGRAM IMPLEMENTATION
Establishment of Program Support Unit at provincial level and regional offices at Khairpur, Shikarpur, Larkano, Sukkur and Rohri
Constitution of NSUSC under Companies Ordinance 1984
Board Charter, Corporate Governance, Procurement & Authority Manual approved by the Board
Environment, Procurement, Asset Management and Outsourcing Policies approved by Board

34. PROGRAM IMPLEMENTATION
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PROGRAM IMPLEMENTATION
Acquisition of sanitary Landfill sites at Rohri, Khairpur, Larkana and Shikarpur
Environmental approvals for subprojects obtained
Monitoring of Subprojects
Software solutions for Billing, HR, Fleet Management, Complaint Management and Financial Accounting submitted for Board’s approval

35. PROGRAM IMPLEMENTATION
Takeover of all six TMAs completed
An efficient complaint management system established
Asset Inventory of Khairpur & Shikarpur Completed using an Asset Management software
Provided health & hygiene services to flood affected people in Khairpur

36. MUNICIPAL SERVICES UNDER TMAs
Problems
Prior to SCIP, defunct TMAs were responsible for provisioning and regulating of municipal services of water supply, water waste management, and solid waste management.
Water supply distribution other than integrated systems maintained by or on behalf of the City District;
Sewerage system other than an integrated system maintained by or on behalf of City District excluding sewerage treatment and disposal;
Solid waste collection and conveyance to transfer stations designated by the Town but excluding treatment and disposal of waste.
Lack of infrastructure and equipment to meet the demands of expanding population, poor and deteriorating asset condition and the lack of sufficient, qualified staff.
Disorganized service delivery system for the assigned services in the cluster.
Disintegrated water supply and waste water management responsibilities and authorities. Hence, no effective monitoring systems in place to determine quantity and quality of the services
Lack of planning in designing subprojects; no maps of existing infrastructure.
Data on service coverage for the urban populations outside Karachi is poor, but piped-water access is estimated at less than 50% and the piped water is frequently contaminated.
No sanitary landfills to dispose off solid waste.
Lack of coordination on infrastructure development between TMAs and provincial line departments such as Public Health Engineering Department

37. MUNICIPAL SERVICES UNDER SCIP
Sindh Cities Improvement Investment Program (SCIP) is ADB assisted US$ 400 million infrastructure and service delivery reform program which aims to improve water supply, wastewater management, and solid waste management (SWM) services in participating 20 secondary cities through establishment of government-owned , professionally managed Urban Services Corporations ; urban sector reforms and investment in water supply, wastewater and solid waste management infrastructure.
NSUSC aggregate participating TMA's Water supply, Waste Water and Solid Waste Management operation in a single institution to leverage economies of scale, introduce new skills and management, and increase focus on operations, maintenance and financial management.
Terms of Reference
Enhancing operational efficiency, accountability, project planning(Master Planning, feasibility Studies, Sub-Project assessments, Mapping, Baseline surveys), management and implementation
Improving water supply and sewerage infrastructure and systems in the eight urban towns in North Sindh.
Improvement in secondary solid waste collection system and sanitary disposal(landfill sites, Primary & Secondary collection) of NSUSC region.
Improving O&M and delivery of services through organizational improvement & operational & transition support funding.

38. BEFORE

39. 4/13/2017
AFTER

40. 4/13/2017
BEFORE
Luhar Colony DS

41. 4/13/2017
AFTER
Luhar Colony DS

42. BEFORE
Luhar Colony DS

43. AFTER
Luhar Colony DS

44. TRANCHE 1- COMPLETED PROJECTS
S. No.
Title of Project / Contract
Project Description
Amount
(US$ Million)
Benefits 1
Improvement of Sewerage System Khairpur City
Improvement and Rehabilitation of 13 Nos. Sewerage Disposal Station in Khairpur City
2.30
The improved sewer system will have new pipes & machinery to cater to the capacity. These improvements will benefit our residents by having a better sewer system and protecting our environment from possible sewer overflows 2
Sanitation, Drainage, Sewerage Strategy and Prioritized works Larkana
Improvement and Rehabilitation of 13 Nos. Sewerage Disposal; Station in Larkana City
3.00 4
Skip Platforms for Solid Waste Collection
Installation of 300 SKIPS Platforms for Solid waste collection/ Disposal in six cities of North Sindh
0.52
The project aims to install technically designed and strategically located skip platforms for collection of solid waste and ease in secondary collection of waste management system 5
Construction of Brick Lined Channel at Khairpur.
Construction of Brick Lined Channel from WSP Pond to SCARP Drain at Jamali Goth, Khairpur.
0.025
The project aims to reduce the seepage of drainage from the channel

