1. Introduction to Business © Thomson South-Western ChapterChapter Human Resources, Culture, and Diversity 8-1 8-1Human Resources Basics 8-2 8-2Managing Human Resources 8-3 8-3Organizational Culture and Workforce Diversity 8

2. Introduction to Business © Thomson South-Western Chapter 8 Slide 2 LESSON 8-1 LESSON 8-1 Human Resources Basics Goals Describe the nature of today’s workforce. Identify important goals and activities of human resources.

3. Introduction to Business © Thomson South-Western Chapter 8 Slide 3 Key Terms workforce downsizing outsourcing

4. Introduction to Business © Thomson South-Western Chapter 8 Slide 4 THE U.S. WORKFORCE All people 16 years and older who are employed or looking for a job More than 140 million people have full- or part-time jobs

5. Introduction to Business © Thomson South-Western Chapter 8 Slide 5 THE CHANGING WORKFORCE Education and training High school education Special training Basic skills and a willingness to work hard Compensation High paying jobs Low paying jobs Type of Work Working with machines and technology Working mainly with people and information

6. Introduction to Business © Thomson South-Western Chapter 8 Slide 6 TYPES OF JOBS Classified by industry Service-producing industries Goods-producing industries Classified by occupation White-collar jobs Blue-collar jobs

7. Introduction to Business © Thomson South-Western Chapter 8 Slide 7 INDUSTRY CATEGORIES Service-producing industries Personal and business services Retail and wholesale trade Finance, insurance, and real estate Government Transportation, communications, and public utilities

8. Introduction to Business © Thomson South-Western Chapter 8 Slide 8 INDUSTRY CATEGORIES Goods-producing industries Construction Manufacturing Mining Agriculture (continued)

9. Introduction to Business © Thomson South-Western Chapter 8 Slide 9 OCCUPATIONAL CATEGORIES Professional Business and financial operations Service Construction and extraction Installation, maintenance, and repair Transportation and material moving Sales and marketing Management Office and administrative support Farming, fishing, and forestry Production

10. Introduction to Business © Thomson South-Western Chapter 8 Slide 10 EMPLOYMENT PROJECTIONS FOR OCCUPATIONAL CATEGORIES

11. Introduction to Business © Thomson South-Western Chapter 8 Slide 11 CHANGING JOB REQUIREMENTS Consumer preferences Business cycles New technologies Business competition

12. Introduction to Business © Thomson South-Western Chapter 8 Slide 12 >> C H E C K P O I N T What are several strong influences on changes in the workforce?

13. Introduction to Business © Thomson South-Western Chapter 8 Slide 13 HUMAN RESOURCES OVERVIEW Human resources are the people who work for a business Management and employees Full-time and part-time workers Temporary workers and long-time employees Human resources department Human resources management in small businesses

14. Introduction to Business © Thomson South-Western Chapter 8 Slide 14 Human Resources Goals 1. 1.Identify the personnel needs of the company. 2. 2.Maintain an adequate supply of people to fill those needs. 3. 3.Match abilities and interests with specific jobs. 4. 4.Provide training and development to prepare people for their jobs and to improve their capabilities as job requirements change.

15. Introduction to Business © Thomson South-Western Chapter 8 Slide 15 Human Resources Goals 5. 5.Develop plans to compensate personnel for their work. 6. 6.Protect the health and well-being of employees. 7. 7.Maintain a satisfying work environment. (continued)

16. Introduction to Business © Thomson South-Western Chapter 8 Slide 16 Human Resources Activities Planning and staffing Job analysis Recruitment and selection Job placement Performance management Performance assessment Performance improvement Managing promotions, transfers, and terminations

17. Introduction to Business © Thomson South-Western Chapter 8 Slide 17 Human Resources Activities Compensation and benefits Wage and salary planning Benefits planning Payroll, benefits, and personnel records management Employee relations Health and safety planning Labor relations Employment law and policy enforcement Organizational development (continued)

18. Introduction to Business © Thomson South-Western Chapter 8 Slide 18 >> C H E C K P O I N T What are the major goals of human resources?

