1. Train the Trainer - A Video Presentation Victoria Wesseler Ethics & Compliance Strategies

2. Adult Learning Principles u Real World Oriented u Problem/ Solution Centered u Immediate Application u WIIFM u Link to Past u Debate and Challenge u Partners in Learning

3. Defining the Learning Objectives  Participant’s Needs: Knowledge Requirements (KR’s)  Action Oriented

4. How We Learn What I hear, I forget. What I see, I remember. What I do, I understand.  Confucius, 451 B.C.

5. Training Methodologies  Case Study  Demonstration  Group Discussion  Role Play/ Skill Practice  Structured Exercise  Trainer Presentation/ Lecture

6. Training Aids: Pro’s and Con’s  Videotape  Handouts  Flip Charts  Overheads  Powerpoint

7. Lesson Plan Development  Who is being trained?  What needs to be learned?  How should the learning opportunity be presented?  Activity-Discussion-Application

8. Facilitation Skills  Attending  Observing  Listening  Questioning  Humor

9. Participant Feedback Cues  Enthusiasm  Understanding  Boredom  Confusion  Anger

10. Handling Questions  Answer Directly  Involve Group  Postpone (Parking Lot)

11. Managing Problem Behavior  What is it?  Why does it occur?  How do you deal with it?

12. Evaluation of Training  Like  Learn

13. Learning Objectives for Ethics and Compliance Programs

14. Compliance, Conscience and Conduct  Delivering an Effective Training Session

15. What Motivates a Person to Learn?

16. 10 Characteristics of an Excellent Instructor

17. 10 Characteristics of an Ineffective Instructor

18. Good Enough Never Is!