45. TRANCHE 1- COMPLETED PROJECTS
S. No.
Title of Project / Contract
Project Description
Amount
(US Million $)
Benefits 6
Procurement of Diesel Generator Sets for Khairpur and Shikarpur
Provision of 11 sets of Diesel Generators of Khairpur and Shikarpur.
0.28
To provide backup power resources in when regular systems fail to ensure continuous working at disposal stations 7
Procurement Of Solid Waste Collection Equipment
Provision Of Solid Waste Collection Equipment for all six cities of Northern Sindh
2.41
To provide the right equipment to ensure a sustainable solid waste collection system in the NSUSC cities 8
Procurement De-watering Equipment
Provision of De-watering sets for all six cities
0.075
To provide emergency equipment of de-watering in case of flooding 9
Procurement of Priority Equipment
Provision of jetting machine and suction machine as priority equipment for all six cities of North Sindh
1.30
To provide the corporation with hands-on equipment to ensure the cleaning/unblocking of network
TOTAL
10.18

46. TRANCHE 1- ONGOING PROJECTS
S. No.
Title of Project / Contract
Project Description
Amount
(US Million $)
Benefits 1
Rehabilitation of 03 Water Treatment Plants and Waste Water Facilities at Sukkur, Khairpur and 13 disposal station at Shikarpur Cities.
includes Rehabilitation of the 2.5 MGD Khaki Shah Water Treatment Plant at Khairpur,
Rehabilitation of the 2.5MGD Numaish Gah Water Treatment Plant at Sukkur, Rehabilitation of the 5.0 MGD Bunder Road Water Treatment Plant at Sukkur,
Designing and construction of 3.0 MGD New Water Treatment Plant at Airport Road Sukkur
85 percent work completed
9.17
To cater to the growing needs of water supply for the cities of Sukkur & Khairpur by enhancing capacity of storage and treatment.

47. TRANCHE 1- ONGOING PROJECTS
S. No.
Title of Project / Contract
Project Description
Amount
(US Million $)
Benefits
Water Distribution Network Improvement Project Sukkur, Rohri and Khairpur
Provision of 24/7 safe drinking water through DNI( Distribution Network Improvement Zone) to approx house hold (Work started in Jan 2013) 8
Provide a technically designed distribution network ensuring 24/7 safe drinking water to approx households in each cluster city, through which residents can receive water and can also become a source of revenue for the corporation against the services provided

48. TRANCHE 1- ONGOING PROJECTS
S. No.
Title of Project / Contract
Project Description
Amount
(US Million $)
Benefits 3
Rapid Sand Gravity Filtration (RSGF) Khairpur
This project includes Rehabilitation of the 2.5 MGD RSGF Plant at Khairpur
Contractor mobilized in November 2013
0.6
Aims to rehabilitate the Khairpur water treatment plant with improved treatment capacity through Rapid Sand Gravity Filter 4
Construction of new raw water intake on the River Indus at Sukkur.
This is an important project for providing water to Sukkur in times water shortage on left bank of Bakhar Island. Under this project water intake on left bank of Bakhar Island will be developed. Negotiation with contractor held as per ADB guidance and pending approval from ADB for award of contract.
5.15
Aims to construct a new intake from the River Indus, as the existing intake is facing low water levels for Sukkur, New Sukkur.

49. DETAILS OF PROJECTS INCLUDING COST
TRANCHE 2

50. TRANCHE 2 SUPPROJECTS Contract Description Bid Package No.
Est. Base Cost ($MN)
Part B
Water Supply and Waste Water Improvements
B-1
Construction of an extension of the water treatment plant at Sukkur Numaish Gah of 18 MGD together with force main to Adam Shah service reservoir, measuring devices including meters and pressure
8.46
B-2
Sukkur, New Sukkur, Rohri and Khairpur: Replacement of old water mains and supply and laying of all new mains/transmission lines including district meters as part of from water supply networks. Master Plan, supply and install appropriate leakage detection and NRW Equipment to reduce physical leakage
9.02
B-3
Sukkur, New Sukkur, Rohri and Khairpur: Supplying and laying of new ring/trunk mains, including bulk meters and refurbishment of an elevated tank (OHR), and additional HSR.
9.00

51. TRANCHE 2 SUPPROJECTS Contract Description B-4
Bid
Package No.
Contract Description
Est. Base Cost
B-4
Construction of water treatment plant at Sukkur Airport Road of 6 MGD together with desilting and capacity enhancement of storage lagoons and alternative supply of treated water from Numaish Gah via Adam Shah service reservoir.
8.54
B-5
9 Additional DNI Zones – replacement of distribution network, household connections, installation of domestic and commercial meters and associated investment in transmission lines. Designed to provide 3,000 customers with 24/7 potable water supply at Sukkur, Rohri and Khairpur.
6.00
B-6
Construction of rapid gravity sand filter (6MGD) and transmission line and laboratory at Existing water treatment plant and distribution network water treatment plant and distribution networks and transmission mains improvement at Rohri.
B-7
Construction of new raw water intake on the River Indus at Sukkur.
4.48

