1. ERA/LVA/R-00:000 Experience with qualitative methods Using Cooper’s Personas in System Development

2. ERA/LVA/R-00:000 2000-10-03 Kristian Sandahl 2 Overall process InterviewsPersonasScenariosSystem requirements TASK

3. ERA/LVA/R-00:000 2000-10-03 Kristian Sandahl 3 Personas Describe stereotypical users Users are defined by goals Details added for creating a credible and representative person There should be a primary persona In essence: A technique for protocol analysis Idea from Alan Cooper: The inmates are running the asylum, SAMS 1999.

4. ERA/LVA/R-00:000 2000-10-03 Kristian Sandahl 4 Scenarios Describe the overall workflow Convey contextual information Convey ideas, attitudes and facts not covered in the personas A play in different acts

5. ERA/LVA/R-00:000 2000-10-03 Kristian Sandahl 5 Functional requirements

6. ERA/LVA/R-00:000 2000-10-03 Kristian Sandahl 6 Experience An enthusiastic reception amongst stake- holders Traceable requirements A good way of protocol analysis Roughly 15 interviewees 2 x 2 person-weeks for creating 3 personas Lot of laughter