1. WESTEL Mobil Rt. Human Resource Processes

2. Our aim is to employ, train and retain those creative, innovative and satisfied employees who can contribute to the company’s continuous market leading position Using the latest methods we research the performance, satisfaction and suggestions of our employees to ensure the company’s effective operation We provide opportunity for the efficient self-realization of our employees We can only reach these goals if our employees feel they can rely on us HR mission

3. The key of Westel’s success is the Employee Therefore HR strategy focuses on: Employee satisfaction retention performance management education and training management competitive benefit and incentive system High quality standards in HR projects and processes

4. Human Resource - Key areas HR strategy Education and Training HR Administration Career management Recruitment Benefits Social events Performance Evaluation Employee satisfaction survey HR controlling Labour law

5. HR facts and figures

6. Methods of recruitment According to the company’s strategy, internal applications are preferred These are: -Internal recommendation (promotion) -Internal applications (career-database) Recruitment using external resources: –By employee recommendation –From database –Advertisement (Printed media, Internet) –University job markets –Head-hunting, recruitment companies

7. Employee retention Westel Mobil Rt. emphasises the importance of its employees’ retention. Used methods: 1, Promotion 2, Internal application 3, Short and long term Bonus and loyalty program 4, Retention plans made as a result of the Employee Satisfaction Survey Results: - Number of employees working at Westel for more than 5 years: 846 - Number of employees working at Westel for more than 10 years: 162

8. Employee satisfaction survey An effective method for the employees to express their opinions and feelings about workplace atmosphere An effective method for managers to draft and implement action plans based on satisfaction/dissatisfaction results to increase employee satisfaction and company results as well

9. Process of the survey Completion of survey questionnaires Presentation of the results for each department or smaller group per request Action plans Presentaion of results and conclusions to the management Implementation of action plans, tracking

10. Performance Evaluation System MISSION Corporate Strategic Objectives Functional Area Objectives Performance expectations Action Plans Specific Result oriented Committed Measurable Specific Result oriented Committed Measurable Balance Score Card Quality Plan Performance planning Performance coach Performance evaluation

11. The performance management system Performance shall be evaluated not the person Each employee shall receive objective feedback, based on facts. The system: strategic objectives of Westel are broken down into individual position-based goals through the organisation hierarchy Methodology: -Manager’s responsibilities: motivating conditions, monitoring, performance, coaching, improvement, encouragement -Employee’s responsibilities: inhibiting the objectives, being open to managerial advice, give/ask feedback, preparation for appraisal