19. Introduction to Business © Thomson South-Western Chapter 8 Slide 19 LESSON 8-2 LESSON 8-2 Managing Human Resources Goals Identify important planning and staffing activities. Describe compensation and benefits plans. Recognize the goals of performance management.

20. Introduction to Business © Thomson South-Western Chapter 8 Slide 20 Key Terms job analysis compensation salary and wages benefits incentive systems promotion transfer termination

21. Introduction to Business © Thomson South-Western Chapter 8 Slide 21 HUMAN RESOURCES PLANNING AND JOB ANALYSIS Classifying employees Determining job requirements

22. Introduction to Business © Thomson South-Western Chapter 8 Slide 22 HUMAN RESOURCES RECRUITING AND HIRING The application process New employee orientation

23. Introduction to Business © Thomson South-Western Chapter 8 Slide 23 LOCATING PROSPECTIVE EMPLOYEES

24. Introduction to Business © Thomson South-Western Chapter 8 Slide 24 >> C H E C K P O I N T Why do human resources personnel need to study jobs before beginning the hiring process?

25. Introduction to Business © Thomson South-Western Chapter 8 Slide 25 COMPENSATION AND BENEFITS Compensation methods Time wage-paid by the hour Straight salary-paid a specific amount each week Commission-pay based on sales Piece rate-pay based on production Base plus incentive-salary or wage plus extra pay for sales Employee benefits

26. Introduction to Business © Thomson South-Western Chapter 8 Slide 26 >> C H E C K P O I N T List three types of incentive systems for employee compensation.

27. Introduction to Business © Thomson South-Western Chapter 8 Slide 27 PERFORMANCE MANAGEMENT Employee evaluation The evaluation process The evaluation conference Promotions, transfers, and terminations

28. Introduction to Business © Thomson South-Western Chapter 8 Slide 28 >> C H E C K P O I N T What is the purpose of an evaluation conference?

29. Introduction to Business © Thomson South-Western Chapter 8 Slide 29 LESSON 8-3 LESSON 8-3 Organizational Culture and Workforce Diversity Goals Recognize factors that contribute to an effective organizational culture. Describe the benefits of diversity to an organization, individuals, and society.

30. Introduction to Business © Thomson South-Western Chapter 8 Slide 30 Key Terms organizational culture work environment labor union diversity glass ceiling

31. Introduction to Business © Thomson South-Western Chapter 8 Slide 31 DEVELOPING AN EFFECTIVE CULTURE Work environment Work-life relationships Employer-employee relations Labor unions

32. Introduction to Business © Thomson South-Western Chapter 8 Slide 32 >> C H E C K P O I N T What are some ways that companies help employees meet personal demands outside the job?

33. Introduction to Business © Thomson South-Western Chapter 8 Slide 33 WORKFORCE DIVERSITY Diversity in the United States and throughout the world Benefits of diversity Organizational benefits Individual benefits Societal benefits

34. Introduction to Business © Thomson South-Western Chapter 8 Slide 34 FEDERAL LAWS REGULATING DISCRIMINATION The Civil Rights Act of 1964 The Age Discrimination and Employment Act of 1967 The Americans with Disabilities Act

35. Introduction to Business © Thomson South-Western Chapter 8 Slide 35 DEVELOPING A DIVERSE ORGANIZATION 1. 1.Develop a written commitment to diversity. 2. 2.Have the full support of top executives. 3. 3.Review evidence of diversity in the company. 4. 4.Update policies and procedures. 5. 5.Provide continuing diversity education. 6. 6.Recognize and celebrate diversity.

36. Introduction to Business © Thomson South-Western Chapter 8 Slide 36 >> C H E C K P O I N T Identify several organizational, individual, and societal benefits of diversity.