1. WELCOME TO MAINTENANCE BASE

2. OBJECTIVES Attendance Policy Call-In Procedure Breaks and Lunches Time Off Requests Time and Pay Entry Workplace Expectations Communication Expectations Resources

3. GENERAL MAINTENANCE BASE PROCEDURES AND EXPECTATIONS

4. ATTENDANCE POLICY Follow the Company Attendance Policy For more information, refer to the Employee Policy ManualEmployee Policy Manual Arrive in Base and be ready to sign in at the start of your scheduled shift Depart at your scheduled end time

5. CALL-IN PROCEDURE Call the Engineering Support Services Call-In Line (407-939-4800 opt. 2) Leave your call in information including: Your name The date and shift you are calling in for The reason you are calling in (e.g. Call Sick, Call Late, FMLA, etc.) Benefit time to be used, if applicable Calling In For Your Shift

6. On the fifth consecutive work day of calling in sick or FMLA, you must contact Walt Disney World Health Services prior to returning to work. 950 Backstage Lane, Lake Buena Vista, FL 32830 407-560-7005 (opt. 4 – Leave Management) Open 07:00-21:00 daily CALL-IN PROCEDURE Calling In For Your Shift (5 or More Days)

7. Write down the appropriate call-in notation on the printed schedule at Station 1 Advise the affected shift of the absence when they arrive CALL-IN PROCEDURE Receiving a Notification Call or E-Mail

8. BREAKS AND LUNCHES Each coordinator is allowed two 15-minute breaks and an unpaid 30-minute lunch for an 8-hour shift Breaks should be spaced accordingly to allow for maximum phone coverage and not saved for the last 15 minutes or leaving prior to the scheduled time Combining of breaks and/or lunch is not allowed except for special circumstances

9. TIME OFF REQUESTS Vacations and time off requests are generally granted on a first-come, first-served basis; however your Leader reserves the right to prioritize based on individual needs. Requests can be submitted through the Time Off Request form on the SharePoint – My Schedule page.SharePoint – My Schedule

10. TIME AND PAY ENTRY Coordinators are Self Pay through WorkBrain on The HUB When entering your time, be sure to enter time that was actually worked, deducting your 30-minute lunch Cast Members should record their time worked daily at the end of their shift When using Benefit Time, use the appropriate notation and benefit-type code

11. WORKPLACE EXPECTATIONS Every station is a shared workspace. Keep each area clean and organized. Personal items are allowed though they should be kept to a minimum and not cause distraction Treat each other with dignity and respect Abide by all company policies including internet and computer usage, dress code, etc.

12. WORKPLACE EXPECTATIONS Follow all procedures found in the Maintenance Base Operating Procedure; contact your Leader or Administrator with any concerns or questions Make every effort to assist each caller to the best of your ability; balance a courteous tone with an efficient work ethic and use your resources

13. WORKPLACE EXPECTATIONS Log all alarms and elevator entrapments as soon as possible The televisions in Maintenance Base are to be kept on news and weather channels with the volume turned down and closed captioning on. Watching and/or listening to any other type of broadcast that may distract or interfere with anyone’s work performance is prohibited

14. COMMUNICATION EXPECTATIONS Keep all emails in the Maintenance Base shared inbox organized and filed appropriately Check your email and the WDW Maintenance Base SharePoint site often for communications, most will be sent and found as Base Bulletins Any requests to change operating procedures must be relayed to your Leader and the Administrator for related documentation to be updated

15. COMMUNICATION EXPECTATIONS Immediately contact your Leader for any of the following situations: Base Cast Member Call-In or Call-Late Any Base Cast Member who needs to leave work early (Release of Shift or Early Release) Base Cast Member injury (on-the-job) Extensive power outage or property closure Any emergency event that may lead to property damage, closure, or Guest / Cast distress

16. RESOURCES Maintenance Base SharePoint site Operating Procedures Base Bulletins Training Documentation Labor Toolbox (Work Tab of The HUB) Maintenance Base Leader and Administrator

17. EVALUATION

18. What time should you be in Base and ready to sign in? 5 Minutes Before Your Shift StartsAt the Start of Your Shift15 Minutes Before Your Shift StartsWithin the 1 st 15 Minutes of Your Shift

19. TRY AGAIN Go back to the evaluation.

20. That’s correct, you should be in Base, ready to sign in to the phone at the time your shift starts. NEXT QUESTION.

21. What information do you NOT need to include when calling in for your scheduled shift? Your NameYour Shift TimeBenefit Time You Will Be UsingYour PERNER

22. That’s correct, you do not need to give your PERNER when calling in for your scheduled shift. NEXT QUESTION.

23. Who else do you need to contact after calling in for your fifth consecutive shift? Human ResourcesTime and Labor TeamHealth ServicesEmployee Relations

24. NEXT QUESTION. That’s correct, you should contact Health Services after calling in for your fifth consecutive shift.

25. True or False? Combining of breaks and lunches is allowed at any time. TrueFalse

26. False is correct, you can only combine your lunches and/or breaks in special circumstances. NEXT QUESTION.

27. Vacation and Time Off Requests will typically be granted in what order? Last In, Last OutFirst Come, First ServedLeader’s ChoiceRandom Draw

28. That’s correct, Time Off Requests are typically answered in a First Come, First Served order. NEXT QUESTION.

29. When should Cast Members log their time worked in WorkBrain? Daily, At the End Of Their Shift On the Last Day They Work, Prior to Sunday at 4:00am Daily, At the Beginning of Their ShiftFriday, at 5:00pm

30. That’s correct. Time worked should be logged in WorkBrain daily, at the end of their shift. NEXT QUESTION.

31. CONGRATULATIONS!! You’ve finished the training module. THE END