1. Introduction to Human Resources Management

2. Question? What is Human Resources Management?

3. Human Resource Management Functions Planning Analysis Recruitment Selection Hiring Placement Orientation Training Development Coaching Team Building Performance Evaluation Performance Improvement Compensation Administration Benefits Planning and Administration

4. Human Resource Management Functions Discipline Counseling Termination Labor Relations Managing Diversity Retention Information Systems Employment Law Improving Work Environments

5. The Role of the Manager and Human Resource Responsibilities Proactive vs. Reactive Planner Financial Responsibility Maintain Company Loyalty

6. Maintaining Company Loyalty Balancing Work and Personal Life Opportunities to Grow within the Organization Benefits Programs All Workers have the Needed Skills to do the Job Customer Satisfaction