1. PEOPLE MANAGEMENT Motivating people “If we always hire people who are smaller than we are, we shall become a company of dwarfs. If we always hire people who are bigger than we are, we shall become a company of giants.”(D.O.) “Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine.”(David Ogilvy) “The secret of good business is good people who are given a lot of trust and freedom as well as the right to make mistakes.” (Sir R. Branson)

2. Theories of Work and Motivation Theory ___ “traditional” lazy money avoiding responsibility threats anxiety direction controlrewards lower order needs Theory ___ integration responsibility self-actualisation creative original potential “progressive” self-control higher order needs 1. Douglas _ _ _ _ _ _ _ _ (The Human Side of E _ _ _ _ _ _ _ _ e, 1960) Criticism of Theory ____ (Abraham M _ _ _ _ _): - too excessive demands for r__________ & a_________ - although they might want to be given responsibilities at work all people need s________ & c___________

3. Theories of Work and Motivation Theory X “traditional” lazy money avoiding responsibility threats anxiety direction controlrewards lower order needs Theory Y integration responsibility self-actualisation creative original potential “progressive” self-control higher order needs 1. Douglas McGregor (The Human Side of Enterprise, 1960) Criticism of Theory Y (Abraham Maslow): - too excessive demands for responsibility & achievement - all people need security & certainty

4. Theories of Work and Motivation 2. Frederick H_ _ _ _ _ _ _ (Work and the nature of man, 1959) Two factor theory of job satisfaction:Two factor theory M_____________S_____________ -Ach_ _ _ _ ment- Pay and b_ _ _fits -Re _ _ _ _ _ ion- Labour r_ _ _ _ions -Work it _ _elf- Job s_ _ _ _ _ty -Re _ _ _ _ _ _ _ _ _ity- Working conditions -Pr_ _ _ _ _on- Status -Gr_ _ th Criticism: There will always be bo_ _ _ g, repe_ _ _ _ve jobs! Solutions: t _ _m responsibility, rot_ _ _ _ g repetitive tasks, corporate c_ _ _ _ _ e

5. Theories of Work and Motivation 2. Frederick Herzberg (Work and the nature of man, 1959) Two factor theory of job satisfaction:Two factor theory MOTIVATORSSATISFIERS -Achievement- Pay and benefits -Recognitionion- Labour relations -Work itself- Job security -Responsibility- Working conditions -Promotion- Status -Growth Criticism: There will always be boring, repetitive jobs! Solutions: team responsibility, rotating repetitive tasks, corporate culture

6. HOMEWORK: ALL: Create exercises on: 1.Management (MK U2) 2.Company Structure (MK U3) 3.Motivation (MK U4) Labour Relations (MK U7) + Employment (MK U20): make at least 1 exercise for each topic (5 units above - follow the types of exercises on my web site) email the exercises to team leader (Mon 23/11/09) TEAM LEADER: a) email the collection of tasks to me (Tue 24/11/09) b) submit the printout in class

7. LABOUR RELATIONS or INDUSTRIAL RELATIONS Employers vs. employees Management vs. employees Management vs. unions: a) labour unions b) trade unions

8. Trade / labour unions: 1. Negotiate over 3 main issues: _________wages _________ working hours ________ working conditions 2. Defend workers with individual grievances 3. Take industrial actions: - strike, go-slow (slowdown), picketing, working-to-rule Collective bargaining

9. Trade / labour unions: 1. Negotiate over 3 main issues: Fair wages Reasonableworking hours Safe working conditions 2. Defend workers with individual grievances 3. Take industrial actions: - strike, go-slow (slowdown), picketing, working-to-rule Collective bargaining

10. Denis MacShane on trade unions: The role of unions: –Voice for the __________ of workers –P__________ & e_____________ role Govt. and companies should: –___________ unions –___________ unions as _________

11. Denis MacShane on trade unions: The role of unions: –voice for the interest of workers –political & economic role Govt. and companies should: –encourage unions –accept unions as partners Complete the sentences in 1c, MK p 48

12. WHO NEEDS UNIONS? MK, p 50/51 2b Read and match the headings to paragraphs: Importance of good communication Trade, labour and political unions Employers looking for a social partner Weakening of unions Do exercise 2c Optional: add subheadings, examples, data (i. e. create structured notes)