1. Management Review ISO 9001:2008 15 th December 2014

2. No.Review Input 1 Quality Objectives for each department 2. Audit results (internal) 3. 2014 Performance & 2015 Planning 4. ISO 2 nd Surveillance Task Force

3. Quality Objectives Academic ▫To release the exam results maximum of 2 weeks after the exam is conducted. - Achieved Student Affairs ▫To organize minimum 80% of the planned students activities. - Achieved Public relations ▫To ensure all licenses and permits are valid and renewed on timely basis. - Achieved Academic ▫Lecturer to obtain minimum 80% of student review evaluation. – ▫Not Achieved by 3 Lecturer – Ms. Aisyah, Ms. Asma’ and Sir Muiz ▫Action: CPD program and continuous monitoring Academic ▫Lecturer to obtain minimum 80% of peer review evaluation. - Achieved

4. Marketing ▫Undertake all tasks for promotion & advertisement in the recruitment of students as approved by the Management Committee - Achieved Library ▫To ensure that all library collections are monitored and maintained by having 2 stock take in a year - Achieved Account ▫To accurately process all general accounting transactions and activities on timely basis. – Achieved Information Technology (IT) ▫To design and maintain all portals and computer hardware on timely basis - Achieved Quality Objectives

5. Internal Audit (24 Nov 2014) Auditor(s)Area/ Department/ ProcessAuditee Faiz, Khalida & Zharif Academic Dept.Zharif Student Affairs Dept.Hazlin Lecturer Khalida, Umaira, Fadhilah, Muiz, Aisyah & Asma’ Marketing Dept.Jamelah Academic PR Dept.Syikin Library Dept.Syikin Account Dept.Atiqa Information Technology Dept.Saiful

6. Internal Audit Findings Academic FindingsCorrective Action NCR: 1) Payment are not confirm received in the deferment process. OBS: Checked the flow of the student subject registration. OBS: Add refund on credit transfer Rectify with senior student affair executive regarding the payment. Double check all academic transaction. Long term plan: Online form Revise AMC-PO13. Revise AMC-PO13 on credit transfer NCR = 1 finding OSB = 1 suggested.

7. Lecturer FindingsCorrective Action NCR: 1) Aisyah : Achieved below 80% student evaluation in Aviation English 1 (78.25%) and Airport Retailing (77.43%) 2) Asma’ : Achieved below 80% student evaluation in Managing People (75.89%) 3) Muiz : Achieved below 80% student evaluation in Aviation Economics (79.15%) Group presentation, activities, two-way communication and more research on the subject. CPD conducted and improvement can be seen. Internal Audit Findings

8. Lecturer FindingsCorrective Action OBS: Checked the approval time frame for course outline and assignment submission – 1 week before commencement All lecturers’ file will be attached with the academic calendar and endorsement to acknowledge the submission time frame. Internal Audit Findings NCR = 3 findings OSB = 1 suggested.

9. Student Affairs FindingsCorrective Action NCR: 1) Hostel Agreement found unsigned by: Kavirajan A/L Gnanasegaran DAM1407340 OBS: Hostel maintenance form was not utilized. OBS: All deduction file pages should be initialed to indicate endorsement To ensure all hostel agreement to be signed during registration. Revise the hostel maintenance form and introduce online form for long term plan. Endorsement should be made starting from March 2015 onwards Internal Audit Findings NCR = 1 finding OSB = 2 suggested.

10. Marketing FindingsCorrective Action NCR: 1) Marketing plan on the types and goals of promotion were not signed and approved by CE Ensure all marketing plan is signed and properly filed Internal Audit Findings NCR = 1 finding OSB = 0 suggested.

11. Academic PR FindingsCorrective Action OBS: Prepare all the master copy especially Borang A on provisional accreditation for filing. Broang A filed and stored Internal Audit Findings NCR = 0 finding OSB = 1 suggested.

12. Summarization: NCR = 6 findings OSB = 6 suggested. All NCR are closed and action have been taken. Internal Audit Findings

13. ISO Re-Certification Task Force AuditorArea/ Department/ ProcessAuditee Mr. Sivabalan Thavarajah & Dr. Idris bin Ahmad Nordin Quality Management Representative (QMR)Faiz Document Controller (DCC)Zharif Academic Dept.Zharif Student Affairs Dept.Lin Lecturer Khalida/ Umaira Marketing Dept.Jamelah Public RelationSyikin LibrarySyikin AccountAtiqa Information TechnologySaiful Audit Date: 8 th Jan 2015, Tuesday, 9am – 6pm

14. Summarization: All official documents – Fully filled, signed and approved Course File, forms and communication (letters and emails) stored and filed properly Know the detail process flow with evidence to support your points. ISO Re-Certification Task Force