52. TRANCHE 2 SUPPROJECTS Contract Description Bid Package Est. Base Cost
Rehabilitation of drainage system, force mains, and 3 disposal stations, 2x 100 Kva Transformers and construction/replacement of three existing force main and Master Planning investment for sewerage improvement at Shikarpur.
2.00
B-9
Rehabilitation & Improvement of Sewerage & Drainage System of Larkana (based on Detail Design of Sewerage Project Consultancy of Federal Govt.) including 13 Transformers for 13 Disposal stations where new submersible pumps has been installed.
7.38
B-10
Improvement of Sewerage system and wastewater Treatment system at Karo Naro and Improvement of Umar Kash Wah and New Yard Loco Shed (area) Sewerage Disposal Station at
Rohri.
3.00

53. TRANCHE 2 SUPPROJECTS Contract Description B-11
Bid
Package
Contract Description
Est. Base Cost
B-11
Rehabilitation of wastewater treatment plant at existing Stabilization Ponds at Jamali Goth, Khairpur.
0.54
B-12
Diverting wastewater of all disposal stations from Mirwah canal to safe discharge point by providing additional force-main for disposal stations at Khairpur.
1.20
B-13
Supply of sewer/drain cleaning Equipment, 4 Jetting machines, 4 sucking machines for New Sukkur, Rohri, Shikarpur and Ghotki.
1.80
B-14
Small Capital Works/Projects for operational improvement of water supply and sewerage system of Jacobabad and Ghotki.
1.89
B-15
Establishment of NRW reduction and pressure management zones with required resources at Sukkur, New Sukkur, Rohri, Khairpur and Jacobabad.
0.40

54. TRANCHE 2 SUPPROJECTS Contract Description B-17
Bid
Package
Contract Description
Est. Base Cost
B-17
Supervisory Control and Data Acquisition system ((SCADA) for Water Supply and Waste Water Facilities at Khairpur, Rohri, Sukkur, New Sukkur, Ghotki, Shikarpur & Jacobabad.
0.30
B-18
NSUSC Organization Improvements Project Equipment required to improve operational performance including Central and Regional Control Centers, establishment of stores, workshops standalone equipment; tools, office equipment and software.
3.00
C-1
Solid waste management improvements: Construction of three sanitary landfill sites, disposal works, landfill equipment landfill in Rohri, Sukkur, Khairpur and Shikarpur.
12.00
C-2
Additional SWM Secondary collection equipment and SKIPS and System and replacement of old TMA system including New SMW Secondary Collection Equipment including road mechanical sweepers and Small Skid Loaders for all T1 and T2 Towns.
2.71

55. CHALLENGES - PSU
For effective strategic planning, right sizing of Board of Directors – reducing its size from 17 directors;
For effective coordination and support, full-time Program Director, PSU-SCIP;
Retainment knowledge workers by offering attractive compensation packages.

56. IDENTIFYING & OVERCOMING CHALLENGES - NSUSC
Drawing more clear division of authority and responsibility at different tiers of administrative, operational and financial spheres
A process of extensive restructuring is underway that redefine authority as well as responsibility within the utility. Decentralization of administrative and financial authority and responsibility is the cornerstone of this exercise.

57. IDENTIFYING & OVERCOMING CHALLENGES - NSUSC
Effective coordination with the TMAs to design strategic and operational strategies
By decentralizing operational activities, TMAs are more into strategic (through active participation in Board meetings), and operational (annual plans).

58. IDENTIFYING & OVERCOMING CHALLENGES - NSUSC
Effective and continual monitoring of development schemes
In additional to project supervision, elected representative, district management, and PSU-SCIP have active participation in monitoring of schemes.

59. IDENTIFYING & OVERCOMING CHALLENGES - NSUSC
Outreaching with the clients
Complaint Management System (CMS) strives to outreach clients on their complaints and their redressal for the assigned services. is a robust, flexible and easy to use customer service and complaint handling system
Through SMS-integration, CMS quickly record complaints and confirm it registration to client
Manages complaints from anywhere in the world, through /toll free number, etc.

60. IDENTIFYING & OVERCOMING CHALLENGES - NSUSC
Tracks entire resolution process including internal, customer and third party interactions.
Monitors performance in real time; no complaint can be closed automatically until the complainant gives feedback on the complaint. 

61. WAY FORWARD Integrated planning of sustainable urban infrastructures
Development of financial sustainability
Revision and Implementation of Tariff
Effective monitoring and evaluation
Close coordination with the stakeholders

62. 4/13/2017
Thank you